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Frequently Asked Questions

Send Money FAQ


 

 

 

1. Who are Western Union® agents?

*Establishments where you can send or receive money via Western Union are called agents. In Mexico there are more than 32,000 locations around the country which are divided among main supermarkets, convenience stores, pharmacies, pawn shops, banks and telegraph offices. We also have our own branches in Mexico City, Cancun, Cozumel and Los Cabos.

 

2. How do I find a Western Union agent?

You can easily find a nearby agent using our online locater or the WU app.

 

3. What do I need to do in order to send money through an agent?

Sending money through an agent is quick and easy, you just need to follow these steps:

  1. Fill out the applicable form.
  2. Show the cashier your official identification document.
  3. Give the cash to the cashier and sign the receipt.

Please see an agent for more information about transferring money.

 

4. What do I need to present in order to send money through an agent?

You will need to present one official piece of valid photo identification.

 

5. What is the maximum that I can send through an agent?

The maximum amount you can send will vary depending on the chosen agent, for more information please contact the agent directly.

Please see an agent for more information about transferring money.

 

6. When can I send money?

You can transfer money during the office hours of your selected agent. For more information please seek out a nearby agent.

 

7. How will I know if the money I sent has been received?

Take the following steps to find out if your money has been received:

  1. Go to the “track transfer” tab at the top of any page on our website.
  2. Type the sender’s name, the amount and the money transfer control number (MTCN).
  3. Check the status of the transfer.

 

 

 

8. How do I receive a money transfer?

In order to receive a money transfer from a participating agent, you just need to present one official piece of valid photo identification as well as the money transfer control number (MTCN) to the cashier.

Remember to read and sign the receipt so the cashier can give you the money together with a copy of the receipt.

 

9. What do I need to present in order to receive money from an agent?

You will need to present the following:

  • One official piece of valid photo identification.
  • Money transfer control number (MTCN).

 

10. How will I know if a money transfer is ready to be received?

To know whether your money transfer is ready to be received, visit our website and click on “Track transfer” at the top of the home page. You will need the name of the person who sent you the money, as well as the money transfer control number (MTCN).

 

11. How does Western Union pay out money transfers?

The money can be received in cash at any of our authorized branches in Mexico. You can also receive money directly to a bank account if the sender chooses this service when sending money from abroad.