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- Cookies processed during your website visit and used for essential features like account sign in & management, transaction tracking, processing & completion, fraud prevention and website stability. Performance and feature enhancement cookies required for testing and deploying new products.
Accepting these cookies is a condition of use of the website. - Cookies used to provide services or to remember settings to improve your visit. For example; remembering the country and language you have selected when you visit Western Union's web pages and are not used for marketing purposes.
- Cookies linked to services provided by both Western Union and third parties, such as survey and marketing requests or 'Like' buttons and 'Share' buttons from 3rd parties. For example linking to social network sites like Facebook, who may subsequently use information about your visit.
- Cookies that collect information about your website use, for example; the pages you visit, if you experience any errors, and to assist Western Union with troubleshooting problems on the site. These cookies do not collect any personal information all information is anonymous and is only used to help us improve your website experience, understand what your interests are and measure marketing effectiveness
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Frequently Asked Questions
Registration
Does it cost anything to register for online services in Moldova?
Who can register and send money online?
How many times can I register?
How can I change/update my wu.com profile?
What do I do if I forgot my User ID / login password/ or repeatedly entered incorrect details?
What do I do if I want to change my login details password, phone number?
Registration is required for most of our services. When you visit >wu.com/md for the first time you’ll need to complete the profile registration form and follow these steps:
- Enter your details (full name, mobile number etc.)
- You will receive a one-time verification code to your mobile phone.
- Fill in the online registration form with the following information: full name (including middle name if available), date and country of birth, citizenship, your full address, ID credentials (type, number, issuer, issue date and expiration date) and occupation. Check accepted IDs here.
Please note if an expired ID is detected, you will be required to provide a new one. You will also be required to determine if you are a resident. - Once you have successfully registered online, you will be asked to accept the Terms of Profile creation for our online services.
- After your profile is created, please check the online sending limits. If you need to send more than please verify your profile in person at one of the Victoriabank locations.
If you have any questions about an online registration process, please call Westernunion.com customer care center at +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md
Does it cost anything to register for online services in Moldova?
No, it’s free of charge.
Who can register and send money online?
Anyone who meets the following criteria can use our online money transfer service.
- Must have a valid government issued ID.
- Must be at least 18 years old.
- Must accept the Terms and Conditions of Terms of profile creation and Online Privacy Statement for using our services.
- Moldova citizens should have a personal identification number / IDNP.
- Must have a credit or debit card issued in Moldova.
- Must have a valid phone number issued in Moldova.
How many times can I register?
Registration with a valid ID and phone number is possible only once.
How can I change or update my wu.com profile?
Once you’re logged in you can easily change or update your wu.com profile by selecting the “Profile” tab, then select "Edit profile" from the menu on the right-hand side. If you have any questions about your profile, please contact Westernunion.com customer care by dialing +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.
What do I do if I forgot my user ID, login password, or repeatedly entered incorrect details?
Your user ID is your phone number, your password and one-time password that you receive to your phone number. If you have forgotten your password, you can select the “Forgot password” option and a new password will be sent to your phone number.
If you repeatedly enter incorrect details or your profile is locked, please try to log in to your profile after 30 minutes or contact our Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.
What do I do if I want to change or update my password and phone number?
Once you’re logged in you can easily change or update your WU profile by selecting the “Profile” tab, then select "Edit profile" from the menu on the right-hand side and change your password. For online registration, you can use only one phone number. If your phone number has changed, then the only way to get access to your profile is by calling Customer care.
If you have any questions, please contact Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md.
How can I delete my Western Union® online profile?
You can delete your online profile by contacting Westernunion.com customer care on +373 22 57 61 40 from 8:15 am to 5:15 pm during working days and +373 22 21 02 02 for 24-hour support in Romanian and Russian or email westernunion@vb.md
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