Identification Process

Does Western Union need to confirm my identity?

Yes, we will need to verify your profile if you want to send an amount higher than 20,000 MDL per transfer and per day or 200,000 MDL per month. Once you have successfully registered online, you will be asked to visit one of the Victoriabank locations for a one-time in-person verification. Once your profile is verified, higher limits will be applied automatically.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the Victoriabank locations, you will receive a confirmation via SMS. If you need to send a higher amount before your verification is completed, please visit your nearest Western Union agent location.

How do I provide my identification document?

If you are a resident in Moldova, then the following identification documents are accepted:

- National Identity card issued by the Republic of Moldova;
- Residence permit for foreign citizens;
- Proof of address (may be required).

If you are a non-resident, then the following identification documents are accepted:

- International passport of the foreign citizen;
- Diplomatic passport of the foreign citizen;
- Service passport of the foreign citizen;
- Identity card of the foreign citizen;
- International passport of Romanian citizen;
- Proof of address (may be required).

Identification documents should have your full name, ID details, citizenship and date of birth.

Please make sure to bring the same identification document to the verification location that you have used for your online profile.

Which Victoriabank locations can verify my profile in Moldova?

You can find your nearest Victoriabank location. You will be able to verify your online profile at any one of the locations on the list.