Frequently Asked Questions

 

Identification process

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?

What do I do if I want to change my login details, password, email address?

How can I cancel my online Western Union registration?

 

Does Western Union need to confirm my identity?

If you plan to send money regularly using westernunion.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.

If you send money only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.

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How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email. If you need to send money before your verification is completed, please visit a Western Union agent location.

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What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?

If you forgot your User ID, password, repeatedly entered incorrect details or your profile is locked, please contact Western Union call center in Latvia, call 8000-5309 (available from 9:00 AM – 12:00 AM Mon-Sun EET), outside of Latvia, call 32 2 643 8939 or email latvia.customer@westernunion.com

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What do I do if I want to change my login details, password, email address?

You can change your password on the Profile Overview page after your login. Please select "Security Preferences" from the left side menu and change your password there. Please note that you will be asked to enter the old password before choosing the new one.

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How can I cancel my online Western Union registration?

Please contact Western Union call center in Latvia, call 8000-5309 (available from 9:00 AM – 12:00 AM Mon-Sun EET), outside of Latvia, call 32 2 643 8939 or email latvia.customer@westernunion.com

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