Registration is required for most services in Jamaica. After you register online on westernunion.com you will be asked to verify your identity at the nearest GraceKennedy agent location. Subsequent money transfers can be completed in minutes as your information will be pre-filled on the page. This saves you the time and trouble of typing it in each time you want to do a transfer
Anyone who satisfies the following conditions can use our International money transfer service.
In certain cases, Western Union may refuse the registration based on criteria of the service
You can change/update your WU Profile information from the Profile Overview tab after you log in to the www.westernunion.com site.
After your identity is verified you cannot change your name, last name, date of birth, nationality. If you require to change this information after your identity confirmation, you will be asked to repeat initial verification process or please contact Western Union’s representative GraceKennedy Customer Service Center (876) 926-2454 , or email to email@example.com.
If you don't have a first/last name, please contact Western Union’s representative GraceKennedy Customer Service Center at (876) 926-2454 or email to firstname.lastname@example.org and a representative will help you with the registration process
To register in person at an agent location, you will need to provide the following information:
Proof of ownership of your bank account. The following forms are acceptable:
To register online, you will also need to provide the following information along with the above requested information:
Note: If you are registering at an agent location, these documents will be scanned into the registration system and returned to you.
GraceKennedy will complete the verification within 2 business days to make sure the receiver owns the given bank account. If there are any issues with your registration, you will receive an SMS, email, or phone call from the agent to address and correct it.
Please note that if your registration is not complete, the transfer may be canceled within 7 days.
Registering to receive transfers in Colombia
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.
You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
Giros y Finanzas contact numbers outside Colombia:
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
Giros y Finanzas may ask you to provide the following:
Receiving money in Argentina
If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.
Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.
To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.
If you’re the receiver, you may need to complete a one-time registration before you can get the money.
If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
To register and confirm your identity, you will need:
If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund. If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.