-
Marketing Functionality
-
Performance Functionality
-
Transaction Functionality
- Cookies processed during your website visit and used for essential features like account sign in & management, transaction tracking, processing & completion, fraud prevention and website stability. Performance and feature enhancement cookies required for testing and deploying new products.
Accepting these cookies is a condition of use of the website. - Cookies used to provide services or to remember settings to improve your visit. For example; remembering the country and language you have selected when you visit Western Union's web pages and are not used for marketing purposes.
- Cookies linked to services provided by both Western Union and third parties, such as survey and marketing requests or 'Like' buttons and 'Share' buttons from 3rd parties. For example linking to social network sites like Facebook, who may subsequently use information about your visit.
- Cookies that collect information about your website use, for example; the pages you visit, if you experience any errors, and to assist Western Union with troubleshooting problems on the site. These cookies do not collect any personal information all information is anonymous and is only used to help us improve your website experience, understand what your interests are and measure marketing effectiveness
- Receiver
- Payment
- Review
- Receipt
Frequently Asked Questions
Registration
1. Do I need to register at Western Union's website?
2. How to register online at Western Union's website?
3. How to provide documents for verification?
4. Does it cost anything to register at Western Union's website?
5. Who can register and send money at Western Union website in Jamaica?
6. How many time I can register?
7. How I can change/update my WU profile?
8. What should I do if I do not have first/last name?
9. How can receivers register in Jamaica?
10. How can receivers register in Colombia?
1. Do I need to register at Western Union's website?
Registration is required for most services in Jamaica. After you register online on westernunion.com you will be asked to verify your identity at the nearest GraceKennedy agent location. Subsequent money transfers can be completed in minutes as your information will be pre-filled on the page. This saves you the time and trouble of typing it in each time you want to do a transfer
2. How do I register online at Western Union's website?
- Visit WU.com (www.westernunion.com/jm/en/home.html) website and complete registration form. You will be asked to provide the following information: full name including middle name, full address in Jamaica, phone number, email address, country and date of birth, nationality and identification document details.
- Follow the instructions and visit a GraceKennedy agent location.
- Present the same identification document that you have used for online registration.
- Automatic profile verification email will be sent to your email address.
3. How do I provide documents for verification?
Your valid identification document should be present during your visit to a GraceKennedy agent location.
5. Who can register and send money at Western Union website in Jamaica?
Anyone who satisfies the following conditions can use our International money transfer service.
- Only residents of Jamaica are allowed to use www.westernunion.com service.
- Individuals must have a valid identification document (Passport, National ID card, Driver’s License).
- Must be of at least 18 years of age on the date of application.
- Must accept the Terms and Conditions of using this service.
- Must have a valid email address.
- Must have a valid residential address.
- Must have a valid credit or debit card issued in Jamaica.
In certain cases, Western Union may refuse the registration based on criteria of the service
7. How I can change/update my WU profile?
You can change/update your WU Profile information from the Profile Overview tab after you log in to the www.westernunion.com site.
After your identity is verified you cannot change your name, last name, date of birth, nationality. If you require to change this information after your identity confirmation, you will be asked to repeat initial verification process or please contact Western Union’s representative GraceKennedy Customer Service Center (876) 926-2454 , or email to wuonline@gkco.com.
8. What should I do if I do not have a first/last name?
If you don't have a first/last name, please contact Western Union’s representative GraceKennedy Customer Service Center at (876) 926-2454 or email to wuonline@gkco.com and a representative will help you with the registration process
9.How can receivers register in Jamaica?
To receive the money, you must register with our agent GraceKennedy. You can register online through the registration portal or visit a GraceKennedy Western Union Agent location in Jamaica.
To register in person at an agent location, you will need to provide the following information:
- Your full name as it appears on your government-issued ID
- Bank name
- Bank branch
- Bank account number: Please note that we can only transfer to Jamaican Dollar accounts.
- Jamaican Taxpayer Registration Number (TRN)
- A valid government-issued ID (including ID number and expiration date)
- Country of birth
- Date of birth
- Phone number (home or mobile)
- Home address (street, city, town, or parish)
- Occupation
- Your email address
Proof of ownership of your bank account. The following forms are acceptable:
- Bank statement
- Cancelled cheque (if the account being registered is a current account)
- Account passbook
To register online, you will also need to provide the following information along with the above requested information:
- Back and front pictures of your government-issued ID
- A picture of your TRN card or TRN letter
- A selfie of you holding your ID card immediately below your chin
- Picture of your proof of address
- Screenshot of your online banking portal with your name and account number clearly visible
Note: If you are registering at an agent location, these documents will be scanned into the registration system and returned to you.
GraceKennedy will complete the verification within 2 business days to make sure the receiver owns the given bank account. If there are any issues with your registration, you will receive an SMS, email, or phone call from the agent to address and correct it.
Please note that if your registration is not complete, the transfer may be canceled within 7 days.
10. How can receivers register in Colombia?
Registering to receive transfers in Colombia
The Government of Colombia will require you to register if you receive a transfer in Colombia that exceeds its cash and frequency limits.
If you know you need to register, you can call Western Union’s Colombian partner, Giros y Finanzas, at any of the numbers below.
You can also wait for Giros y Finanzas to call you. They will try to contact you up to 3 times in the 15 days after we send the money. If Giros y Finanzas cannot reach you after 3 tries, we will cancel the transfer and refund the sender.
Giros y Finanzas contact numbers in Colombia (country code +57):
- National office: 018000 111 999
- Cali: (2) 518 48 00
- Bogotá: (1) 635 35 60
- Medellín: (4) 511 51 51
- Barranquilla: (5) 368 79 96
- Pereira: (6) 335 16 11
Giros y Finanzas contact numbers outside Colombia:
- Miami (USA): +1 (786) 206 6144
- Montreal (Canadá): +1 (514) 448 1874
- Panamá: +507 833 9275
Giros y Finanzas office hours of operation, Colombia Time (COT) (UTC -5):
- Monday to Friday: 7:00 am – 9:00 pm
- Saturday, Sunday, and holidays: 8:00 am – 8:00 pm
Giros y Finanzas may ask you to provide the following:
- Your full name (first name, middle name, paternal name, and maternal name)
- Your date of birth
- The country and city where you were born
- The city you live in
- Your address, phone/cell numbers, and email address
- Your occupation
11. How can receivers register in Argentina?
Receiving money in Argentina
If you receive a money transfer in Argentina, you need to complete a one-time registration within 90 days of getting it.
Also, if you receive 2 additional transfers within that 90-day period (a total of 3 transfers), you will need to register before you can pick up the third transfer.
To get you registered, we will contact you within 24 hours of the transfer at the number provided by your sender. You will be asked to provide additional identifying information on an online form used for registering transfers.
12. How can receivers register in China?
If you’re the receiver, you may need to complete a one-time registration before you can get the money.
If you need to register, you will be contacted within 24 hours by us at the number provided by your sender.
To register and confirm your identity, you will need:
- The tracking number (MTCN).
- To confirm your bank card number.
- To confirm your Chinese name as it appears on your government-issued ID.
- Your government-issued ID.
If the receiver cannot be contacted within 3 days, we will not be able to finish your transfer, and the sender will be issued a refund. If the receiver cannot be contacted within 3 days, we will not be able to complete the transfer, and the sender will be issued a refund.
You can also call Customer Care at 4008190488 or 02168664622 to provide your identity information.
Loading...