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Marketing Functionality
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Frequently Asked Questions
My WU Loyalty Program
How can I register to My WU loyalty program?
You can register to My WU loyalty program in 2 ways
- By clicking the box “Enroll to My WU program” during your registration on www.wu.com for online transactions.
- At cash counter while sending money from our Agent locations.
To redeem your points, kindly visit www.westernunion.com/mywu
Points earning is effective from 2013 and all points earned are valid for 12 months from the start date of accumulation1
1 My WU Rewards Program & points expiry is subject to review or change from time to time. Terms and Conditions apply where applicable
I don’t remember my My WU number, where can I retrieve it?
It’s important for you to know your My WU number and keep it handy, so that you can leverage the benefits of the program. You can find your My WU number printed in the receipt of the transaction you register to the program with, in the last transaction receipt (assuming your profile was looked up), by contacting customer service, or by logging in to wu.com site.
I’m trying to login to My WU website to check My balance or redeem a reward and I’m getting ‘no matching records found’ error message. What can I do?
You should double check the data that you are using to login (i.e. Last name + My WU number , or Last name + Email) and make sure they match the latest information that you have provided to WU. If you cannot validate or are unsure of the information provided to WU, you can call the support line to retrieve/update the relevant data points, including My WU number, Email address and Phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.
I have multiple My WU numbers/profiles, will the points balance and rewards redemption work?
WU has tried to merge matching/duplicate profiles and reconcile point balances, contacts, etc. This is a very complicated task and, in some cases, some profiles were kept separately. For a smooth experience, members are invited to merge their duplicate accounts (by calling the support line) and update their main profile, so for the balance and reward redemption features to work as expected.
I’m trying to login to My WU website to check my balance or redeem a reward and I’m getting ‘multiple matches’ error message. What can I do?
In this case you are using a non-unique lookup criteria: phone number (together with your last name) and chances are that you have unintentionally (1) registered more than once with the same phone, (2) provided a wrong and/or dummy phone number OR (3) provided a phone number that was somebody else’s. Best way to address these challenges is by contacting customer service to make sure your profile is reflecting the most current information, including last name, email address and mobile phone number. Using My WU number or email address (together with your last name) is the most reliable way to check your balance and/or redeem rewards.
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