Yes, before making your first online transaction, you will need to verify your profile:
Your User ID is your email address
If you forgot your password, repeatedly entered incorrect details or your profile is locked, please contact Western Union’s representative GraceKennedy Customer Service Center (876) 926-2454 or email email@example.com
You can change your password on the Profile Overview page after you have logged in. Please select "Edit profile" from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.
You will be asked to pass verification process again. Please check