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Frequently Asked Questions

Online identification process



ID verification is required when you send more than 1.000 EUR. Once your profile is verified, you'll be able to send up to 5.000 EUR within a 3-day period.

Here is how it works:

Step 1: Choose Start verification in your profile.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate, and expiry date are visible.

Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.

Step 5: Send all documents to Western Union:

      - By email: Save your scans as PDFs or JPGs and send an email with the attachments to ITID@westernunion.com.
      - By mail: Western Union, Schubertring 11, 1010 Vienna, Austria.

Step 6: Log in to your profile to check your status. Verification may take several days. When it is complete, we will email you.

In the meantime, you can send money by visiting a nearby agent location.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.