Online Customer Identification Process

You can send up to 1.000 EUR within a 12-month period before we ask you to verify your identity. If you plan to send money regularly using, we will need to verify your identity.

Here is how it works:

Step 1: Choose "I want to send money regularly" on the review page of your money transfer. You will receive a letter from us.

Step 2: Follow the directions in the letter and fill out the confirmation form.

Step 3: Copy or scan both sides of your photo ID. Make sure your picture, signature, birthdate and expiry date are visible.

Step 4: Sign and date the confirmation form. Your signature must match the one on your photo ID.

Step 5: Send all documents to Western Union.

By mail:

Western Union

Schubertring 11

1010 Vienna

By email:

Save your scans as PDFs or JPGs and send an email with the attachments to

Step 6: Log in to your profile to check your identification status. Verification may take several days. When it is complete, we will email you. In meantime, you can send money by visiting a nearby agent location.

*Please send us a COPY of your identification, not the original. Keep the original in a safe place.