-
Marketing Functionality
-
Performance Functionality
-
Transaction Functionality
- Cookies processed during your website visit and used for essential features like account sign in & management, transaction tracking, processing & completion, fraud prevention and website stability. Performance and feature enhancement cookies required for testing and deploying new products.
Accepting these cookies is a condition of use of the website. - Cookies used to provide services or to remember settings to improve your visit. For example; remembering the country and language you have selected when you visit Western Union's web pages and are not used for marketing purposes.
- Cookies linked to services provided by both Western Union and third parties, such as survey and marketing requests or 'Like' buttons and 'Share' buttons from 3rd parties. For example linking to social network sites like Facebook, who may subsequently use information about your visit.
- Cookies that collect information about your website use, for example; the pages you visit, if you experience any errors, and to assist Western Union with troubleshooting problems on the site. These cookies do not collect any personal information all information is anonymous and is only used to help us improve your website experience, understand what your interests are and measure marketing effectiveness
- Receiver
- Payment
- Review
- Receipt
Frequently Asked Questions
Send money to a mobile wallet
How do I send money to a mobile wallet?
Can I send money to any mobile wallet?
What exchange rates apply to mobile money transfers?
What if I entered an incorrect mobile number?
What if my receiver lost their phone?
In what currency are receivers paid?
How will the receiver know when they’ve received funds in their mobile wallet?
Which countries can receive money via mobile wallets?
A mobile wallet is an electronic account that’s linked to a person’s mobile phone number. It can be used to pay for goods, transportation, and utilities, as well as to pay bills and withdraw cash subject to the mobile wallet’s terms of use.
How do I send money to a mobile wallet?
You can send money online or from an agent location to your receiver’s mobile wallet—if the service is available in the destination country. You’ll be notified via SMS when the money is successfully delivered to your receiver’s wallet.
With a Western Union profile, you may send up to 3,500 HKD to a mobile wallet.
Can I send money to any mobile wallet?
Mobile money transfers can only be sent to mobile wallets if the mobile phone operators work with Western Union. Check the available destination countries and mobile providers.
What exchange rates apply to mobile money transfers?
Exchange rates for mobile money transfers will be calculated, applied, and displayed when the money is sent, unless otherwise specified by local regulations.
What if I entered an incorrect mobile number?
You must enter the correct mobile phone number to ensure that the money is transferred to the intended receiver. If, however, you provided an incorrect number and there’s no mobile wallet enabled on that number, the funds will be returned to you.
What if my receiver lost their phone?
If your receiver’s mobile phone is lost or stolen, urge them to contact their wallet service provider immediately. They will help them freeze or suspend the mobile wallet account.
In what currency are receivers paid?
Mobile money transfers are paid in the local currency of the receiver’s country.
How will the receiver know when they’ve received funds in their mobile wallet?
Both the sender and receiver will get an SMS from their mobile service provider to confirm the money has been delivered, or to alert them of issues, if any.
Which countries can receive money via mobile wallets?
Check the available destination countries and mobile providers.
Loading...