Frequently Asked Questions
Send money to a mobile wallet
A mobile wallet is an electronic account that’s linked to a person’s mobile phone. Money can be electronically paid into and used the same as cash. Mobile wallets can be used to pay for goods, public transportation, and utilities, as well as to pay bills and withdraw cash (service availability is subject to the mobile wallet’s terms and conditions).
Limit per transaction is 3,500 HKD.
Mobile money transfers can only be sent to mobile phones if the mobile phone operators work with Western Union.
Sender can send money to a receiver’s mobile wallet from the Western Union® app or from Westernunion.com site. Mobile wallet is connected to receiver’s mobile phone number.
Exchange rates for mobile money transfers will be calculated, applied, and displayed when the money is sent, unless otherwise specified by local regulations in which case the rate will be determined at payout.
Funds are sent based on the mobile number provided. To be sure your money is transferred to the intended receiver, make sure you provide the correct mobile phone number. If the receiver’s mobile phone is not accurate and there is no mobile wallet enabled on it, funds will be returned to the sender. You will be informed with a SMS that funds were delivered successfully to the receiver’s mobile wallet.
Senders need to provide their identification documents when sending money to a mobile wallet from an agent location. Also receivers’ full name and phone number are required. When sending money online, senders should provide the correct receiver’s phone number. Transactions need to comply with the regulations of the sender’s country and with those for cross-border remittances. Mobile phone operators secure their customers’ mobile wallets with a PIN and other security methods. Please ask your receiver check with your receiver’s service provider for more information.
If your receiver’s mobile phone is lost or stolen, they should contact their mobile operator and mobile operator will freeze or suspend their mobile wallet account for their protection.
Mobile money transfers are paid in the local currency of the receiver’s country.
Receivers will get a text message from their mobile service provider to confirm the money has been delivered or to alert them to any issues. Also if the sender has indicated his or her mobile phone number, he or she will also be informed when funds have been successfully paid into the receiver’s mobile wallet account.
Which countries can receive money sent online by mobile phone?