Frequently Asked Questions

Send money in person

 

Who uses the Western Union® Money TransferSM service?

What are Western Union Agent locations?

Which transfer service is offered at Western Union agent locations?

How do I send money from an agent location?

How much money can I send from an agent location?

What are acceptable documents for picking up money?

How are money transfers paid out to receivers?

How can I find out if my money transfer has been paid?

How can I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

What is considered acceptable documentary evidence of identity to pick up a money transfer?

When are Western Union services available?

How do I find a Western Union agent location?

 

Who uses the Western Union® Money TransferSM service?

The Western Union Money Transfer service is used by anyone who needs to send or receive money quickly. These include people supporting friends or relatives abroad, travelers and business people who need to make fast, international remittances.

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What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers via Western Union’s platform.

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Which transfer service is offered at Western Union agent locations?

Western Union agent locations in Hong Kong offer the ability to send and receive money around the world using cash.

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How do I send money from an agent location?

You will need to go to one of Western Union’s agent locations and complete a "To Send Money" form, then pay the agent the amount you want to send, plus fees***, in cash. The agent will immediately process the transaction.

To pick up money, the receiver will need to complete a "To Receive Money" form at any Western Union agent location and provide proper identification documents. The agent then pays the transfer amount to the receiver.

*** Western Union also makes money from currency exchange.  When choosing a money transmitter, carefully compare both transfer fees and exchange rates.  Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).

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How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts, transfers and destination countries, you may be subject to limitation or additional security and asked to provide additional information or documentation.

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What are acceptable documents for picking up money?

Acceptable IDs:

  • Passport of native country;
  • Hong Kong government issued passport and identity card.

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How are money transfers paid out to receivers?

Generally, we pay cash to your receiver. But, in some cases, payment may be made by cheque, or a combination of cash and cheque and in some locations directly to a bank account or mobile wallet. In some countries, receivers have a choice of how to pick up their funds.

Other restrictions may apply.

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How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is your name and the tracking number (MTCN) printed on your receipt.

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How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender's name and the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:

  • Name
  • Address
  • Amount expected
  • Sender's name
  • Sender's city and country
  • MTCN (money transfer control number)

Acceptable ID documents are also required.

Some restrictions may apply.

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What is considered acceptable documentary evidence of identity to pick up a money transfer?

Primary identification verifying the full name (government issued identification document, etc.) and one form of non-primary identification verifying the current or permanent address (e.g. utility bill, a letter from a hostel manager confirming temporary residence).

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When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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