Frequently Asked Questions

 

Identification process

Does Western Union need to confirm my identity?

What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?

What do I do if I want to change my login details, password, email address?

How can I cancel my online Western Union registration?

 

Does Western Union need to confirm my identity?

During the registration process after customer enters Captcha code and confirmation his/her email address is required.

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What do I do if I forgot my User ID / login password/ repeatedly entered incorrect details?

If you forget your User ID, password, repeatedly entered incorrect details or your profile is locked, please follow online instructions or contact Western Union® Customer Service Center toll free** phone number 21179088 or for direct dial +85221179088 within Hong Kong for English: 24/7; Cantonese: 8:00AM-8:00PM ;Mandarin: 8:00AM-12:00AM; Bahasa:8:00AM-9:00PM.

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What do I do if I want to change my login details, password or email address?

You can change your password on the Profile Overview page after your login. Please select "Security Preferences" from the left side menu and change your password there. Please note that you will be asked to enter the old password before choosing the new one.

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How can I cancel my online Western Union registration?

Please contact Western Union Customer Service Center toll free** phone number 21179088 or for direct dial +85221179088 within Hong Kong for English: 24/7; Cantonese: 8:00AM-8:00PM ;Mandarin: 8:00AM-12:00AM; Bahasa:8:00AM-9:00PM.

** Subject to applicable telephone service provider’s charges (if any).

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