Frequently Asked Questions
WU Mobile App – Hong Kong
Use our mobile app to:
- Send money: New customers can register directly on the app or online and send money.
- Estimate prices: Get up-to-date exchange rates and compare fees** for Western Union® services.
- Track a transfer: Get the current status of your transaction.
- Find an agent: Get maps and directions to agent locations.
There’s no fee to download the app or to access the app from your mobile phone. However, normal mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.
Please note that Western Union® Money TransferSM service transfer fees*** will apply if you send money using the mobile app.
***Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).
Yes. New online customers can register directly on the app or online to send money with the app. Registration is free of charge.
New customers can register on the app in just a few minutes. You will need to verify your email address for security and you will need at least one of the following types of identification documents:
- Passport of native country;
- Hong Kong government issued passport or identity card
If you have already registered online, simply use your existing online login. New customers can register directly on the app or register for free online first.
Yes, if your receiver is picking up the money at an agent location. You can do this using our mobile app.
When you begin a money transfer on the mobile app, you will be provided the option to pay in cash at an agent location.
Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
Visit a Western Union agent location to send money using cash or, in some cases, a debit card.
*Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.
Get the free app now.
Find out more about the Western Union app or if you have questions that are not answered here, please contact us.