Frequently Asked Questions

WU Mobile App – Hong Kong

 

Does Western Union Hong Kong have a mobile app?

What services can I access with the Hong Kong mobile app?

Does it cost anything to use the Hong Kong mobile app?

How do I get the mobile app in Hong Kong?

Can I send money by using the mobile app?

What do I need to do in order to send money by using the mobile app?

How do I get a login to access My Profile in the mobile app?

Can I pay in cash even if I use the app to send money?

How can I pay for my money transfer?

 

Does Western Union Hong Kong have a mobile app?

Yes, and its available for iOS and Android mobile devices in Hong Kong.

  

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What services can I access with the Hong Kong mobile app?

Use our mobile app to:

  • Send money: New customers can register directly on the app or online and send money.
  • Estimate prices: Get up-to-date exchange rates and compare fees** for Western Union® services.
  • Track a transfer: Get the current status of your transaction.
  • Find an agent: Get maps and directions to agent locations.

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Does it cost anything to use the Hong Kong mobile app?

There’s no fee to download the app or to access the app from your mobile phone. However, normal mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

Please note that Western Union® Money TransferSM service transfer fees*** will apply if you send money using the mobile app.

***Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes (if any).

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How do I get the mobile app in Hong Kong?

You can download the app from the App Store for iOS and from Google Play for Android devices.

Download the app

  

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Can I send money by using the mobile app?

Yes. New online customers can register directly on the app or online to send money with the app. Registration is free of charge.

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What do I need to do in order to send money by using the mobile app?

New customers can register on the app in just a few minutes. You will need to verify your email address for security and you will need at least one of the following types of identification documents:

  • Passport of native country;
  • Hong Kong government issued passport or identity card

Learn more about sending money online.

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How do I get a login to access My Profile in the mobile app?

If you have already registered online, simply use your existing online login. New customers can register directly on the app or register for free online first.

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Can I pay in cash even if I use the app to send money?

Yes, if your receiver is picking up the money at an agent location. You can do this using our mobile app.

When you begin a money transfer on the mobile app, you will be provided the option to pay in cash at an agent location.

Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.

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How can I pay for my money transfer?

WU.com or mobile app

Use a credit* or debit card. You may also initiate your transfer using the mobile app and pay cash at participating WU agent locations

 

In person

Visit a Western Union agent location to send money using cash or, in some cases, a debit card.

*Card issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.

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Get the free app now.

Find out more about the Western Union app or if you have questions that are not answered here, please contact us.