With the ‘Start online and pay in store’ service, you could benefit from lower transfer fees than if you sent a money transfer through an agent location. This is how it works:
Can I ‘lock’ the price of the transfer on wu.com?
When you start a money transfer at wu.com, the exchange rate available at that time will be the one that’s ‘locked in’ for 24 hours. Once you get to the Western Union agent location to pay for the transfer, the exchange rate will be the same as what was available at the moment you started the transfer online.
When you start a transfer on wu.com and visit one of the participating Western Union agent locations to pay for your transfer, you do not need to fill in any forms. You save time and use the convenience of the service.
Find all the countries you can send money to at wu.com
The amount of money sent depends on the region you’re sending to:
You can pay for your ‘Start online and pay in store’ transfer at any of the participating Western Union agent locations. See the list for Guinea-Bissau.
What do I have to bring to the agent after I have started my transfer on wu.com?
You will be asked to provide the following to the agent in order to complete the transfer:
Once you finish filling in the details for your transfer online, a confirmation screen will be shown to you right away. After you visit one of the participating Western Union agent locations and complete your transfer, you will be given a receipt with a tracking number (MTCN) and the money will be sent. You should then provide your receiver with the MTCN to enable them to pick up the money. When the transfer is complete, and the money has been picked up by the receiver, you'll get an SMS confirmation.
A ‘Start online and pay in store’ transfer can be cancelled before it is paid, if this is done within 24h from the transfer creation. If you wish to do a cancellation for your online money transfer, please visit or call any Western Union Agent location.
The transfer is automatically cancelled if it is not paid for, within 24 hours.
If the transfer is paid, it can only be cancelled if the money has not been collected by the receiver in the destination country, or
The receipt will be provided at the agent location after the transfer is completed.
*Local regulatory restrictions in some countries, allow exchange rates to be fixed only at the time of collecting the money transfer.