Yes, before making your first online transfer, you will need to verify your identity:
First, fill in the online registration form and provide the following information:
Your User ID is your mobile number.
If you forgot your password, you can select the “Forgot password” option for a new password to be sent to your email.
If your profile is locked, please try to log in again after 30 minutes or contact Western Union Customer Care number at +245 95 642 15 95 or send an email to firstname.lastname@example.org.
You can change your password on the Profile Overview page after you log in. Please select "Edit profile" from the right-side menu and change your password.
For online registration, you can use only one email address. After you verify your email, it cannot be changed.
Please contact Western Union Customer Care number at +245 95 642 15 95 or send an email to email@example.com.
After you present a valid ID at the nearest Orabank branch, you will receive both a confirmation by email and SMS. If you need to send money before your verification is completed, please visit a Western Union agent location
You can find the nearest location to get verified in person by using our online locator.