Identification Process

Does Western Union need to confirm my identity?

Yes, if you want to send a higher amount, you will need to verify your profile by visiting a TBC bank location. After your profile is verified, you’ll be able to send up to 7499 USD (18,000 GEL) per transfer.

How long will it take to confirm my identity?

After you present a valid government-issued ID at one of the TBC bank location, you will receive a confirmation via email or SMS. If you need to send a higher amount before your verification is completed, please visit a Western Union agent location.

Which TBC bank location branches can verify my profile in Georgia?

You can find your nearest location with our agent locator tool.

What do I do if I forgot my user ID, login password or my profile is locked?

Your User ID is your mobile phone number.

If you forgot your password, you can select the “Forgot password” option and a new password will be sent to your email.

If your profile is locked, please try to log in again after 30 minutes or contact the Western Union customer care number at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.

What do I do if I want to change my login details, password, or email address?

You can change your password at any time on the “Profile” page after you log in. Please select "Edit profile" from the right-side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed.

How can I delete my Western Union profile?

To delete your profile, please contact the Western Union Customer Care at +995322272727 or send an email to supportwu@tbcbank.com.gе, available 24/7.