How to send money via Western Union® transfer services to receiver’s mobile wallet*:
The sender visits www.westernunion.com or any Agent location.
When asked in the selection form or by the front line “How does your receiver want to receive the money”, the sender chooses the “receiver’s mobile wallet*” option.
The sender provides the receiver’s name and phone number.
The receiver is notified by SMS when his/her mobile wallet* is credited.
The sender is also informed by SMS about the money delivery to receiver's mobile wallet*.
Do your family members or friends have mobile wallets*? If so, you can send regular Western Union money transfers them by choosing "receiver's mobile wallet”.
No need for your receiver to leave the comfort of their home.
No need to wait for agent location operating hours.
None of the risks associated with carrying cash.
Receiver's mobile wallet* is credited automatically.
Sender is informed by SMS about the money transfer delivery.Send money now
Participating mobile operators and mobile wallets are:
Kenya, mobile operator Safaricom, mobile wallet M-Pesa.
Tanzania, mobile operator Vodacom, mobile wallet M-Pesa.
Zimbabwe, mobile wallet Econet, mobile wallet Ecocash.
Pricing proposal for Kenya, Tanzania, Zimbabwe online and at the Agent location:
|Amount Sent (£)||Transfer Fee from WU.com||Transfer fee from your agent|
|0 - 10||0.90||2.90|
|10 - 50||1.90||2.90|
|50 - 300||2.90||4.90|
How mobile money transfer Pick Up service works:
The sender visits www.westernunion.com or goes to Western Union® Agent location and does money transfer.
The sender provides the receiver with the money tracking control number (MTCN).
The receiver can pick up to 300 GBP or equivalent in local currency sent to a mobile wallet* or go to a Western Union agent location for cash pickup.
Mobile pick up is available at:
Madagascar, mobile operator Telma, mobile wallet M-Vola.
Nigeria, mobile operator Paga, mobile wallet VCASH.
Rwanda - Rwanda, mobile operator MTN, and TIGO, mobile wallet Tigo Cash.
Zimbabwe, mobile operator Econet, mobile wallet Ecocash.
* Funds will be paid to receiver’s mWallet account provider for credit to account tied to receiver’s mobile number. Additional third-party charges may apply for use of funds e.g. cash-out, SMS delivery to sender. Funds availability subject to mWallet provider’s Terms and Conditions.
FX Disclaimer: Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fees and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.