Q: Will Western Union refund my money?
If you’ve transferred money and the money hasn’t yet been picked up, call our fraud hotline at 0800 026 0309 to stop the transaction.
If the funds haven’t been picked up by the receiver, you’ll get a full refund, including the transaction fee.
If your money has been picked up by the receiver and you suspect you are a victim of fraud, we encourage you to file an official fraud complaint with Western Union and to report your situation to law enforcement.
All reported cases to Western Union will be reviewed to determine if a refund will be permitted. We work very hard to identify fraudulent transactions and keep them from going through our systems, but scammers are savvy, and their tactics change constantly. The best way to stop fraud is to learn how to identify fraudsters and scams.