WUPSIL privacy statement France

Your personal information is processed under applicable law and controlled by Western Union Payment Services Ireland Limited, Unit 9, Richview Business Park, Clonskeagh, Dublin 14, Ireland.

Information we collect about you: When you use our services, whether online or at our agents’ locations or transactional offices, contact us, or join our loyalty programs, we collect personal data about you and may use it along with other information collected or generated during our relationship with you. We collect your contact information, information about your money transfers, bill payments, membership in our loyalty programs, previous use of our services, and marketing choices. When you use our digital or on-line services, we collect personal data about the domain and host from which you access the Internet, your computer's IP address or device advertising ID, browser and operating system software used, the date and time you access our websites and the address of the site from which you linked to our website when you visit us. To conduct a transfer of funds, you must provide the information required on the relevant form you complete to execute the transfer of funds and to enable us to comply with our legal obligations associated with the money transfer services. If you fail to provide the required personal data, you will not be permitted to conduct a transfer of funds with us. In addition to the personal data we collect from you, we also collect your personal data from the person to whom you send and/or from whom you receive funds, as well as our agents, services providers, business partners, identity verification companies, payments and fraud risk management companies, law enforcement bodies, and commercial and public data sources.

We use your data for the following purposes and on the following legal bases:

Providing our services to you: This includes using personal data necessary for conducting transfers of funds and delivering other products and services to you as required under our contracts with you.

Legal and compliance purposes: This includes using your personal data to comply with legal and regulatory duties such as anti-money laundering and counter-terrorist financing. This includes using your personal data to validate and authenticate your identity and using third parties to help us do so.

Legitimate business purposes: We use your personal data to analyze and improve the quality, speed and efficiency of our products, locations or transactional offices, services, support and operations, to perform administrative tasks necessary to provide our services, and to help manage risks related to security, fraud and identity, including detection, prevention and prosecution of fraud and theft as well as preventing illegitimate or illicit use of our services. We conduct analysis of the information we hold to better understand our customers and our customers’ transactions, including analytics to help us customize our marketing, to tailor our products and services to help us anticipate your needs and requirements, and to administer our loyalty program.

Where we have your permission: Where you have consented to our use of your personal data for a particular purpose or for particular activities. Subject to your choices under applicable law and based on the contact information you provide, we will send you marketing communications and offers by email, telephone, post, SMS, social media and other communication channels.

We may disclose your personal data: If there is a reasonable need to do so for any of the purposes listed above, we disclose your personal data to the following types of organizations or entities: Western Union group companies: our agents or business partners who facilitate a specific service or money transfer transaction you have requested us to perform; services providers, payments processors, banking partners and data processing companies contracted to provide business services and customer services including customer satisfaction research on our behalf; services providers and data processing companies contracted to help us validate the accuracy of the information provided by you, and to authenticate your identity and manage the risks related to security, fraud and identity. We also disclose your personal data to the extent required and permitted by applicable laws and regulations, at international level, to regulatory and financial authorities, law enforcement bodies, courts, governments or governmental agencies, to meet compliance and legal obligations or to defend the rights and interests of Western Union or others.

International transfer: We transfer your information to parties in countries outside the European Economic Area (EEA), including but not limited to the USA as required by applicable law, regulatory authorities, law enforcement bodies and governmental agencies. Additionally, when you send funds to another country or receive funds from another country, we will also be required to share some of your personal data with that country to the extent required or permitted by law. We transfer certain personal data about you to our data centers in the USA and process it to fulfil the legal and compliance obligations applicable to our services. We also store certain personal data we collect based on your marketing choices in our US data center. When your personal data is transferred to or accessed from the USA or another country outside the EEA for which the European Commission has not issued an adequacy decision, it will be protected by appropriate contractual clauses or other EU-approved mechanisms, as required by law. You can request to be informed about these mechanisms by using the contact details below.

Retention of personal information: Your personal data will be retained in accordance with statutory periods contained in the regulations applicable to financial transactions including those in anti-money laundering, anti-terrorist financing and other laws applicable to us. Otherwise, we will retain your personal data only as long as necessary for the specific purposes it was collected, to resolve any query you may raise, or as long as necessary to protect or defend our legal position.

Your rights: You have the right to know if we are processing your personal data and to ask us for a copy of these data free of charge. You have the right to request a structured and machine-readable copy of certain data you have provided to us with your consent or where our use of the data is provided in a contract with you. We may not act upon your request if it is manifestly unfounded or excessive. You have the right to stop us sending you marketing communications. You have the right to ask us to correct your data if they are incomplete, inaccurate or out-of-date. You have the right in some circumstances to ask us to erase certain data about you, to restrict certain uses of your information, and where our use is for legitimate business purposes, to object to certain uses of it. Where you have consented to the processing of your personal data, you have the right to withdraw your consent at any time. When we receive a request, we may ask for additional information from you to verify your identity. To exercise these rights, please contact Western Union by calling 0800 900 191, by emailing France.Customer@westernunion.fr or by using our website westernunion.com/fr/fr/contact-us.html. We will endeavour to respond to your request within one month which may be extended in certain circumstances. We will comply with your request to the extent required by applicable law. If you have a complaint about how Western Union has responded to your request under the present document, or about how we handle your personal data, please send your complaint in writing to the Data Protection Officer, Western Union Payment Services Ireland Limited, Unit 9, Richview Business Park, Clonskeagh, Dublin 14, Ireland. We will investigate your complaint and generally respond to you in writing within 30 days of receipt. If you are not satisfied with our reply, you may lodge a complaint with the supervisory authority in your country. You can also contact our Data Protection Officer at privacy@westernunion.com.