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Frequently Asked Questions

Send money in person


Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.

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What are Western Union agent locations?

Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

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Which transfer service is offered at Western Union agent locations?

Western Union agent locations offer the ability to send money worldwide using cash.

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How do I send money from an agent location?

You'll need to follow your agent's instructions and pay the agent the amount you want to send, plus fees, in cash. You can also use the service "Pay in Store" from your Western Union mobile app to set up your money transfer and complete the payment at your nearest location.

To pick up the money, the receiver can go to any Western Union agent location. He will need to follow the agent's instructions and provide the tracking number (MTCN) and a valid ID document. The agent then pays the transfer amount to the receiver.

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What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn't require credit cards, debit cards or bank accounts. But you will need to show a valid ID.

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What are acceptable ID documents for picking up money?

Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill

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How much money can I send from an agent location?

You can usually send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.

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How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. But, in some cases, payment may be made by cheque or a combination of cash and cheque.

Other restrictions may apply.

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How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status with your agent or by calling us at 0800 900 191. All you need is your name and the tracking number (MTCN) printed on your receipt.

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How can I find out if a money transfer is available for pickup?

You can check your transfer status with your agent or by calling us at 0800 900 191. All you need is the sender's name, the tracking number (MTCN) printed on the sender's receipt.

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How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to provide the following information:

  • Tracking number (MTCN)
  • Sender's city and country
  • Sender's name
  • Amount
  • Valid identification

 

Some restrictions may apply.

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When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

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How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory. 

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