Customer Support

Receive money

How do I pick up a money transfer?

What do I need to bring to pick up money at an agent location?

How can I find out if a money transfer is ready for me to pick up?

How does Western Union pay out money transfers?

 

How do I pick up a money transfer?

  • Complete the Receive Money form.
  • Give the form to the agent with your government-issued photo ID and the Money Transfer Control Number (MTCN).
  • Review and sign the receipt.
  • The agent will give you the money and a copy of the receipt.

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What do I need to bring to pick up money at an agent location?

  • A current government-issued ID.
  • The Tracking Number (MTCN).

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How can I find out if a money transfer is ready for me to pick up?

Visit our website and select Track a transfer. You’ll need the name of the person who sent you the money and the Tracking Number (MTCN).

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How does Western Union pay out money transfers?

Generally, we pay your money transfer with cash but in some cases, payment may be made in the form of a money transfer check or pay out card.e transfer amount plus applicable fees. The agent immediately processes the transaction.

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