Identification process FAQ

 

Online consumer identification process

Does Western Union need to confirm my identity? 

How long will it take to confirm my identity?

 

Does Western Union need to confirm my identity?

If you want to send more than 7.000 DKK within a 12-month period, we will need to verify your identity. After that is finished, your send limit will increase to 35.000 DKK within a 3-day period.

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How long will it take to confirm my identity?

There are two ways to verify your identity:

  • Online

    Electronic verification usually can be done immediately. In some cases, we may need more information and it could take longer. If you choose this method, you will be asked to enter information such as your national ID number, or banking ID, or other information needed to verify your identity online.

    Please make sure the information in your Western Union profile is correct. The name in your profile must match the name on your ID. If electronic verification fails twice, you will not be able to send money online until you have been verified by us.


  • ID letter

    If you choose to verify by mail, please make sure the address in your profile is correct. We will send you a letter with further instructions. The process may take as long as 10 business days. Learn more

For both options, you will find a link in your profile overview where you can start the process.

If you need to send money before your verification is completed, please visit a  Western Union agent location.

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