These Terms of Use apply to the use of Western Union Mobile Application (App). With the use of the App, you admit that you read and agreed tobe bound by these Terms of Use. This application is provided by Western Union International Limited, based in the Republic of Ireland(“Western Union”) and references to “we”, “us”, “our”, “company” are references to Western Union.
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THESE TERMS OF USE. BY DOWNLOADING THIS APP, YOU ACCEPT THESE TERMS OF USE. IF YOU DOWNLOADED THE APP AND DO NOT AGREE WITH THESE TERMS AND CONDITIONS, IMMEDIATELY DELETE THE APP FROM YOUR MOBILE DEVICE. WESTERN UNION RESERVES THE RIGHT TO CHANGE THE TERMS OF USE OF THIS APP WITHOUT NOTICE. WE CAN MAKE CHANGES TO THESE TERMS OF USE AND IN SUCH EVENT, AN UPDATED VERSION WILL BE PUBLISHED IN THE APP. WE RECOMMEND THAT YOU EVENTUALLY VERIFY THE APP TO BE INFORMED ABOUT THE LATEST VERSION OF THESE TERMS OF USE. CONTINUED USE OF THE APPLICATION WILL BE CONSIDERED AS A CONCLUSIVE ACCEPTANCE OF THE AMENDED TERMS OF USE.
The App is available to provide information about the services we offer (the “Services”) and to provide services for sending and/or receiving money from Western Union. The Service provided on or through the App will be subject to the acceptance of the specific terms and conditions for such Service (the “Terms of Service”), of which you will be informed prior to use of such Service. In case of any discrepancy between these Terms of Use and the applicable Terms of Service, the Terms of Service shall prevail, but only with regard to that discrepancy. This app is currently intended and available only for use by customers of Western Union. Depending on the features available on the App in the United Mexican States (Mexico), you may not use the App or certain Services until you have signed up or logged in on the App. We may deny the use of the App and/or restrict it at any time.
The app is not intended to be used by,and is not marketed nor is it designed for minors in Mexico.
Our Full Privacy Notice, which can be accessed from the App, describes how we treat your personal data. By using the App, you agree to have read the Full Privacy Notice. Certain functions of the App may need to access your mobile phone, tablet or other mobile device (the “Device”) and the information stored on it to work properly. By using the App you grant your consent to do this.
Western Union grants a limited, non-exclusive, personal, non-transferable, non sub-licensable, revocable right and license to access, view, use and print the information and documentation available in the App for your personal, non-commercial use and for informational purposes only. Except for the limited licenses and rights that are expressly granted herein, these Terms of Use do not grant any rights orlicenses in or under any patent, trademark, copyright or other intellectual property or right owned by Western Union. We may terminate this license at any time for any reason.
The App may include images, texts,works and other content and data owned by third parties (“Third Party Contents”). You agree that all terms and conditions of these Terms of Use apply to your access and use of Third Party Contents and also agree to comply with the specific terms and conditions for Third Party Contents. We shall not be responsible, and shall not assume any liability for Third Party Contents.
All contents and data available through the App, are the sole and exclusive property of us and/or third parties. You may not: (a) publish, reproduce or publicly display, or communicate to the public or otherwise distribute to third parties any of its contents; (b) market, sell, resell or make commercial use of the App or any of its contents; (c) systematically collect or make derivative uses of the App or its contents.
If you provide us access to information, data or contents on or through the App, including contacting us, or providing comments or ideas about our Services or App, it shall be deemed that you grant us a non-exclusive, transferable, sub-licensable,irrevocable, royalty-free, perpetual, worldwide license to store, use, copy, reproduce, modify, adapt, edit, translate,publish, display and show such contents, without payment or restriction. You are solely responsible for any contents you provide on or through the app or available through use of your App account.
The WESTERN UNION ® name and logo, and all logos and names related to the App or Services are trademarks or registered trademarks of the company (or its affiliates, suppliers, associates or licensors, as applicable). You acknowledge that the App, Services and the underlying technology used in connection with the Services contain intellectual property and confidential information. You may not use, reproduce, distribute, modify or create derivative works, publicly display (including the transfer of contents), or commercially exploit any portion of the App or Services, or registered or unregistered trademarks listed above, the intellectual property or confidential information except where necessary to view the contents in it and to create a non-commercial reasonable number of copies of parts of such (unchanged) contents for your personal, non-commercial use. In addition, all page headers, custom graphics, button icons and scripts are service marks and/or trademarks of Western Union. You may not use, reproduce, distribute, modify or create derivative works from them without our prior written consent.
All rights, titles and interests in and for the Application, the contents therein, the Services, the technology used in connection with the Services, and all the technology and the contents created or derived from any of the above, is the exclusive property of Western Union (its affiliates, suppliers, associates orlicensors, as applicable).
You agree that when using the App, you shall not:(a) allow any other person to use the App for their benefit; (b) interfere with or circumvent any copyright or other mechanism of technical protection or reverse engineering, decompile, disassemble, or otherwise extract all or part of the app or any software or technology or content that are part of it; (c) take any action or use any program or device that may result in or is intended to interfere with the operation and performance of the App or to close, overburden or collapse the website; (d) copy, publish or redistribute any part of the app, including through “cache” storage, transfer or similar means; (e) send it to someone else or copy or modify any part of it in any way; or (f) attempt to extract the source code of the App, disassemble or make derivative versions, or attempt to disrupt or decrypt transmissions between the app and our systems.
Also, the App will not be used for any of the following purposes:
(i) illicit or illegal purposes or that are fraudulent or malicious or promote criminal activity or provide information
thereon;
(ii) defamatory, abusive or threatening or otherwise infringe or violate the rights of others. This includes any
information you can add or upload to the App;
(iii) that in any way interfere with any other user of the App; and/or
(iv) that knowingly introduces viruses or other malicious or harmful material or if used in connection with unsolicited
communications.
Your service provider may charge you for downloading and/or accessing the App on your Device. These charges may include fees for “roaming” if you use the App outside your territory of residence. All charges generated are your exclusive responsibility. If you do not pay the bills for your Device, then we assume that you have permission from the person who does before causing any of these charges. We will not charge an additional fee to access the App, but charges may be caused for the use of the Services that may be offered through the App. Western Union conspicuously will disclose all fees charged for these services before you are charged them. The App will only work on compatible Devices and operating systems and certain functions are only available if your Device is connected to the Internet. Some features may also be only available with certain operating systems.
You agree that we have the right to monitor and review eventually the use of the App and Services, and to use “cookies”, “log files” and “navigation data” in accordance with the provisions in our Full Privacy Notice.
We may provide support to solve problems regarding the use of the App and any of the Services including the use of or the disabling of “cookies”at the following link: www.wu.com and through the Help section within the App Menu.
You understand and agree that the App and its contents and Services are provided on an “as is” and “as available” basis and, except as expressly provided for under applicable law, we expressly disclaim all representations or warranties or conditions of any kind or nature, either expressed or implied, and whether arising by law or otherwise in accordance with law, in the course of the deal or commercial use, including without limitation, any implied warranty or condition, any condition or warranty of merchantability, title or violation of third party rights and any condition or warranty of fitness for a particular purpose.
We may provide links on the App to other Services or other web-based resources, including those operated by third parties. These links are provided for your convenience and are not responsible for the availability of web sites or resources operated by third parties. We do not endorse or accept responsibility for the content of such web sites or external resources. Access and visualization of web sites or third party resources are made at your own risk.
Except as provided for in applicable laws, Western Union and its affiliates, and each of their respective directors, officers, employees, consultants and agents shall not be liable for any direct, indirect, incidental, special or consequential damages or any loss resulting from the use or misuse of, or inability to use the App or Services, or any loss or transmission of any data or confidential or sensitive information.
You agree to defend, indemnify and hold Western Union and its affiliates harmless from and against any claims, actions, demands, losses, liabilities, damages, costs and expenses incurred due to failure to comply on your part with these Terms of Use.
For information or questions concerning the app please contact us at:
018007198911 or at the following address:
Avenida Paseo de la Reforma 505 piso 17 Col. Cuauhtémoc
Delegación Cuauhtémoc
Mexico City CP 06500
©2017 Western Union Holdings, Inc. All Rights Reserved.
Agreement for the Provision of Services to send money from Western Union, entered into by and between Servicio Integral de Envíos, S.A. de C.V. , hereinafter called “SIE” and on the other the Customer, hereinafter called “The Sender” (collectively referred to as the“Parties”) observing and complying the following statements, definitions and clauses.
STATEMENTS
I. Servicio Integral de Envíos, S.A. de C.V. (SIE), is a company duly incorporated under the laws of the United Mexican States (“Mexico”), in terms of deed number 63,678, issued on September 17, 2003 before Mr. F. Javier Gutiérrez Silva, Notary Public number 147 of Mexico City, (formerly Federal District), which first Certified Copy was recorded in the Public Registry ofCommerce of the Federal District under commercial folio number 315229. With Tax Identification Number SIE 030917C22
II. The address of Servicio Integral de Envíos, S.A. de C.V., it is Avenida Paseo de la Reforma number 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, México City, telephone 018007198911.
III. Sender declares to be a natural person with permanent or temporary residence in Mexico who declares to know the characteristics of Western Union Money Transfer service, and agrees to be bound by the terms listed below in the following clauses.
IV. Sender declares under oath that it acts on its behalf and on its own and that the origin of the resources being sent are of lawful origin.
V. Sender declares that it has sufficient funds in their bank account to order the Western Union Money Transfer Service, since otherwise the transaction will not be conducted.
FIRST. - DEFINITIONS.
SIE.-Servicio Integral de Envíos, S. de R.L. de C.V. is the company authorized to operate the Western Union Money Transfer Service from Mexico abroad.
Sender.- An Individual with permanent or temporary residence in Mexico hiring Western Union Money Transfer Services to send money through the App to a Beneficiary located abroad.
Recipient.- An Individual identified and defined by the Sender when hiring Western Union Money Transfer Services, to whom money will be sent from Mexico.
AuthorizedAgent.- Company abroad, authorized by SIE for payment of the Wester Union Transfer to the Recipient abroad.
SIE and the Authorized Agent acknowledge that the Money Transfer Service is owned by Western Union Financial Services, Inc., (Western Union), and SIE is authorized to use the same and contract with the Authorized Agent for it to work with this character in the provision of Western Union Money Transfer services, under the terms listed below.
The Authorized Agent has no legal impediment in accordance with its object, or some other type, to be bound by the terms of this contract, and agrees to pay Money Transfer Services on behalf of SIE, subject to the provisions in the following clauses.
Mexican Bank. - Financial Institution in Mexico where the Sender has a bank account and/or the bank credit card number belonging, who shall be responsible for releasing the funds ordered by the Sender to be transferred by SIE to the Authorized Agent for payment to the recipient abroad.
Sender´s Bank Account.- The account number of the Sender in a bank in M, which has sufficient funds for the transfer ordered, from which the money will be transferred to the Recipient bank account.
Receipients´s Bank Account.- The account number of the Recipient in a bank abroad, where the money ordered by the Sender in Mexico will be transferred.
Bank credit card number.- This is the number that electronically associate to the remitter's account number in a bank in Mexico. The bank credit card with available and current credit can be used to order the Western Union Money Transfer Service in Mexico.
Authorized Agent Office.- Place where the Recipient abroad may collect the transfer ordered by the Sender in Mexico, if the money transfer is not made to the recipient’s bank account abroad.
Western Union Money Transfer Service.- The money transfer service the Sender contracts with SIE through the APP to send money to a bank account of the Recipient in the Country of Destination specified by the Sender.
This definition also considers the service of money transfers paid to the Recipients in the offices of Authorized Agents abroad, when so ordered by the Senders from Mexico.
Country of Destination.- It is the country specified by the Sender when hiring the Western Union Money Transfer Service, and where the bank account of the Recipient and the Recipient who will receive the money are located.
Transfer Amount.- The amount of money in the currency indicated by the Sender to be transferred to the Recipient who is in the Country of Destination.
MTCN Transfer Key. Confidential key generated by SIE at the time the Western Union Money Transfer Service was contracted. This shall be known by the Sender and the Recipient only.
Transfers to countries where payments are offered in different currencies.-When money is sent, the currency in which the payment will be made has to be chosen. The transfer fee and the money Western Union Financial Services, Inc., its subsidiaries or affiliates, including SIE charges when funds are converted to the foreign currency, may vary, depending on the currency in which the payment is made, according to instructions. Some agents authorized by Western Union Financial Services, Inc. in the Country of Destination offer to the Recipients the option of receiving their funds in a currency different from that specified by the Sender. In such cases, the Sender recognizes that the amount originally sent may vary by virtue of the difference in the exchange rate to the currency the Recipient chose.
Money reception in countries where payments are offered in different currencies.-In some countries, the Sender may choose to receive money in a currency different from that chosen by the Sender. In such cases, the exchange rate to a foreign currency that SIE, its subsidiaries or affiliates (or authorized agents by Western Union Financial Services, Inc. in the Country of Destination) applied to the transaction may differ from that applied to a transaction paid in the currency chosen by the Sender.
APP.- It is the Western Union Mobile App AIR the Sender has to download on their mobile device and/or tablet prior to obtaining the Western Union Money Transfer Service and it will be through the APP that the Sender will provide all the information from their bank account and that of the Recipient required by SIE to generate the transaction.
If the Recipient require to consult the transaction that has been sent to them, they must also download the APP on their mobile device and/ or tablet and ask the Sender the corresponding MTCN number.
Home visit.- This is the visit made by the people authorized by SIE, with the purpose of proceeding to the validation of all the information and documentation related to the Money Transfer Service of Western Union.
SECOND. - PROVISION OF MONEY TRANSFER SERVICES.
The Sender can send money using the Western Union Money Transfer Service from Mexico, for its delivery outside of Mexican territory to the Recipient given through the APP either through transfer to a bank account number abroad ororder the Recipient to appear directly in the offices of Authorized Agents to collect the money.
We inform you that in case you use your bank credit card number to order the Western Union Money Transfer Service, there is a possibility that the bank in Mexico to which your account number belongs, charge a commission for the withdrawal of money made. For more information about the amount to be paid of the possible commissions, please consult your bank in Mexico.
If you will request the cancellation of the remittance of money (which has not been paid to your Recipient in the country of destination), SIE will not refund the total commission charged by your bank in Mexico for the withdrawal of the money of the credit card.
THIRD - HOME VISIT.
The Sender when ordering the Western Union Money Transfer Service, accepts to receive at his home the visit of a person duly authorized by SIE, who will be fully identified, with the purpose of proceeding to the validation of all the information and documentation related to The Western Union Money Transfer Service requested, which in the future will allow him to continue requesting Western Union Money Transfer Services through the APP.
In case the documentation provided to the person duly authorized by SIE expires, it will be necessary SIE program with the Sender a new Home Visit in order to update the documentation.
Carrying out the Home Visit will allow SIE to conclude with the provision of the Money Transfer Service.
In case of not accepting that the Home Visit is practiced, SIE will not be able to conclude with the provision of the Money Transfer Service.
FOURTH. - TYPES OF SERVICE.
There are two modalities of Western Union Money Transfer Service at the Sender’s request: “Money in Minutes” and “Overnight Service”.
“Money in Minutes” : Remittances under this modality are usually available to the Recipient usually on the same day, subject to hours of operation of transfers in foreign banks, banks authorized by Western Union Financial Services, Inc. in the Country of Destination making the delivery; time differences by time zone, including those conditions that are beyond the control of SIE, Western Union Financial Services, Inc. or their authorized agents in the Country of Destination, such as bad weather or telecommunications failures and situations not attributable to SIE. In specific cases, in some Countries of Destination delays and some other restrictions or conditions apply, and the availability of the Money Order shall be subject to compliance with legal or regulatory provisions for the prevention of crimes. This will be notified to the Sender, regardless of whether they can call the number listed at the bottom of this form for more information on possible conditions, restrictions or special requirements in the Country of Destination.
There is also the option for the Sender, that under this same type, the Recipient directly goes to the offices of Authorized Agents to collect the Money in Minutes transfer. This service will depend on the schedules of the offices of Authorized Agents.
“Overnight Service” :Remittances are usually available on the Recipient's bank account the next business day from the date on which the service was contracted or in any of the offices of Authorized Agents.
FIFTH. - MONITORING OF A MONEY TRANSFER.
The Sender and Recipient through the APP can track the transfer and obtain notifications on confirmation of the transfer to the Recipient, for this they must enter the transfer number (MTCN) and follow the instructions.
SIXTH. - DELIVERY.
Remittances are transferred to the Recipient in the Country of Destination, either to their bank account or offices of Authorized Agents. All transfers are subject to the availability of service schedules and conditions that apply to banks or overseas offices of Authorized Agents in Country of Destination were performed. In some countries, delivery of Remittances may be subject to local taxes and/or administrative fees. The Sender will be informed of this, regardless of whether they can call the number listed at the bottom of this form for more information.
SEVENTH. - RECIPIENT IDENTIFICATION.
In the delivery of Remittances through a transfer to the Recipient’s bank account abroad or through the delivery request at the offices of Authorized Agents, Western Union Financial Services, Inc., its subsidiaries or affiliates (and authorized agents in the Country of Destination), may request the Recipients to present an identification or additional information. This is a legal requirement for all Remittances processed by SIE and it may delay the process of release of funds without liability to SIE, Western Union Financial Services, Inc., its subsidiaries or affiliates.
EIGHTH. - CURRENCY EXCHANGE.
Remittances are normally transferred in the currency of the Country of Destination (in some countries transfers can be made in dollars of the United States or other alternate currency). Depending on the availability in the country of destination, the Sender can select the currency of the Remittance to the Recipient. In addition to the transfer fees (commission) set for the transaction, an exchange rate will be applied as defined by Western Union Financial Services, Inc.
The currency and transfer fees established for the transaction will appear on the Western Union Money Transfer Service receipt which will be generated when the Sender makes the transaction.
There are certain countries which, due to their laws, require that the amount of money the Sender is sending be converted at the time when the transfer is made to the Recipient's bank account abroad or in the moment when the Recipient attend to the Authorized Agent to collect the remittance. If the Sender sends to any of these countries, the exchange rate listed on the transfer receipt, is only an estimate, since the real exchange rate will be determined at the time the transfer is secured on the Recipient’s bank account. This will be notified to the Sender, regardless of whether they can call the number listed at the bottom of this form for more information.
NINTH. - SERVICE FEE.
Service fees applicable to Money Transfer Services through the APP are paid by the Sender in Mexico at the time the Transfer is contracted. The fee charged by the Money Transfer Service is available to the Sender on the following link www.wu.com.
If the Sender chooses not to make the transaction through the App, you can go personally to SIE Authorized Agents in Mexico and pay the appropriate fee, which will be available on the following link www.wu.com and at the offices of Authorized Agents.
TENTH. - REIMBURSEMENTS.
In the event that for reasons attributable to the Recipient and/or Sender, the Recipient does not collect the money in the country of destination at the offices of Authorized Agents within 45 days from the date the remittance was made, SIE will reimburse the Sender the principal amount of the Western Union Money Transfer Service, upon written request by the Sender. For these cases SIE will not reimburse the Sender the fee charged by Western Union Money Transfer Service.
SIE will reimburse the fee charged for the Western Union Money Transfer Service, and a conventional penalty of 2% on the total fee charged for the transaction from Mexico, upon written request of the Sender, if the Remittance is not available to the Recipient within the time specified for the service chosen subject to the business hours of the agencies authorized by Western Union Financial Services, Inc. in the Country of Destination, and in other circumstances, including those that are beyond the control of SIE or their authorized Agents, such as inclement weather or a telecommunications failure. Only in those cases where the law applicable in the Country of Destination allows, SIE may deduct administrative charges arising from Money Orders not collected within 45 days.
In the case of transfers to the recipient's bank account abroad, it will not be possible for the Sender to order its cancellation and therefore to obtain the money reimbursement.
ELEVENTH. - WARRANTIES.
SIE does not guarantee the delivery or suitability of any goods or services delivered or provided by a third party to the Sender and/or Recipient and which are intended to be done or effected through a Western Union Money Transfer Service.
The Sender is advised that the Western Union Money Transfer Service shall not be used as a means of payment in the purchase of goods, products or services.The Sender accepts the exchange rate used by Western Union Financial Services, Inc. (or its agents) for the delivery of the remittance to the Recipient, including the changes of rate made from time to time.
The Sender declares that the name of the Recipient and the number of the bank account abroad provided for the transfer is complete and correct.The Sender is advised that in case the Recipient provides incorrect data and the transaction is generated and deposited in an incorrect bank account, SIE will not be liable for the reimbursement of the money.
The Sender is advised not to send money to people they do not know.
Both parties engage not to disclose to any third party other than the Recipient and for no reason whatsoever, the MTCN Transfer Key, the Country of Destination, the total amount of the transfer, the Sender's name, the data related to bank accounts, since all such information is strictly confidential.
If the Sender and/or the Recipient partially or in its entirety reveal the information referred to in the foregoing paragraph, SIE and Western Union Financial Services, Inc. in the Country of Destination, do not assume any liability to Sender if money is delivered to a third party that proves to be the Recipient in the Country of Destination.
SIE guarantees the delivery of the money transfer in the country of destination, as long as the Sender and Recipient meet all conditions of delivery and payment set out in this contract.If SIE, Western Union Financial Services Inc. or its Authorized Agents do not comply with the terms and conditions in this contract, SIE must reimburse the principal amount of the money transfer and the fee charged for the transfer to the Sender. In no case SIE, Western Union Financial Services, Inc. or the Banks will be liable for indirect, special, incidental or consequential damages. The foregoing limitation of liability shall not apply in the case of damage arising from any act of gross negligence or willful misconduct in jurisdictions where such limitation of liability is zero.
There are laws that prohibit SIE, or its Authorized Agents to provide the Money Transfer Service to certain individuals and/or certain countries, for reasons that affect or may affect the safety or tranquility of a country, the bank, customers and/or society in general. To accomplish this, SIE reserves the right to compare all Money Transfers against the lists of countries or individuals provided by the governments of the countries and territories in which Western Union Financial Services, Inc. operates, including the US Treasury Department's Office of Foreign Affairs Assets Control (OFAC)) and the European Union. If a potential risk is detected or identified, SIE will have the legal obligation to investigate the Remittance to determine whether any individuals or countries involved in it appear in the corresponding list.
Also, Western Union Financial Services, Inc. and/or SIE prohibit their services be used to send funds from illicit activities, or that the identity of third persons is hidden by sending resources owned by third parties through the Sender, or that others receive their resources through a Recipient. The Sender declares that he knows these policies of use and specifies that the funds are legitimate and acts on his own, taking responsibility in case of false representations.Western Union Financial Services, Inc. and/or SIE, and Authorized Agents may refuse to accept, process or deliver all Remittance that violate any applicable law or the terms and conditions of this contract.
TWELFTH. - PRIVACY NOTICE.
In compliance with the Federal Law on Protection of Personal Data in Possession of Individuals and its Regulations (the “Law”), Servicio Integral de Envíos, S.A. de C.V. (hereinafter the “Responsible Party”), located on Av. Paseo de la Reforma No. 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, Mexico City, reports that it collects personal information through one of its Managers that are listed below, REPARTOS RAPIDOS, S.A. DE C.V., BODESA SAPI DE C.V., CENTAL DETALLISTA S.A. DE C.V., INCORPORATED EXPRESS, S.A. DE C.V., WE BELIEVE YOU, S.A. DE C.V. SFP, for the provision of money transfers, and for the following purposes that are not necessary for the existence, maintenance and compliance of the legal relationship between the Responsible Party and You: for promotional purposes, awards programs, know your marketing preferences (“Marketing”) and evaluation of the Responsible Party’s quality of service. If you do not agree that your Personal Data be used for purposes other than those which are necessary for the legal relationship between any of the Responsible Party and You, please report in written form to the Responsible Party Department of Personal Data on Paseo de la Reforma No. 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, Mexico City or email privacymx@westernunion.com. You may review the Full Privacy Notice of the Responsible Party at www.wu.com, request it via email to privacymx@westernunion.com or by writing directly to the Responsible Party at the address given above.
THIRTEENTH. - JURISDICTION AND VENUE.
For the purposes of interpretation or enforcement of this Contract, the parties agree to apply the Mexican law and to be bound to the jurisdiction of the competent courts under federal jurisdiction, renouncing the jurisdiction that may apply on the occasion of their present or future domicile. The Federal Consumer Agency shall have jurisdiction over any administrative dispute arising from the provision of the Money Order service under this Contract in accordance with the applicable provisions of the Federal Consumer Protection Law.
FOURTEENTH. - CLARIFICATIONS PROCEDURE.
To request information, clarify any doubts about any of the terms contained in this document, the Western Union Money Transfer Service contracted and/or to obtain a copy of the Full Notice of Privacy of the Responsible Party, please call the customer service numbers listed below: Service Number: 018007198911 or send an email with your request to ServicioaclientesMexico@westernunion.com.
The Western Union Money Transfer Service from Mexico is offered in Mexico by Servicio Integral de Envíos, S.A. de C.V. Money Transmitter 20364, November 4, 2011 TO CONTACT CUSTOMER SERVICE CALL 018007198911
GDE
Terms and Conditions of Western Union Money Transfer Service for payment in the United Mexican States.
STATEMENTS
I. Grupo Dinámico Empresarial, S.A. de C.V. (GDE), is a company duly incorporated under the laws of the United Mexican States (“Mexico”), in terms of deed number 37,082, issued on Thursday, September 30, 1993 before Mr. F. Javier Gutiérrez Silva, Notary Public number 147 of Mexico City, (formerly Federal District), which first Certified Copy was recorded in the Public Registry of Commerce of the Federal District under commercial folio number 188263. With Tax Identification Number GDE 930930H15
II. The address of Grupo Dinámico Empresarial, S.A. de C.V., it is Avenida Paseo de la Reforma number 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, México City, telephone 018007198911.
III. Recipient declares to be a natural person with permanent or temporary residence in Mexico who declares to know the characteristics of Western Union Money Transfer Service, and agrees to be bound by the Terms and Conditions listed below in the following clauses.
IV. The Recipient declares that there is no contractual relationship with Grupo Dinámico Empresarial, S.A. de C.V., Western Union Financial Services, Inc., its subsidiaries or affiliates.
IV. Recipient declares under oath that it acts on its behalf and on its own and that the origin of the resources being received are of lawful origin.
FIRST.- DEFINITIONS.
GDE.- Grupo Dinámico Empresarial, S.A. de C.V. is the company authorized to operate the Western Union Money Transfer Service for payment in Mexico.
Sender abroad.- An Individual with permanent or temporary residence in Mexico hiring Western Union Money Transfer services to send money through the App to a Recipient located in Mexico or instructs the Recipient to attend with an Authorized Agent to collect the money.
Recipient.- An Individual identified and defined by the Sender Abroad when hiring Western Union Money Transfer Services, to whom money will be sent or paid from Mexico.
Authorized Agent.- Company authorized by GDE to provide Western Union Money Transfer Services in Mexico.Makes the Western Union Money Transfer payment from abroad.
GDE and the Authorized Agent acknowledge that the Money Transfer Service is owned by Western Union Financial Services, Inc., (Western Union), and GDE is authorized to use the same and contract with the Agent for it to work with this character in the provision of Western Union Money Transfer Services, under the terms listed below.
The Agent has no legal impediment in accordance with its object, or some other type, to be bound by the terms of this contract, and agrees to pay Money Transfer Services on behalf of GDE, subject to the provisions in the following clauses.
Mexican Bank.- Financial institution in Mexico in which the Recipient has its bank account.
Foreign bank.- Financial Institution in which the Sender abroad has its bank account from which the amount ordered to the bank account of the Recipient in Mexico will be transfered.
Sender’s Bank Account Abroad.- The account number of the Sender in a bank in the country of origin, which has sufficient funds for the transfer ordered, from which the money will be transferred to the Recipient bank account in Mexico.
Receipients’s Bank Account.- The account number of the Recipient in a Bank in Mexico, where the money ordered by the Sender Abroad will be deposited.
Authorized Agent Office.- Place where the Recipients in Mexico may collect the transfers ordered by the Sender Abroad, if the money transfer is not made to the recipient’s bank account in Mexico.
Western Union Money Transfer Service.- The money transfer service the Sender Abroad contracts through the APP to send money to a bank account of the Recipient in Mexico.
This definition also considers the service of money transfers paid to the Recipients in the offices of Authorized Agents in Mexico, when so ordered by the Senders abroad.
Country of Destination (Mexico).- It is the country specified by the Sender when hiring the Western Union Money Transfer Service, and where the bank account is located of the Recipient who will receive the money.
Country of Destination.- It is the country specified in the Western Union Money Transfer Service, and where the bank account of the Recipient abroad is located.
Transfer Amount.- The amount of money in the currency indicated by the Sender to be transferred from the Sender’s bank account to the Recipient who is in Mexico (Country of Destination).
MTCN Transfer Key.- Confidential key generated by the Money Transmitter Abroad at the time the Western Union Money Transfer Service was contracted, this shall be known by the Sender Abroad and Mexican Recipient only.
Money reception in countries where payments are offered indifferent currencies.-In some countries, the Sender may choose to receive money in a currency different from that chosen by the Sender. In such cases, the exchange rate to a foreign currency that SIE, its subsidiaries or affiliates (or authorized agents by Western Union Financial Services, Inc. in the Country of Destination) applied to the transaction may differ from that applied to a transaction paid in the currency chosen by the Sender.
APP.- It is the Western Union Mobile App AIR the Recipient has to download to their mobile device and/or tablet to track the status of the Western Union Money Transfer Service generated in the country of origin.
SECOND.- MONITORING OF A MONEY TRANSFER.
The Sender Abroad and the Recipient in Mexico can track through the APP Western Union Money Transfers and receive notifications about the confirmation of the transfer to the bank account of the Recipient in Mexico or they can visit any of the offices of Authorized Agents, with their transfer number (MTCN) and follow the corresponding instructions.
THIRD.- DELIVERY.
Remittances are transferred to the bank account number of the Recipient in Mexico.All transfers are subject to the availability of office hours and conditions that apply to banks in Mexico.
FOURTH.- RECIPIENT IDENTIFICATION.
In the delivery of Remittances, Western Union Financial Services, Inc., its subsidiaries or affiliates (and authorized agents in the country of destination) may request Recipients in Mexico to show an identification or additional information. This is a legal requirement for all Remittances processed by GDE and it may delay the process of release of funds without liability to GDE, Western Union Financial Services, Inc., its subsidiaries or affiliates.
FIFTH.-CURRENCY EXCHANGE.
Remittances are usually transferred into pesos of the United Mexican States, it is the Sender abroad who can select the currency in which they must transfer the money to the Recipient in Mexico. This will depend on the type of bank account in question.
SIXTH.-- SERVICE FEE.
Service fees applicable to Western Union Money Transfer Services arepaid by the Sender in the country of origin.
SEVENTH.- REFUND.
If practicable, any reimbursement must be requested by the Sender Abroad, in the place where the Western Union Money Transfer Service was contracted. Under no circumstances GDE will make refunds of money to the Sender Abroad or the Recipient in Mexico.
EIGHTH.- WARRANTIES.
Both parties engage not to disclose to any third party the MTCN Transfer Key, the Country of Origin, the total amount of the transfer, the Sender's name, the information related to bank accounts, since all such information is strictly confidential.
In case that the Sender and/or the Recipient disclose in the whole or partially the information aforementioned, GDE, the Western Union Financial Services, Inc. authorized Banks in the country of origin and in the country of destination do not take any responsibility before the Sender Abroad and the Recipient in Mexico, whether the money is delivered to a third party acting as the Recipient in the country of destination.
GDE guarantees the delivery of the money transfer in the country of destination, as long as the Sender Abroad and Recipient in Mexico accomplish all conditions of delivery and payment set out in these terms and conditions.
NINTH.- NOTICE OF PRIVACY.
In compliance with the Federal Law on Protection of Personal Data in Possession of Individuals and its Regulations (the “Law”), Grupo Dinámico Empresarial, S.A. de C.V. (hereinafter the “Responsible Party”), located on Av. Paseo de la Reforma No. 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, Mexico City, reports that it collects personal information through one of its Managers that are listed below, BODESA SAPI DE C.V., CADENA COMERCIAL OXXO S.A. DE C.V., CENTRAL DETALLISTA S.A. DE C.V., EMPEÑOS DEL SUR S.A. DE C.V., INCORPORATED EXPRESS S.A. DE C.V., TE CREEMOS S.A. DE C.V., TIENDAS CHEDRAUI S.A. DE C.V., TUUXT TAAKIN S.A. DE C.V., for the provision of money transfers, and for the following purposes that are not necessary for the existence, maintenance and compliance of the legal relationship between the Responsible Party and You: for promotional purposes, awards programs, know your marketing preferences (“Marketing”) and evaluation of the Responsible Party’s quality of service. If you do not agree that your personal data be used for purposes other than those which are necessary for the legal relationship between the Responsible Party and You, please report in written form to the Responsible Party Department of Personal Data on Paseo de la Reforma No. 505, 17th floor, Col. Cuauhtémoc, C.P. 06500, Mexico City or email privacymx@westernunion.com. You may review the Full Privacy Notice of the Responsible Party at www.wU.com, request it via email to privacymx@westernunion.com or by writing directly to the Responsible Party at the address given above.
TENTH. - CLARIFICATIONS PROCEDURE.To request information, clarify any doubts about any of the terms contained in this document, the Western Union Money Transfer Service contracted and/or to obtain a copy of the Full Notice of Privacy of the Responsible Party, please call the customer service numbers listed below: Service Number: 018007198911 or send an email with your request to ServicioaclientesMexico@westernunion.com.
The Western Union Money Transfer Service for payment in Mexico is offered in Mexico by Grupo Dinámico Empresarial, S.A. de C.V. Money Transmitter 20362, November 4, 2011 TO CONTACT CUSTOMER SERVICE CALL 018007198911