Frequently Asked Questions
We will need to verify your identity when you send more than 1000 CHF per transfer.
Once your profile is verified, you will be able to send up to 5500 CHF per transfer.
You can verify your identity through the following methods:
Do we need more information from you?
In case additional information is required we will request you to upload the corresponding documentation to the system or send it to us (as PDFs or JPGs) at firstname.lastname@example.org:
Save time by making sure your documents are clear and easy to read before sending them.
Your copy must include the front and the back of your ID document.
Your photo ID document must be valid and complete.
The Information must match your Western Union profile.
Signature on ID document or signature page must be visible (if applicable).
Using a credit or debit card:
If requested, upload an image of your credit or debit card. Make sure the image contains:
Using bank-funded transfer:
If requested, send us the required document (as PDFs or JPGs) to our email@example.com email address and make sure that it would display the details below:
After your identity is verified, you will receive a confirmation email.
If you need to send money now, please visit a nearby Western Union agent location.
If you are sending money from an agent location or need assistance processing your transfer, please bring any one of the following photo IDs with you: