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Frequently asked questions

Send money in person

Send money to a bank account

Send money to mobile phone

 

Send money in person

Who uses Western Union money transfer services?

What are Western Union Agent locations?

Which transfer service is offered at Western Union agent locations?

How do I send money from an agent location?

What do I need to send money from an agent location?

What are acceptable ID documents for picking up money?

How much money can I send from an agent location?

How are money transfers paid out to receivers?

How can I find out if my money transfer has been paid?

How can I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

When are Western Union services available?

How do I find a Western Union agent location?

 

Who uses Western Union money transfer services?

Anyone who needs to send or receive money quickly uses Western Union. These include people supporting friends or relatives abroad, travellers and business people who need to make fast, international remittances.

 

What are Western Union Agent locations?

Western Union® Agent locations are independent businesses that provide Western Union Money Transfer services to customers as Western Union Delegates or Agent Representatives.

 

Which transfer service is offered at Western Union agent locations?

You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.
In Canada, some locations may allow customers to fund (pay for) to send a transaction via Credit Cards or Debit Cards. Credit Card issuer cash advance fee and associated interest charges may apply.

 

How do I send money from an agent location?

You'll need to complete a "To Send Money" form and pay the agent the amount you want to send, plus fees, in cash.

To pick up the money, the intended receiver will complete a"To Receive Money" form at any Western Union agent location and provide proper identification including the Money Transfer Control Number (MTCN) assigned to the transaction, which is mandatory for paying a Western Union Money Transfer. The agent then pays the transfer amount to the receiver.

 

What do I need to send money from an agent location?

Sending money with Western Union from an agent location doesn't require credit cards, debit cards or bank accounts. But you will need to show a valid ID.

 

What are acceptable ID documents for picking up money?

Depending on the country and the agent, where the receiver picks up the money, the acceptable IDs will vary. In general passports and national IDs are acceptable. A driver’s license might not be valid.

In some cases the receiver might also need to verify their current address, for example with a utility bill

 

How much money can I send from an agent location?

You can generally send any amount. However, for certain amounts and transfers, you may be subject to additional security and asked to provide additional information or documentation.

 

How are money transfers paid out to receivers?

Generally, we will pay cash to your receiver. But, in some cases, payment may be made by cheque or a combination of cash and cheque.

Other restrictions may apply. See Terms and Conditions for details.

 

How can I find out if my money transfer has been paid?

Any time after the money has been sent, you can check your transfer status online. All you need is your name, the tracking number (MTCN) printed on your receipt, the receiver’s country and the amount.

 

How can I find out if a money transfer is available for pickup?

You can check your transfer status online. All you need is the sender's name, the tracking number (MTCN) printed on the sender's receipt, the receiver’s country and the amount.

 

How do I pick up a money transfer?

You can pick up your money at any agent location. You'll need to complete a "To Receive Money" form with the following information:

  • MTCN
  • Sender's Name
  • Receiver's Name
  • Expected Amount
  • MT Originating City and Country
  • MT Destination City and Country

Acceptable ID documents are also required.

Some restrictions may apply.

 

When are Western Union services available?

Each Western Union agent location determines its own hours of operation. Some have extended hours and some even stay open 24 hours.

Find a nearby agent location.

 

How do I find a Western Union agent location?

Find a nearby agent location online or look for Western Union in your local telephone directory.