• Receiver
  • Payment
  • Review
  • Receipt

Customer support and Frequently Asked Questions
Western Union BR

Track a transfer


 

1. How can I know the status of my money transfer?

You can check the status of your money transfer at any time by selecting “Track transfer” on the Western Union website. The only thing you need is the sender’s name and the tracking number (MTCN).

2. How can I find out if my money transfer was picked up?

You can check the status of your money transfer at any time by selecting “Track transfer” on the Western Union website. The only thing you need is the sender’s name and the tracking number (MTCN).

3. How do I know if I can pick up the money?

You can check the status of your money transfer at any time by selecting “Track transfer” on the Western Union website. The only thing you need is the sender’s name and the tracking number (MTCN).

4. Why does the status of my money transfer say pending?

If less than 30 to 40 minutes have passed since the transfer was completed, it is possible that it has not yet been processed. Wait for a few minutes and then re-check the status.

Sometimes we need to confirm the sender’s identity before processing a money transfer. If this is the case, we will send an online receipt to the sender, as well as an e-mail requesting that they call us. Once we have confirmed the sender’s information, the transfer will go through and the receiver can pick up the money.

5. What does it mean when the status says available or reimbursed?

When the status says available, the transfer can be picked up by the receiver at any time.

If the status says reimbursed, the transfer was reimbursed to the sender and can be picked up.