Today we informed our customers they have limited time to send money to their loved ones from the U.S. to Cuba, due to a new U.S. Government rule that will take effect on November 26, 2020.
We have been working around the clock to explore every possible option to keep our services open between the U.S. and Cuba as we recognize this is a vital channel for our customers. The U.S. Government published the new rule on October 27, 2020, and provided 30 days for technical implementation of the new restrictions. Unfortunately, we have not found a solution in the limited timeframe.
For more than 20 years, Western Union has been moving money to Cuba on behalf of our customers. to family and loved ones to pay for food, rent, and other expenses including micro-businesses. We sincerely regret this situation and its impact on our customers.
Our customers have our commitment that we will continue to explore every possible option to find a solution. If there are any developments, we will inform our customers immediately.
The critical deadlines for money transfers to be collected from more than 400 Agent locations in Cuba are outlined below. These deadlines will enable us to pay out transfers in Cuba before the rule takes effect on November 26, 2020.
- November 22, 2020, at 11:00 PM U.S. EST: The final opportunity to send money from the U.S. to Cuba.
- November 23, 2020, at 6:00 PM Cuba Time: The deadline to pick up money at Western Union retail agent locations in Cuba.
- We are encouraging receivers to pick up at Western Union retail agent locations in Cuba immediately.
- Refunds: For transactions that are not picked up in Cuba by the November 23 deadline, customers will be refunded in full through their original payment method.
Additional information is available here
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