Sending money to Cuba from the United States

Americas By Margaret Fogarty November 13, 2020

This Q&A provides the most up-to-date information about money transfer services between the U.S. and Cuba and will be updated regularly to reflect any change to services.

1. NEW RULE & DEADLINE

The U.S. Government recently changed the regulations for sending money to Cuba. When moving your money, we are obligated to comply with all government regulations. The new rule, which was published on October 27, 2020, provided 30 days to implement the new restrictions. We have been working around the clock to explore every possible option to keep our services open between the U.S. and Cuba as we recognize this is a vital channel for our customers. Unfortunately, we have not been able to find a solution in this limited timeframe.

  • November 22, 2020 at 11:00PM U.S. EST: The last opportunity to send money from the U.S. to Cuba via WU.com, the WU mobile app, and local WU locations.*
  • November 23, 2020, at 6:00 PM Cuba Time: The deadline to pick up money at Western Union retail locations in Cuba. Please encourage your family members to pick up at Western Union retail agent locations in Cuba immediately.
  • REFUNDS: If your money transfer transaction to Cuba is not picked up by your receiver you can request a refund at any time. You will be refunded in full through your original payment method.

These deadlines will enable us to pay out transfers to your receivers in Cuba before the U.S. Government rule takes effect on November 26, 2020.

*Find your local Western Union store hours on the Western Union retail agent locator. 

  • November 22, 2020 at 11:00PM U.S. EST: The last opportunity to send money from the U.S. to Cuba via WU.com, the WU mobile app, and local WU locations.*
  • November 23, 2020, at 6:00 PM Cuba Time: The deadline to pick up money at Western Union retail locations in Cuba. Please encourage your family members to pick up at Western Union retail agent locations in Cuba immediately.
  • REFUNDS: If your money transfer transaction to Cuba is not picked up by your receiver you can request a refund at any time. You will be refunded in full through your original payment method.

These deadlines will enable us to pay out transfers to your receivers in Cuba before the U.S. Government rule takes effect on November 26, 2020.

*Find your local Western Union store hours on the Western Union retail agent locator. 

We have been working around the clock to explore every possible option to keep our services open between the U.S. and Cuba as we recognize this is a vital channel for our customers. The new rule, which was published on October 27, 2020, provided 30 days to implement the new restrictions. Unfortunately, we have not been able to find a solution in this limited timeframe.

At this stage, we have no indication when this situation might be resolved. Please be assured that if there are any developments, we will inform you immediately.

Western Union has been operating in Cuba since 1999.

REFUNDING UNCLAIMED TRANSACTIONS TO CUBA

If your money transfer transaction to Cuba is not picked up by your receiver you can request a refund at any time. You will be refunded in full through your original payment method.

  • If you used a Western Union or Vigo retail agent location in the U.S. to pay for your transaction, you can use your original MTCN and identification to pick up your refund at any Western Union location within the State of the U.S. from which you sent your money transfer.
  • If you used WU.com or the Western Union mobile app to pay for your money transfer, your credit or debit card account will be refunded automatically. Transactions will be processed within 5-7 business days.

If you have misplaced your MTCN number and require a refund, please call 1-800-325-6000 or visit WU Help