How to Send and Receive Money with Western Union


When you need to share your love or receive a much-needed gift, there is nothing better than Western Union. Our company has been doing this for 144 years and we’re still going strong! We know how important it is when you need to send money, and with Western Union you can send money to over 200 countries and territories.

Never used Western Union before? Not to worry, as we are here to show you the ins and outs of our money transfer service. From how to send or receive, take a look at how you can use Western Union to share your love with family and friends all over the globe!

How To Send

We know that you have money that you need to send, which is why we make it possible to do so 24/7 on! There are many different ways you can send money with Western Union: online, in-person, by phone or on our mobile app.

Online: Send money from the comfort of your own home with or the mobile ap. After you register for a free account or log-in to your profile, you can use a wide variety of services to complete your transactions. You can pay with your bank account or a credit2 or debit card that allows you to send money to another bank account, an agent location or even a mobile phone. We’ll send you a confirmation e-mail or a tracking number, so you can make sure your money is getting where it needs to go.


By phone: Not home? No problem! Just pick up your phone and dial our toll-free number. Our Western Union representatives will be there to walk you through the rest. All you’ll need is a credit2 or debit card, and we’ll get you started on sending your money to over 200 countries and territories worldwide!

In-Person: Why not do things the old-fashioned way and walk into one of our more than 500,000 agent locations worldwide? While you’re still able to send money in minutes1, or money to a mobile phone or bank account, you can also use next-day1 service. This feature allows money to be picked up in cash or by prepaid card at participating agent locations.

How To Receive

Whether you’re receiving the money for yourself or helping a family member, here’s how you can receive the gift that another loved one shared. Before anything else, ask your sender which delivery method they used. If they sent cash, visit an agent location, but bring two things with you: a government-issued ID and the tracking number (called a MTCN or Money Transfer Control Number) from the sender. If they loaded the money onto a prepaid card, call the number on the back of the prepaid card or log in to your account to see what funds are available.


You can also receive the money in your bank account or as a mobile wallet deposit, however these options are not always available. Ask a Western Union representative or check out our website to find out if these options will work for you!

It doesn’t matter if you’re around the corner or around the world; Western Union is here for all of your money transfer needs. Whether online or on your mobile app, we make it easy for you to share the gift of money whenever you need. Have any other questions on how to send or receive money? Tweet us at @WesternUnion. We’d love to hear from you!

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  • Ly Rattanak

    Hello Western union! I am one of the customer of Western Union in Phnom Penh City, Cambodia. I have a question about recieving money. I use to pick up my money all most 4-5 years there. I first time went there I did bring my old ID and just one time I did then when I go and again I don’t need to bring my ID with me again because they have mine already scan in their system. I agree that was easy, however recently they want the new ID from me but unfortunately my ID was lost in the last December 31th during the New Year. I haven’t make a new one yet so my question is if I have my passport only for now can I still pick up my money? And if they know already that I have my old ID there and there the same name who send money to me still can I get it?


    • Qveen Vonne

      Yes u can use your passport to pick up a money transfer. I do it all the time

  • Kamara Abraham The King

    Hi Folks , I have been sending Money through Western union for a long time now and WU has been proved very Secured , reliable with excellent customer service ,
    Agents are highly supportive , prompt and reliable to my services . I send money through Western Union Agents , including ACE – America Cash express through USA
    Bravo- Western Union.. my family love’s you too…we therefore , encourage everyone out there across Globe to join and support Western Union for Local and International Money transfer services … Feel free and Safer with Western Union… kamara, USA

  • Redd Schmeisser

    If my bf goes to wu in United Kingdom and sends me a wu to Atlanta usa.. will it be available right away?

  • saras pillay

    I understand you need ur id and tracking no to receive the cash but example , your in korea for a holiday and need to receive the money the id you present will b your singapore passport ?

  • Maiv Lis Xyooj

    Do you have to be a member of the bank to use it?

  • somrat

    i we’ll get some money from so how i know i can get cash please tell me

  • Syed Ali

    hi i just wanna know that how i receive 20dollar cash from western union i basically earned this this website online home base job through kindly guide me thanks i lived in pakistan..

  • Theresa

    Hello Western Union..I am Theresa by name, I have received money from my uncle just yesterday and he sent the money ONLINE and how i my going to receive that online Money…Will i take my ID CARD and the MTCN only to the BANK and get the money when i have only ID CARD AND THE MTCN with me??

  • kay Parsons

    I’m having an issue and please I someone help me out with a good answer. My wife sent me a money through western union and I tried to pick up the money through my quickteller application and it kept saying invalid details provided and when I tracked the transfer online it kept writing sorry there’s been a technical problem please try again later. To my greatest surprised my wife said she tracked it and it says the money has been picked up. Please is there anyone that have witnessed this before?

  • kay Parsons

    Please someone should help me out with a vibrant answer

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