Online verification available for Western Union digital customers in the United Arab Emirates

Middle East & Africa By Karen Santos October 11, 2021

Western Union and Al Fardan Exchange, one of the leading financial services providers in the UAE, have enhanced Western Union’s digital customer experience in the UAE through the integration of the “UAE Pass” into and the Western Union mobile app. Western Union becomes one of the first financial services companies in the UAE to adopt this innovative National Digital Identity solution.

The UAE Pass solution will enable customers to benefit from its instant authentication and complete their registration and identity verification conveniently with a few clicks, without the need for in-person authentication. Customers will now enjoy an online or in-app experience from start to finish, enabling money transfers to family and friends, 24/7, across the world for payout into:

  • Billions of accounts in more than 125 countries and territories, with real-time capabilities in 100 of these countries.
  • Millions of wallets and cards (where available)
  • More than half a million agent locations in 200+ countries and territories.

UAE Pass is a joint initiative between the Telecommunications & Digital Government Regulatory Authority (TDRA), Abu Dhabi Digital Authority and Dubai Digital Authority, aiming to provide a single trusted digital identity solution for service providers in the UAE while maintaining a high level of security assurance and seamless user experience. It is also supported by key strategic partners: Ministry of Interior, Federal Identity & Citizenship and all the Digital Authorities across the UAE.

Western Union launched its mobile app and revamped its website in the UAE under the license of its digital partner Al Fardan Exchange in January 2019, enabling customers to send money to their families and loved ones 24/7 from the comfort of their homes for payout at Western Union’s global network of bank accounts, wallets, and Agent locations. Customers may choose to pay for transactions on the website or within the app, using debit, credit cards or bank transfers.