Online verification available for Western Union digital customers in Saudi Arabia

Money By Karen Santos July 28, 2021

Western Union has enhanced its digital services – and the Western Union mobile app – in Saudi Arabia, in association with Ersal Money Transfer, a joint venture of Alinma Bank and Saudi Post Corporation (SPL) and one of the leading remittance service providers in Saudi Arabia.

Customers in Saudi Arabia can now enjoy a seamless registration and online verification process prior to using the company’s digital service offerings, which enable them to send money to their loved ones globally, 24/7.

Launched in 2020, and the Western Union mobile app offer customers in Saudi Arabia the choice to send money directly into billions of bank accounts and millions of wallets and cards in over 125 countries and territories, or more than half a million Agent locations across more than 200 countries and territories, anytime. Customers can pay for their transactions via the website or the app using MADA debit cards issued in Saudi Arabia.

In line with the local regulations, customers are required to register on or the Western Union mobile app (available for iOS and Android). After successful online registration, customers will be asked to choose one of two options for verification:

  • Customers who have an Absher account have to select the online verification option and click continue. They are then redirected to the Absher website to log in and share their details. Once details are shared from Absher, customers are redirected back to app to provide additional details required to finalize their profile. Once customers accept Ersal terms and conditions, they are marked as Verified and can start using services.
  • If the customer does not have an Absher account, they can visit the nearest Ersal location and verify their identity in person. After successful verification, customers will receive a notification confirming they can now conveniently send Western Union money transfers anytime, with a few clicks, using a MADA debit card.

In addition to the convenience and reliability of sending money any time, the website and app display current exchange rates and fees, track money transfers online, list recent and pending transactions and list payout options available in the receiver’s country.