Mobile Money

Western Union Is All in on Its Chatbot

Technology allows us to live increasingly borderless lives. As a result, our customers expect us to utilize this technology to give them more options to move money easily. Western Union’s Chief Customer Officer, Stanley Yung, talks about ways that we continue to innovate to give our customers the experience they deserve. Chatbots are the most accessible way to leverage artificial intelligence (AI), and Western Union is one of many brands showing how to create powerful, engaging human-to-AI experiences, transforming ...

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Welcome. Bienvenido. 欢迎

Michael Hafer, SVP, Product and Marketing, Western Union North America That’s how our customers can choose to be greeted when they click on the Western Union US app on their iPhones and Android devices. Our mobile app is now available in Spanish and Mandarin, as well as English. That’s a welcome change for customers who prefer to make transactions or look up information on WU® services in one of these widely-used languages. Customer choice and convenience are among ...

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A Match Made in Money Transfer

Mike Hafer, Senior Vice President, U.S. Marketing and Field Execution, Western Union What does a 166-year-old payments company and one of the originators of social media have in common? Well, for one they are both committed to using the latest and greatest technology to drive innovation in their industries and provide the best possible experience for their customers. What else? Well, you may not have heard but Messenger users in the U.S. can now send money with Western ...

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Western Union digital services live in 40 Countries

Connecting customers in more than 200 countries and territories   By Odilon Almeida, President of Western Union Global Money Transfer   Western Union’s innovation over time has built a powerful cross-border platform for moving money almost anywhere in the world in a matter of minutes.  While we are immensely proud of a 166-year legacy, the digital space is relatively new. Having previously been dismissed as a laggard, who would have thought that today, Western Union would be a leader in ...

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Messenger and Western Union

Creating Millions of Connections for Cross-Border Money Movement April 18, 2017 By Odilon Almeida Technology is allowing us to live increasingly borderless lives. Through social networks, it’s easier than ever to connect with people all around the world – from Miami to Manila and beyond. As a result, our customers expect evolving choices to move money easily. While choice has evolved, the experience consumers expect when moving their money has not changed substantially since Western Union commenced moving money 166 years ago. Consumers ...

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The Death of Checks? Millennials Think So

Many of us look forward to it each year: birthday and holiday money from friends and family. But a lot more goes into gifting money than stuffing cash in a greeting card for some people. It’s not just how much people gift, but how people gift.   According to our February 2017 Gifting Survey†, checks could be on the decline. Only 7% of millennials prefer gifting checks over cash, branded gift cards, and money transfers, compared to 20% of people over 55. And ...

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8 Things You Probably Forgot You Did Before the Internet

Technology has come so far in the last 20 years that it’s hard to remember what life was like before the internet and smartphones became ubiquitous. Here are some everyday things we used to do that should make anyone with slow internet speeds feel grateful.   1. Looking up movie times in the paper Remember looking in the newspaper or sitting on an infuriating phone call with Moviefone to get show times? And forget Rotten Tomatoes and YouTube trailers, the newspaper ...

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8 Ways to be a Financially Savvy Traveler

From avoiding foreign transaction fees to splitting bills with your fellow travelers, being on the road comes with its own set of financial challenges. Luckily, there are resources and apps to help. Check out the tips that travelers can use to stick to their budget and help make the most of every trip.   Look for Deals on Discount Travel Sites Heading straight to hotel and airline websites might mean you miss out on the best deals. Make sure you’...

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74% of Millennials WU Surveyed Still Use Cash Weekly

Despite what you may have heard, cashiers won’t be asking “Bitcoin or mobile phone?” anytime soon. Even as digital options like mobile wallets and cryptocurrency become part of our vernacular, cash is far from extinction. According to our September 2016 Currency Usage Survey†, 74.4% of American millennials WU surveyed use cash on a weekly basis.   Not only are cash and cards the most commonly used methods of payment, they’re also the preferred methods of payment for more than 90% of ...

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Is Bitcoin a Viable Currency? Interview with David Thompson

Cryptocurrency has exploded in popularity since Bitcoin was invented in 2008. But what exactly is cryptocurrency, and how will it impact the future of society? We caught up with David Thompson, Chief Technology and Information Offer, to find out his thoughts. What is cryptocurrency, and what is it used for? Cryptocurrencies are an electronic form of value used some individuals to transfer value. Think of it as a bag of corn, or silver—a commodity that you can exchange for a ...

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