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Four diverse women holding each others wrists in a circle
Megan Nyvold 2019-7-8

How to be an inclusive financial services company

Gender diversity has to be a target, a KPI that is measurable with clear metrics aligned against it,” said Caroline Tsai, Western Union’s EVP, General Counsel and Corporate Secretary. Tyler Gallagher of Authority Magazine published a Q&A following an interview with Caroline where they discussed diversity and how to be inclusive in the financial services industry.

Tsai shared experiences and how her career path has developed in the industry, leading to her current position with Western Union. Today, she is responsible for the company’s legal, compliance, public policy, the Western Union Foundation, privacy and ethics functions.

As an immigrant, Western Union’s mission and impacts regarding financial inclusion personally resonate with her. She states, “One of the reasons why Western Union attracted me was the value it places on financial inclusion and its impact in the community. Our omni-channel strategy is inclusive: we give our customers — many of whom are migrants sending money back home to support family and friends — more avenues to send and receive money.”

According to Tsai, gender diversity must be a target and measured with KPIs. Western Union’s diverse hiring practices are highlighted along with the steps the company is taking to be high performing in terms of gender equality.

Authority Magazine is a Medium publication that focuses on interview series with authorities in Business, Film, Sports and Tech. Authority has conducted over 4000 interviews, all with the end goal of empowering others.

Read the full Q&A on Authority Magazine’s website.

Learn more about diversity at Western Union. 

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