Western Union is proud of its organizational culture and the work we do every day to connect people around the world. With our global workforce, it is inherent that our diverse employees bring their unique backgrounds and perspectives, making our workplace, whether virtual or in person, a special place to connect and collaborate with one another.
Many know that the Great Place to Work (GPTW) organization’s mission is to “build a better world by helping organizations become a great place to work for all.” Western Union wants to be just that—a great place for every employee. To that end, we are currently applying for certification for several of our strategic talent centers around the globe.
We are pleased to announce that the Western Union Asia Regional Operations Center (AROC) recently received its Great Place to Work Certification and was named one of the for 2021. The Best Workplaces list includes the top 10 companies in the Philippines that 1) received high results in from the Trust Index survey answered by employees, and 2) showed leadership and care for employees in their response to the COVID-19 crisis.
Here are the highlights from the Western Union AROC team:
- AROC is based in Quezon City, Philippines with 540 employees. Since the site began operations in 2007, AROC has grown to provide faster and more efficient service delivery, customer service, agent support, and backroom operations support to Western Union’s global money movement and payments business.
- In response to the COVID-19 pandemic, Western Union AROC deployed the necessary equipment to allow 100% of its employees to work remotely. (This arrangement was not previously practiced due to local government regulations.) Site Leadership also ensured continuous compensation while waiting for equipment, provided additional benefits related to COVID-19 and increased avenues for communication and employee engagement as everyone adapted to new ways of working.
- Western Union AROC has received the Great Place to Work Certification twice—first for 2019 and once again for 2021. In the 2021 recertification, 86% of employees said that Western Union AROC is a Great Place to Work.
“Reflecting on our experience in 2020, we are humbled and honored to receive this prestigious recognition. This award validates our commitment to make Western Union AROC a better workplace and is a testament to the resilience of our employees to thrive above all the challenges we faced last year,”
Rudyard Von de Leon, Site Leader of Western Union AROC.
Keeping our employees engaged in thoughtful ways and fulfilled in their work will always be top of mind for the leadership teams across Western Union. If working for a company that always strives to make its workplace the best for its global teams, consider exploring a career with Western Union.