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Frequently Asked Questions



What is the My WU rewards program?

The My WU® program gives Western Union customers access to rewards for being loyal senders; including savings on transaction fees, online education courses, and other exclusive privileges. Learn more about My WU.

The My WU is completely free to use, with no registration or annual fees.



How do I sign up for My WU?

To sign up for My WU, you will need to register for an online profile and select My WU when registering. This will create a My WU number for you that you can use at Agent locations, or when you send money online to receive rewards points.



Can I sign up for My WU at a Western Union Agent location?

No, you can only sign up for My WU at



I’m a Gold Card holder, is My WU different?

Yes, My WU has replaced Gold Card. With My WU, you receive loyalty rewards points every time you send money online or with the app, or you can use you're my WU number at Agent locations to make sending money quicker.



What are the benefits of being a My WU member?

  • You'll enjoy fast and easy transactions at Agent locations, often with no forms to fill out, when you use your My WU number.
  • You can manage your profile online.
  • You'll earn points with every qualifying transaction when you send money online or with the mobile app.
  • You can redeem these points for rewards. Find out more about rewards.



How do I check my reward points?

Log in to your online profile to check your My WU number and total number of points, or visit the My WU site.



How do I earn My WU rewards points?

Every time you send money online or with the app, you will receive rewards points based on the transfer fee. You cannot earn points if you send from an Agent location.



How do I redeem My WU rewards points?

Visit My WU to see what rewards you qualify for and how you can redeem them



How do I update my My WU information?

Log in to your Western Union online profile where you can access and update your My WU and personal information.