Frequently Asked Questions
Send money from a bank account
You simply pay directly through your bank’s website, so you don’t need to share your financial information. Please follow the payment instructions on your money transfer receipt.
Your money’s generally available in 1 or 2 days. If you send to a bank account, it may take 3 to 5 days.
If you need money to be there in minutes, you can use SOFORT banking as your payment method. You’ll securely be redirected to the website of SOFORT banking, where you pay with your regular online banking information. Please have your online banking details at hand.
Please note: You’ll be asked to log-in on the SOFORT website (and NOT on your bank’s website). This is a secure payment process, certified by TÜV, German’s largest institute for quality and security testing.