Contact us

We’re always happy to help.
Check out our FAQs or contact our Customer Care service.

How to reach us

For answers to your top questions read our FAQs, for further assistance, contact our Customer Care service.


Send us an email to and we’ll be in touch as soon as possible.

Send an email


Call Customer Care service toll free on:

0800 44 55 from
8:00 to 19:00 on weekdays

10:00 to 16:00 on Saturdays & holidays

Our team speak Albanian and English.

Give us a call


Find a nearby Western Union agent location and they’ll be happy to assist you.

Find a location

Locations for ID verification

To complete your first online money transfer, you need to verify your profile in person.

Once you have registered online, please visit one of the Unioni Financiar Tirana (UFT) locations for a one time in-person verification.

Find locations

What ID is accepted?

For Albania residents:

- Albania ID card
- Albania passport

For non-residents:

- A government-issued ID card from EU, North Macedonia, Montenegro or Kosovo
- An international passport

Read more FAQs

Corporate Contact Information

Corporate Headquarters
7001 E. Belleview,
Denver, CO 802 37

Media Relations
7001 E. Belleview,
Denver, CO 802 37
+1-720-332-1000* ext. 5

* Charges for calls to this number may vary. To find out the cost of calling this number, please contact your telephone service provider.