Knowledge Center


Knowledge Can Protect You

You work hard for your money and you want a company you can rely on when it comes to sending your money to friends and family. That’s why we want to help you protect yourself from fraud. In this section, you’ll find informative tips and other useful material to stay informed and help reduce your chances of falling victim to scammers.


Money transfer never-evers

Lower your chances of falling victim to fraud by checking out these eight 
things you should never do when using a money transfer service.

  1. Never send money to people you haven't met in person.
  2. Never send money to pay for taxes or fees on lottery or prize winnings.
  3. Never use a test question as an additional security measure to protect your transaction.
  4. Never provide your banking information to people or businesses you don’t know.
  5. Never send money in advance to obtain a loan or credit card.
  6. Never send money for an emergency situation without verifying that it’s a real emergency.
  7. Never send funds from a check in your account until it officially clears—which can take weeks.
  8. Never send a money transfer to an indivdual for online purchases.

Learn more about different scam types


Fraud Awareness Brochures

You can learn more about how to help protect yourself from fraud by reviewing our fraud awareness brochures. Download and share them by email with friends and family.

Get tips on how to help protect yourself from fraud and our fraud hotline number to report if you have been a victim of fraud.


This brochure details key information about three common scams - Lottery/Prize Scam, Emergency/Grandparent Scam, Relationship Scam - and also offers tips you can use to help protect yourself from fraud.


Send-form Warning for Consumers

Read the fraud warnings and tips on the forms you fill out when sending money using our service. 

Protect Yourself from Fraud

Only send money to someone you have met in person.  DO NOT send money to an individual if you are sending:

  • To a grandchild, friend or family member for an emergency situation you have not personally confirmed
  • To someone you met online
  • For an internet purchase
  • For a mystery shopping assignment
  • For an employment opportunity
  • To claim lottery or prize winnings
  • For a rental property
  • For a credit card or loan fee

Remember a money transfer can be paid out to the receiver within a short time and after the money is paid, you cannot generally obtain a refund from Western Union, even if the transfer was a result of fraud. If you believe you may be a victim of fraud, as the sales clerk to stop your transaction immediately or contact the Western Union Fraud Hotline number at: 800-448-1492.

Download a pdf of the U.S. Send Money form

Think you've been scammed?


Report it. You can help us and, in the process, help others from getting scammed in the future.

Call our Fraud Hotline at

Forward suspicious emails to

Report to Authorities


Stay Informed

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