Be sure everything is as it seems

#BeFraudSmart

You Are Our Partner. While Western Union works hard to help prevent fraud, we believe that fraud prevention is everyone’s responsibility. Your best defense is to be aware, educate yourself and use good judgment with our informative tips. Don’t fall victim: Learn how to spot the warning signs of a scam or scammer before it’s too late.

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Fraud alerts

Relationship Scam

You meet someone online, develop a relationship with them, then you are asked to send money to them

Internet Purchase Scam

You are asked to send money to pay for a product, auction item or service advertised online

Advanced Fee Scam

You are asked to send money to pay a fee up front for a product or service

Protect yourself from fraud

Only use Western Union to send money to friends and family. Never send money to someone you have not met in person.

Scammers sometimes encourage people to transfer money. Do not transfer money to anyone who asks you to send them money:

  • For an emergency situation you haven’t confirmed.
  • For an online purchase.
  • For anti‐virus protection.
  • For a deposit or payment on a rental property.
  • To claim lottery or prize winnings.
  • To pay taxes.
  • For a donation to charity.
  • For a mystery shopping assignment.
  • For a job opportunity.
  • For a credit card or loan fee.
  • To resolve an immigration matter

Think you’ve been scammed?

If you transfer money, the person you’re sending it to gets the money quickly. After the money is paid, Western Union may not be able to give you a refund, even if you are the victim of fraud, except under limited circumstances.

If you believe that you are the victim of fraud, call the Western Union Fraud Hotline at 0049 69 12 014 4081 (landline only).

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File a fraud claim

Forward the suspicious email to spoof@westernunion.com –do not cut and paste the contents, because valuable tracking information about the source will be lost.

Fraud types

Test your fraud knowledge now
Smart people fall for scams every day. Test your knowledge of money transfer fraud and learn how to protect yourself.

Test your fraud knowledge now
Smart people fall for scams every day. Test your knowledge of money transfer fraud and learn how to protect yourself.