Frequently Asked Questions

Yes, to send money you need to be registered. Once you have successfully registered on westernunion.com, you will need to verify your profile. Please note that you can choose between the following verification methods:

• Online verification through the Aman Exchange Portal
• Assisted verification at your doorstep by scheduling a visit through the Aman Exchange Portal
• In-person verification at an Aman Exchange branch

After your profile is verified, you can start using Western Union online money transfer services immediately.

No, it’s free of charge.

Anyone who meets the following requirements can register with Western Union and use the international money transfer service.

• Must have a valid Kuwait Civil ID.
• Must be at least 18 years old on the date of application.
• Must accept our Western Union Terms and Conditions.
• Must have a valid email address.
• Must have a valid Kuwait-issued debit card and reside in Kuwait.

You can change or update your Western Union Profile information from the “Profile overview” tab after you log in to wu.com.

After your identity is verified, you cannot change your name, last name, date of birth, nationality, and ID number. If you wish to change this information after your identity is verified, please contact Western Union Customer Care number at 18 777 81 or send an email to wu.support@amankuwait.com.