Frequently Asked Questions

Identification process

 

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

How do I provide my identification document?

Where are dedicated locations for physical identifications in Kuwait?

What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

What do I do if I want to change my login details – password, email address?

How can I cancel my WU.COM enrollment?

 

Does Western Union need to confirm my identity?

All senders must provide a valid identification document at one of the Aman Exchange branches. It is mandatory to collect and verify the name, full residential street address in Kuwait, phone number, email address, country of birth and date of birth, ID card details and nationality of all senders.

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How long will it take to confirm my identity?

After you present your Kuwait Civil ID at the nearest Aman Exchange branch, you will receive a confirmation by email. If you need to send money before your verification is completed, please visit a Western Union Agent Location.

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How do I provide my identification document?

Individuals must present their valid identification valid Kuwait Civil ID at the nearest Aman Exchange branch. Acceptable identification document is a valid Kuwait Civil ID.
For more information please visit Identification Process page.

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Where are dedicated locations for physical identifications in Kuwait?

List of locations for physical verification:

Farwaniya
Shop No. 28 + 29, Ground floor, Magateer Complex, Block No.3, Building No.4031, Habib Munawar Street
9 a.m. to 9 p.m., All weekdays and weekend

Fahaheel

Shop No.47, Ground floor, Moustafa Thanyan Al-Ghanem Complex, Block No.73, Building No.7, Off Makkah Street
9 a.m. to 9 p.m., All weekdays and weekend

Hawally - Beirut Street

Shop No. 6 +7 + 8 Beirut Street Block 194 Hawally
9 a.m. to 9 p.m., All weekdays and weekend

The Avenues

Shop No. 206 G, Ground floor, The Avenues Mall, BlockNo.1, Building No.1873, Al Rai El-Senaiaa
9 a.m. to 9 p.m., All weekdays and weekend

Jleeb Al-Shuyoukh

Shop No. 29 + 30, Ground floor, Fares Falaah Al-Basmaan Complex, Block No.2, Building No.271.
9 a.m. to 9 p.m., All weekdays and weekend

Hawally – Ibn Khaldoon Street

Shop No. 25 + 26 + 28 + 29 + 30, Ground floor, Al-Othman Complex, Ibn Khaldoon Street And Al-Othman Street junction, Block No.169, Building No.19, Hawalli
9 a.m. to 9 p.m., All weekdays and weekend

Salmiya

Building NO 19569, Ground floor, Hessa Mohamed Al-Dowaihey Complex, Essa Al-Qatami Street Across Al Mughira Bin Shuba street, Block 10, Salmiya
9 a.m. to 9 p.m., All weekdays and weekend

Murqab

Shop NO 8, Building NO 3 B, Ground Floor, Ahmed Ali Al-Maouash Complex, Abdulaziz Hamad Al Sager Street, Block 1, Al-Murqab
9 a.m. to 9 p.m., All weekdays and weekend

Mahboula

Block 1, BLDG NO124A02, ST NO 116, property of Kuwait Finance House Bank &Khaled Al-Harees, Ground Floor
9 a.m. to 9 p.m., All weekdays and weekend

Mangaf

Store # 2 & 3, Ground Floor, Building # 1 K 54, Mangaf
9 a.m. to 9 p.m., All weekdays and weekend

Watiya

Shop # 118, Ground floor, Watiya Complex, Abubaker Al Sadik Street, Al Qibla Area
9 a.m. to 9 p.m., All weekdays and weekend

Mahboula II

Building No. 172, Block# 2, Street Name -Hope, Mahboula
9 a.m. to 9 p.m., All weekdays and weekend

Mubarakiya

Al Qiblah – Block 8 - Al-Mubarakiya St. bldg 25 - Sheikha Fatma Al-Ali complex , shop No. (3) Ground floor
9.am to 9.pm, All weekdays and weekend

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What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

If you forgot your User ID, please check your Kuwait Civil ID you used for online registration: ID number is your User ID.

If you forgot your password, repeatedly entered incorrect details or your profile is locked, please contact westernunion.com Customer Service Center toll free number 18 777 81, within the Kuwait, 24/7.

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What do I do if I want to change my login details – password, email address?

You can change your password on the Profile Overview page after you login. Please select "Edit profile" from the right side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed..

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How can I cancel my Western Union enrollment?

Please contact WESTERNUNION.COM Customer Service Center toll free number 18 777 81, within Kuwait, 24/7).

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