Frequently Asked Questions

Identification process

 

Does Western Union need to confirm my identity?

How long will it take to confirm my identity?

How do I provide my identification document?

Where are dedicated locations for physical identifications in Kuwait?

What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

What do I do if I want to change my login details – password, email address?

How can I cancel my WU.COM enrollment?

 

Does Western Union need to confirm my identity?

All senders must provide a valid identification document at one of the Aman Exchange branches. It is mandatory to collect and verify the name, full residential street address in Kuwait, phone number, email address, country of birth and date of birth, ID card details and nationality of all senders.

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How long will it take to confirm my identity?

After you present your Kuwait Civil ID at the nearest Aman Exchange branch, you will receive a confirmation by email. If you need to send money before your verification is completed, please visit a Western Union Agent Location.

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How do I provide my identification document?

Individuals must present their valid identification valid Kuwait Civil ID at the nearest Aman Exchange branch. Acceptable identification document is a valid Kuwait Civil ID.
For more information please visit Identification Process page.

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Where are dedicated locations for physical identifications in Kuwait?

You can find all locations for physical verification here

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What do I do – I forgot my User ID / login password/ repeatedly entered incorrect details?

If you forgot your User ID, please check your Kuwait Civil ID you used for online registration: ID number is your User ID.

If you forgot your password, repeatedly entered incorrect details or your profile is locked, please contact westernunion.com Customer Service Center toll free number 18 777 81, within the Kuwait, 24/7.

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What do I do if I want to change my login details – password, email address?

You can change your password on the Profile Overview page after you login. Please select "Edit profile" from the right side menu and change your password.

For online registration, you can use only one email address. After you verify your email, it cannot be changed..

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How can I cancel my Western Union enrollment?

Please contact WESTERNUNION.COM Customer Service Center toll free number 18 777 81, within Kuwait, 24/7).

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