A new report released by J.D. Power and Associates indicates that some credit card issuers are less popular among consumers than others. The fourth annual customer satisfaction survey questioned card holders about their opinions of 11 major credit card issuers in the U.S.
The banks that scored the lowest were HSBC, Citi Cards and Capital One, while American Express, Discover Card and U.S. Bank received above average scores.
Though there was a small increase in the amount of customer satisfaction since 2009, the overall number of consumers who "professed loyalty" to their card company has continued to slip, in part due to skepticism that credit card companies are concerned about their customer's welfare.
An online discussion conducted by the J.D. Power Web Intelligence Division shows that many "consumers perceive their relationships with credit card companies as an ongoing game of 'cat and mouse,' with each side trying to outsmart the other."
Many in the U.S. are struggling to pay off credit card debt due to soaring interest rates and late fees. Those who want to pay off their debts faster should stop using credit cards to make payments, according to MSNBC.