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How does paying with cash help me manage my daily expenses?


Often financial planners and debt management consultants will suggest using cash for a period of time to help manage your money. Often when you use credit cards and debit cards you don’t really see where your money goes. We just automatically hand over the card, sign, and take home our purchases. When you set the cards aside, and you start to hand over each dollar in cash, you’ll be able to ask yourself whether this is money well spent.

Have you ever heard the expression “knowing is half the battle”? Well in the case of money management – it really is! Once you realize how much money you are spending on snacks, lunches, and dinners at restaurants, you may decide it’s not worth it. It may be time to get a good cookbook from the library and learn how to cook at home.

Or maybe you already eat at home, but you have a different vice – CDs, concerts, going to the movies, always having the latest iPod, laptops and Blackberries, online shopping – whatever it is, when you pay in cash, you really see where your money goes and you can make a more informed decision about whether you want to spend your hard earned dollars that way.

Debt management companies suggest that you pay for all of your purchases with cash, even online. How is that possible? Well, the next time you’re shopping online, check to see if the online store offers the option of paying for your purchase directly through your bank account through eBillme, or shop their Debt Free Shopping Section.

Becoming aware of where your money is spent is only the first step to a successful money management strategy. Write down where all the money goes and you can use this as the basis for a budget. Then you can set some financial goals, reduce your debt, and plan for your retirement. It may seem like a lot to get in order, but take the first step today and see where it leads you!

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How can you create a budget?


You can create a budget easily when you know where your money is going. It can seem complicated if you’ve never done one before, but really it’s not. All you’re doing is making a list of your expenses and trying to figure out what you’ll spend in each area next month. If you’re not comfortable with spreadsheets, then just use a piece of paper and pen. The point here is to create a plan for how you’d like to spend your money.

When you’re budgeting: group things together. I start with the things that happen every month and what you can’t avoid – accountants call these your “fixed costs”. Then list all the extras.

Things you can’t avoid:

  • Rent or mortgage payment
  • Property tax
  • Car payment/bus pass/transportation
  • Tuition payments
  • Insurance payments
  • Phone
  • Heat (gas/oil)
  • Hydro (electricity)
  • Water/sewer
  • Internet connection
  • Cable/satellite
  • Mobile
  • Groceries

Extras:

  • Eating out (include all the snacks you eat while you’re out as well)
  • Entertainment (include nights out, iTunes)
  • Gym memberships/fitness classes
  • Gadgets (include iPods, Blackberries, etc.)
  • Clothes
  • Travel/Vacations
  • Others (include anything else that you spend money on)

Total (add all of the above up):

Just by writing out what all of these things cost, you may have learned that there’s something that needs to change. The next step to creating a budget is to make all of this balance with how much money you earn. Write down how much money you make each month and check where you fall:

  1. Does your salary cover your total expenses? If so, lucky you! It’s time for you to retire your debt, and plan for your retirement.
  2. Are your expenses higher than your salary? If so, how close are they? Are there small changes you can make to balance your finances? Try to figure out what you can change. Where can you save money? If you’re coming up short month after month, it may be time to get some outside help from a debt counselor or debt consolidator.
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How can you save more money?


You’ve tried only buying what you really need, but you just don’t seem to have the willpower to save money. You just keep spending and you’re not sure what to do about it. You are not alone. Many people are in the habit of constant spending, with the result being that there is no money in their savings accounts when they need it. Isn’t there an easy way to save more money?

Most people spend whatever money they have available. So, the easy trick to saving money is to change what’s “available”. To do this, you can set up an automatic savings plan – this can help you to save your money without always having that nagging feeling when you buy something. You can still buy and spend what’s available, but by automatically saving just a small amount, you can get ready to buy a car, to buy a house, to pay for tuition, or for your retirement. You can even prepare yourself in case hard economic times come your way.

To set up an automatic savings plan, contact your bank or financial institution. Get a separate account – preferably one that is not linked to your debit card so you won’t be tempted to dip into it.

If you’re trying to save money to pay down debt, you can set up an automatic payment plan. Call your bank or financial institution and set up a regular payment to be applied to your credit card or mortgage. The same principles outlined above apply – by not having this money “available” you are less likely to need it for other purchases.

Another easy way to save more money is to create financial goals and write them down. Decide what you want to accomplish this month, in the next 6 months, and in the next year financially. These can be serious goals like saving money to pay down your mortgage, or can be more fun goals like saving money for your dream vacation. Either way, knowing that you have a goal will help you make the decisions required to meet that goal. Post your goals somewhere that you’ll see them every day - your refrigerator, your office wall, your mirror - wherever you know you’ll see them and be reminded to stay on track financially.

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How can you manage your savings and investments?


There are two sides to a sound financial strategy: managing your savings and managing your debt. Your savings and investments are your future, but it’s hard (and boring!) to plan for the future when you have things you need and want today.

If you’re looking for some easy ideas to better manage your savings and investments, you’ve come to the right place.

  1. You can get better interest rates on your investments
  2. You can hire a financial planner
  3. You can get more information before making important financial decisions like buying vs. leasing a car, or buying vs. renting a house
  4. You can talk with someone to make sure you have the right insurance
  5. You can protect your hard earned savings by preparing a will (or by having one drawn up on your behalf)
  6. You can consider an estate plan if you have a substantial amount of savings
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How can you get a higher interest rate on your investments?


Have you ever heard the expression “It takes money to make money”? Well, when it comes to investing, often it’s true. You may sleep better at night knowing that your investments are secure or guaranteed, but often this type of investment comes at the expense of the big gains some people get with riskier investments. It doesn’t always have to. If you want secure investments, you can still try to get more interest.

You need to shop around to see who has the best rates and approach your current provider to see if they will match these rates. If they tell you they won’t, as soon as you’re able to without incurring a penalty, take your money over to the new provider with the better rates.

For higher interest rates in your equity or other investing you can talk to your certified financial planner. If you don’t already have a certified financial planner, you can find tips about how to find one here.

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How can you choose a financial planner?


How do you choose a financial planner?

Financial planning and debt management can be very complicated. A certified financial planner can definitely help you to set attainable financial goals, to reduce your debt, and to invest your savings. But your financial planner needs to be right for you. The idea of getting a financial planner can seem intimidating to people who have never consulted one before.

If you are generally very careful with your money, look for a conservative planner whose style you’ll be comfortable with. If you have a lot of money and are happy to take big risks with it in the hopes of big rewards (but understand that you could lose it too!), then look for a broker or financial planner who is known in the industry and is connected to people making those kinds of deals.

The Certified Financial Planner Board of Standards recommends that before hiring a financial planner you:

  1. Find out what experience the financial planner has in your area of interest
  2. Find out what qualifications the financial planner has with what you would like to change
  3. Find out what services the financial planner offers, and which you need
  4. Find out if their general approach to financial planning matches your needs
  5. Find out which team members will be working with you
  6. Find out how you will pay for their services
  7. Find out how much their services will cost you
  8. Double check if the financial planner has any conflicts of interest with you
  9. Double check if the financial planner has been involved in any public actions for unethical or unlawful decisions
  10. You need to get a contract in writing

If you’re interested in finding a daily money manager who is right for you? You should check out the AADMM.com might be able to help. Click here if you want more tips on saving money and reducing debt.

Financial planning and debt management can be very complicated. A certified financial planner can definitely help you to set attainable financial goals, to reduce your debt, and to invest your savings. But your financial planner needs to be right for you. The idea of getting a financial planner can seem intimidating to people who have never consulted one before.

If you are generally very careful with your money, look for a conservative planner whose style you’ll be comfortable with. If you have a lot of money and are happy to take big risks with it in the hopes of big rewards (but understand that you could lose it too!), then look for a broker or financial planner who is known in the industry and is connected to people making those kinds of deals.

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How much and what kinds of insurance should you have?


Like most people, you will likely need insurance on:

Where you live: Most people have coverage on their houses or apartments that protects them in case of fire or theft – even if they rent. If you own your house it can also be important to get liability coverage in case someone gets hurt on your property. Many insurance companies offer a comprehensive property insurance package.

What you drive: If you drive a car, motorcycle or van you need to have insurance on that vehicle. A comprehensive package should cover against theft, damage caused by accidents, and casualty/liability in case someone gets hurt by the vehicle.

Yourself: Health insurance is very important to have because a serious illness can strike you at any time. Look for a plan that covers a range of illnesses and allows you to visit a facility close to your home or office. Travel insurance protects you in the event that you have an illness while traveling abroad. Life insurance provides money to your family or dependents in case you pass away. It can be particularly important if you have a lot of debts and are the main breadwinner for your family. Alternatively, if everything you own is paid for and you have no dependents, it’s possible that life insurance isn’t critical in your situation. Critical illness insurance provides coverage in the event that you get a critical illness and are unable to work. Again, this type of insurance is particularly important if you are the main breadwinner and have dependents.

An insurance broker can help you figure out what your personal needs are. Insurance brokers aren’t affiliated with any one particular insurance firm – they are regulated by the state – so your broker can help you get the best rate by checking with multiple firms on your behalf. An insurance agent is different – they are a representative of an insurance company, so they are trying to sell you insurance from their firm. Stick to a broker if you can find one in your area. Insurance brokers can help ensure that you have the correct coverage for all your money management needs.

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Are you spending too much on things you don’t need?


It’s easy to get into the habit of thinking you need the biggest and best of everything. After all, you work hard so you deserve the best, right? Well, yes. The trick is not to always buy the best, but to instead shop within your means and buy the best you can afford.

If you’re looking for debt management or debt consolidation tips you should consider the following:

  1. Are you paying too much for your car or your mortgage? If you’re having trouble keeping up with your payments, you may need to re-evaluate your lifestyle and bring it more in line with what you can truly afford. It’s not an easy decision to make, but it could bring you great stress relief once you’ve acknowledged the situation.
  2. Are you addicted to the night life? Socializing and seeking entertainment is necessary for your work/life balance. However, an evening you spend out can easily double the cost of an evening you spend at home. The trick is not to overdo it.
  3. Are you in denial? If you find yourself making excuses for your lack of debt management skills, you may need to seek the help of a financial planner or debt management service.

Don’t worry. With a little soul searching you’ll find ways to reduce your spending. If you get off track, take a step back, take a deep breath, and start again. You can do it!

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Do you need a will?


Your last will and testament is a legal document that tells people what you want done with your things after your death. It can be very difficult emotionally to create a will, but it’s important that you do so – particularly if you have children or dependents.

If you decide not to make a will, you can’t tell people who will be in charge of administering your affairs after you’re gone – if you don’t decide this, then the Court will choose an executor on your behalf. You may not have thought of this, but the person they appoint for you may be someone that you don’t want performing this important duty. Without a will you can’t decide how your things are divided, and a properly drawn up will can help with tax savings.

Any person over the age of majority can create a will with the help of a legal adviser. You can also find plenty of books, and even will making software that can offer you important advice, and make your job easier.

Furthermore, if you make your last testament while you are in good health, you avoid making difficult decisions under the stress of injury, failing health, or advanced age.

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Learn a few ways to better manage your debt.


Payday has come and gone, and once again you’re scratching your head wondering where the money went. Poof! It seems to disappear as fast as you get it.

If you’re thinking about your best debt management solutions, now might be a good time to really think about how much money you’re spending. The following debt management tips are designed to make you aware of where you’re spending your money.

When you can see in black and white where those dollars are disappearing it’s easier to come up with a smart debt management solution that works for you.

  1. Keep track of every cent you spend for one month. Yes, it’s a lot of work, but you only need to do it for about a month. That means keeping track of every cent including the money you spend on all of those little extras like gum, magazines, newspapers, coffee, donations, gas, etc. Don’t forget to include the big stuff like mortgages and car payments.
  2. Immediately stop using your credit card for everyday purchases. Shopping online? Look for shops that offers a secure cash payment option where you can securely pay with cash instead.
  3. Your bank can help you get a personal line of credit as a way to consolidate your debt and better approach your debt management issues. They typically have lower interest rates than other loans. You can use them to pay off your high interest rate credit cards and then work towards staying out of credit card debt going forward.
  4. Find a debt counselor or debt management company. Some won’t even charge for their services – see if you can find a free one. They can look at your personal situation and try to figure out the best approach for you.

These are just a few ideas to get you started. Remember, it can feel overwhelming to be in debt, but you can take steps to get out of it. It takes strength and courage to ask for help when you need it, but debt counselors spend all day helping people in exactly the same spot as you are – they know what to do and can often be very helpful very fast.

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How can you manage all of your credit card bills?


Anyone can get into debt - impulse shopping, trying to keep up with your wealthier friends and family, and sudden emergencies can easily rack up huge debts on your credit cards - but with a little bit of work you can dig your way out to the point where you don’t owe anybody anything. What a relief to stand on your own two feet!

Instead of this feeling of freedom, most people are deeply worried about their finances. The average American family has over $8,000 in credit card debt. If you owe that much to credit card companies with high interest rates, you might think that debt management is pretty much impossible. You might find yourself scrambling to meet the minimum payments, or using one credit card to pay off your other one.

Before you panic, there are a few things for you to consider:

  1. Visit your bank or credit union for help. Chances are that they can consolidate all of your loans into one – sometimes as a line of credit. You still have the debt, but it’s probably at a much lower interest rate than all of your credit cards combined.
  2. Work at paying off your line of credit. Show your bank that you’re serious - Get rid of all of your high interest credit cards and keep one for emergencies only.
  3. Seriously, it’s for emergencies only – don’t use the card unless it really is an emergency.

Take the first step today. Contact your bank to find out if they can help you consolidate your debt and get your finances back under control.

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How can paying with cash help you with your debt management?


Financial consultants often suggest paying cash for a month or two to help see where your money really goes.

Ever heard the expression “knowing is half the battle”? Well in the case of money management – it really is! Once you realize how much money you are spending on snacks, lunches, and dinners at restaurants, you may decide it’s not worth it.

It may be time fo you to get a good cookbook and learn how to cook at home. Or maybe you already eat at home, but you have a different vice –you love CDs, concerts, going to the movies, always having the latest iPod, laptops and Blackberries, online shopping – whatever it is, when you pay in cash, you really see where your money goes and you can make a more informed decision about whether you want to spend your hard earned dollars that way.

Debt management companies suggest that you pay for all of your purchases with cash, even when you shop online. Bet you’re asking: how is that possible? Well, the next time you’re shopping online, check to see if the online store offers the option of paying for your purchase directly from your bank account. The right cash payment option can be the safest, smartest way to shop online.

Becoming aware of where your money is spent is only the first step to a successful debt management strategy. Write down where all the money goes and you can use this as the basis for a budget. Then you can set some financial goals, reduce your debt, and plan for your retirement. It may seem like a lot to get in order, but take the first step today and see where it leads you!

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Do you have to make major changes to get your debt under control?


The very mention of debt management brings to mind drastic measures such as cutting up all of your credit cards, selling off half your furniture to pay bills, or attending debt management support groups. In reality, your debt can be handled with small, simple changes in your lifestyle.

To begin thinking about debt management solutions, get out a calculator and figure out what you spend every month on coffee. Now, add to that the amount of money (approximately) that you spend on take-out lunches every week, or every month. Do you take the car when you could easily have walked? That’s more money coming right out of your car’s tailpipe – especially as gas prices continue to soar.

People who do the best debt management are those who make simple little choices every day. They’re the people who pack a lunch to bring to work, walk or ride a bike instead of driving everywhere, resist impulse buying, and pay cash as much as possible to avoid accumulating debt. Your debt management solution could be as easy as canceling unnecessary magazine subscriptions, or only going to the movies every month instead of every week.

Your debt management solution should be something you can sustain for a long period of time. It’s like going on a diet; if you starve yourself, you’re going to binge. Keep a note in your purse or wallet that says “baby steps” to remind you of the small changes you intend to make on your path to debt management.

A good place you can start is by paying with cash to figure out a reasonable budget, then you can set financial goals and work towards achieving them. Then you can set up an automatic savings plan (or an automatic payment plan if you’re working on your debt), see a debt counselor or certified financial planner, and then plan for your retirement.

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How can you earn extra money to help pay off your debt?


Sometimes, the best way you can approach debt management is to generate more income. Which means you might want to consider taking on another job, or getting yourself a new job.

If you decide on taking another job: It doesn’t have to be permanent, but if you’re able to find work on the weekends, evenings, or around the work you already do, it might be a good way for you to put some extra dollars toward your credit card bills. Whether you’re single, married or if you have children, it’s probably not going to be an easy decision for you to make—but it doesn’t have to last forever. Maybe you can find a new part time job that will help you to learn new skills that can be applied towards getting a better full time job.

The key is to make sure that this will actually be helping you financially. Sometimes, when you add in extra travel, your food and childcare costs, part time jobs don’t actually pay enough to make it worth your time and effort. However, when it does make sense, this can be a sound strategy for clearing out your debt.

Getting a new job: Another way to earn extra money is to find a job that pays better than your current one. The question you should ask yourself is if there is a skill or talent you could capitalize on or develop that would lead you to a better career? Look at online job sites to get an idea of what people earn in different fields and think through what you’d like to do.

Once you decide on a new career, talk with your friends and colleagues to see if they know of any companies that are hiring for that type of role. There are lots of internet sites that cover how to write your resume, get an interview, prepare for an interview, accept or decline a job offer, and start a new job.

It can take a while to make a career change, but the time and energy are well worth it when you secure a better job.

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What do you need to know to find a good credit card?


With so many bank, store brand, and other credit cards on the market, it can be hard for you to pick the right one. Here are some tips for making the best decision for you and your family.

You should compare the APRs of at least 3 credit card companies. An APR is the annual percentage rate. This is the interest you’ll pay over the course of a year if you carry a balance. So, a daily interest rate is just the APR/365. Be sure you are comfortable with this. It’s worth your while to do some shopping around to find the best one since there is a wide range of APRs out there.

Check if your credit card company can change the terms of your credit agreement without your permission. The fine print of your agreement with the credit card company will show whether or not your credit card company can change the terms of your credit agreement without your consent.

Usually, they must notify you at least 15-30 days in advance of any change taking effect, but often you won’t notice these changes because they’ll come as a stuffer in the envelope with your bill or statement. The worst part is that continuing to use the card is most often considered to be a tacit acceptance of any new terms and conditions! Be sure you obtain your credit card from a reputable credit card company.

Check if your bank or credit card company charges trailing interest, charges over limit fees or does double cycle billing. Trailing interest is interest that accrues from the time your statement period ends to the time your payment is actually received and processed by the bank or credit card company. You need to clear your balance within the standard grace period of the charges being posted in order to avoid having to pay trailing interest. Over limit fees are charged when you’ve gone over your double cycle billing and are a slightly different way for credit card companies and banks to make more money. When they do double cycle billing it means they are accruing interest over two cycles. Even if you pay off most of the bill, interest will be calculated on the original amount for a longer period of time.

Consider whether you’ll actually use those points. A lot of credit cards come with airline or other types of points. These “rewards cards” are not always a great deal – some come with fees and higher interest rates, and some of the points you earn expire. It’s a good idea to do the math – figure out if you will actually earn a reward and use the reward in time. If not, it may be worth considering a cash-back card. These can provide up to 1% of all your purchases in cash back at the end of the year. If you can’t find a rewards card that make sense for your situation, then stick to a standard card and save your money.

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How do you find a good debt management service?


Just like diet and exercise, there are some people who are excellent at staying on track and others who need a buddy to help them along. If you’re the kind of person who can’t stick to a budget, or even create one in the first place, you may want to consider getting help for your credit card debt management.

There are all kinds of debt management services available, but unfortunately not all of them may be good for you. Try to find a non-profit agency through your financial institution or your local consumer protection agency. You want to avoid organizations that charge hidden fees or pressure you to make “voluntary” payments toward their “cause”.

A good credit counseling service will really help you with your debt management. They can offer you good advice, help you to create your monthly budget, and monitor how well you can stick with it. They will even offer you free educational workshops and information to help you with your new best friend—your budget!

If you look for help with credit debt management through a recognized bank (for example) you’re more likely to find a legitimate organization with highly trained people to can help you.

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How can you get lower rates on your mortgage and credit cards?


You’d be surprised to find out how quickly and easily you can get your credit card interest rates and mortgage rates lowered simply by making one or two phone calls! And it doesn’t necessarily mean you have to go to the hassle of changing your provider.

Here’s how: Look on the internet (try Bankrate.com) or in the newspaper for a provider who can offer you a lower rate (so you know that what you’re asking for is possible) then call your own provider and ask if they will match the lower rate.

If they say “yes”, then great you’re all set. If they say “no”, and you’re not prepared to leave, you can ask them what they are prepared to do to keep you as a customer. If they say “nothing”, you still don’t have to leave. You can simply say “well, I really need to think about whether I want to stay with your company or not” and hang up. Then think about it.

Changing financial providers can be a hassle, but for a much lower rate it may be worth it. Just check that the rate isn’t just an introductory offer and that the terms and conditions are similar to your current ones.

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What can I do to plan for retirement?


Imagine being 80 years old and unable to pay your rent or buy groceries because you don’t have enough money. Scary, but it happens. That’s why it’s extremely important to get started planning for your retirement today. Whether you’re 20, 30, 40, 50 or 60 years old, putting away some money now will help make sure that you can live well as you age. The sooner you start saving, the more you’ll have available when the time comes.

To see if you’re on track for your retirement:

  • Figure out how much cash you think you’ll need to live – consider things like food, rent, travel, and so on. Keep in mind that health care expenses often increase a lot as you age.
  • Calculate how much cash your current retirement savings will give you.
  • Figure out how much more you need to be saving and start an automated savings plan.
  • A Certified Financial Planner can assist you in creating a retirement plan. Many banks offer this money management service free of charge. Check with yours to see how they can help you.
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Is it smarter to pay down my mortgage or save money for retirement?


If you come into some money and are trying to figure out whether to pay down your mortgage or save for your retirement, your Certified Financial Planner will likely be able to help you do the math to figure out what makes the most sense financially.

You may also want to consider:

  1. What is your current mortgage rate? The higher it is, the more likely it’s better for your financial planning to retire this debt.
  2. What are the tax consequences of each? Often saving money for retirement has very different tax consequences than putting it down on the house.
  3. How much more do you owe on your mortgage? If you can clear out all your mortgage debt by making this payment, the relief of having this all paid off may make this option preferable.
  4. How likely are you to save for retirement? If you’re more likely to spend the money than save for retirement, then it may be best to force yourself to put this money aside for your retirement. It may not be a fun financial goal, but it’s really important that you’re able to take care of yourself as you age.
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What is a 401 (k) plan?


A 401 (k) plan is a retirement plan sponsored by your employer that allows you to save for retirement. What’s great about a 401 (k) plan is that it lets you defer income taxes on all the money you’ve saved and on the interest as well, until you retire and withdraw it.

Usually in the United States, you need to sign up to have some of your wages paid directly into your 401 (k) account. You can then usually choose from a number of investments – mutual funds, stocks, bonds, money market investments, and so on. Sometimes a trustee is set up to make these choices for you and you don’t get to choose which investments you prefer.

A 401 (k) Plan is a great money management strategy when planning for retirement. The tax savings can be very significant over the long term.

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When should I start saving for retirement?


Saving for a trip to Europe, a Caribbean vacation, or a cruise – all are a lot more fun than saving for retirement. But, the truth is that life can be pretty hard when you’re too old to work and you’re short of money. The sooner you start saving for your retirement, the better – even if it’s just a little bit. If you’ve never saved for retirement before and are 30 or under, you can try this approach to saving:

  1. For the first 6 months, try setting up an automated savings plan of 1% of your income. Your employer may be able to put this directly into your 401 (k) plan. 1% is such a small amount you likely won’t even notice it’s gone, but it will start to add up.
  2. For the next 6 months, try putting 5% of your income towards your retirement savings - That’s just 4% more than you were doing before, and remember, you hardly even noticed that 1% was missing.
  3. Now that you’re in the habit, take a leap – for the next year, put 10% of your income towards your retirement savings. Many financial planners recommend this amount long term. If your financial planner agrees, you’re already on track! If not, continue to make these steps until you are contributing enough for your retirement.

By making these small steps, you give yourself the chance to get used to saving. If you receive any money you weren’t expecting like a tax refund or lottery winnings, put 50% of the amount towards your retirement – you weren’t expecting that money anyway, and your retirement savings will grow that much faster because of it.

 

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How can I protect myself from identity theft?


How many times do you go to the mall with a fistful of personal identification including your social security number, credit card numbers, home mailing address, and bank account information? When you’re at the mall, do you post all of them on the bulletin board for everyone to see before spending the afternoon shopping? Probably not.

Instead, you probably try to keep all that information hidden in your pocket or purse. You know that if all of those cards were stolen, you’d have a hard time proving who you were, and someone might be able to steal your identity. The same is true online. If you’re not protecting your personal information, you are putting yourself at risk. See below for more information on how you can improve your chances against these criminals.

There are many strategies you can implement quickly and easily to protect your identity both online and offline:

  1. Do you really need all those cards in your wallet? Check whether you really need to be carrying all of the cards you have in your wallet around with you everywhere – do you need to have your social security number (SSN) with you? Are you carrying your passport around? If you don’t need it, don’t carry it. Find somewhere safer for the cards you don’t need. That way if your wallet is stolen, at least you’ll have some identification cards to be able to identify yourself.
  2. Do you carry your personal identification numbers (PINS) in your wallet? You know you shouldn’t, so try to memorize these, and throw out the little reminders! Little notes with PIN numbers can give criminals easy access to your accounts – and some banks aren’t very sympathetic if they hear that you gave the criminal your pin.
  3. Do you have photocopies of important identification cards? It’s a good idea to take photocopies of important identification cards when you get them and keep these photocopies in a safety deposit box, or hidden at home. That way, if your identity is stolen, at least you will have some proof of who you are. These can help you re-establish your identity a little bit faster. If you don’t have access to a photocopier, you can just write down all of the numbers on these cards. Be sure to store this information in a very safe place.
  4. Do you pay by cash? Using cash to pay for items instead of using credit or debit cards helps to keep your identity safe. By leaving your credit and debit card numbers in your wallet instead of on receipts and registers, you reduce the chances that someone will see these numbers and try to take advantage of you. Paying by cash also helps with money management. Use a service like eBillme when you are shopping online – this service allows you to shop online and pay by cash.
  5. Do you shred papers that contain your personal information? The average home shredding machine costs under 50$ (eBillme recommends: Buy.com Shredders). Shredding old credit card statements or receipts that contain credit card numbers is easy and ensures that criminals won’t be able to gain access to your identity by rooting through your garbage (AKA dumpster diving).
  6. Do you know your card company’s policies on identity theft? Check with your credit or debit card company – Some good questions to ask are:
    • Who is liable if your card is stolen?
    • What sort of policies do they have in place to protect you?
    • Will they call you if they suspect someone has stolen your card and is putting unauthorized transactions on it?

    Make sure that you are comfortable with your credit or debit card company’s policies. If you aren’t, it may be a good time to start shopping around for a new credit card.

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  8. Are all of your cards signed?

    Sign all important identification and credit/debit cards on the back as soon as you get them. If you notice that your signature has worn off, get the card replaced as soon as possible.

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  10. Do you reveal important numbers over the phone?

    A popular new scam is for thieves to call you posing as your credit card company. They often have some information about you, but not all, and they ask if you can fill them in on the rest. You should know that no legitimate credit card company will ask you to reveal the 3-digit security code on the back of your card – if someone calls asking you for this, you should hang up and report the phone call to the police.

  11.  

  12. Do you have identity theft insurance?

    Identity theft insurance attempts to protect you from the financial difficulties incurred while re-instating your identity. It generally costs between $20 and $100 per year. According to consumer reports though, identity theft insurance is generally not worth the cost because there’s really not much these insurance companies can actually do for you if your identity has been compromised. You need to do most of the work to reclaim your identity yourself.

    Some credit card companies include this type of service for free – ask yours how they will help you if your identity is stolen.

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  14. Do you shop only at secure web sites?

    You can tell if a web site is secure by:

    • Looking at the top of the screen where you see https. The “s” means that the site is secure. You might not see it until you actually get to the page where you make your online purchase though.
    • Look for a closed padlock at the bottom of the screen. If the lock is open, the site isn’t secure. If the lock is closed, the site is secure.
    • If you see an unbroken key at the bottom of your screen, that also indicates a secure site.
    • Do you use a personal firewall?

    If you’re shopping online without anything to block the rest of the world from seeing your personal information, you are opening yourself up to becoming a victim of identity theft. There are all kinds of software programs available at different costs designed to prevent identity theft by putting up a “wall” or a “firewall” as it’s called. When someone tries to hack into your computer, the software program identifies the problem and blocks it from happening.

    If you don’t use one of these programs, you might not be protected against the latest Internet identity theft threats. That’s the same as leaving your back door wide open and all of your personal information on the back porch. People can then come and go as they please, using your information for whatever they want.

  15.  

  16. Do you know what a phishing email is and do you know what to do if you get one?

    Everyone has heard of fishing, but have you heard of phishing? People are really creative and can, unfortunately, create emails that look just like letters or notifications from your banking institutions, government agencies, or legitimate businesses.

    They’re called phishing emails and they’re usually written in a way that alerts you to a possible problem with your account. What they want you to do is click on a certain link where you’ll be asked to type in your account information. It’s like taking candy from babies.

    As soon as you hit “send” some criminal has instant access to your bank account. The next thing you know, you’ve become a victim of identity theft. There are ways to protect yourself from this kind of email scam though. It’s easy - if you receive an email from a bank you don’t even use, delete it.

    If you receive an email that seems to be from a company you’ve recently used or your bank, don’t respond to the email in any way. To protect yourself from identity theft, contact the company or your bank to find out if the email is real.

    If it isn’t, banks usually provide a dedicated customer service phone number or email address where you can send fraudulent emails. If you suspect that you have a fraud email, cut and paste the email and send it to the bank.

    The best secure socket layer certificate, or SSL, in the world can’t protect you from this type of fraud. Just remember that any legitimate bank or company won’t ask for you to send them personal information through email.

    You can also report phishing emails here: AntiPhishing.Org.

    If you think you or someone you know has fallen prey to a phishing scheme, you should always report identity theft to your local authorities.

    For more information about identity theft, and in particular identity theft when you’re traveling overseas, see AboutIdentityTheft.co.uk.

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Where can I find an identity theft prevention checklist?


  • Check your wallet and if you don’t need all those cards, don’t carry them. Find somewhere safer to store them like a safe in your home or at your bank. If your wallet is stolen, you will still have some pieces of identification to help prove who you are.
  • Check your wallet and remove any notes containing personal identification numbers (PINS).
  • Photocopy important identification cards when you get them. Keep the photocopies in a safety deposit box or hidden at home (if you don’t have a photocopier available you can just write down the numbers).
  • Pay by cash. Paying with cash (and leaving your credit and debit cards at home) is a great way to assure your privacy. It also helps with money management.
  • Know your credit card or debit card company’s policies on identity theft.
  • Sign all of your cards. If you notice that your signature has worn off, get the card replaced as soon as possible.
  • Don’t reveal important numbers over the phone. No legitimate credit card company will ask you to reveal the 3-digit security code on the back of your card – if someone calls asking you for this, you should hang up or report the phone call to the police.
  • Shred papers that contain your personal information before throwing them out.
  • Investigate whether identity theft insurance is right for you.
  • Shop only at secure web sites.
  • Use a personal firewall.
  • Don’t reply to or click on links in emails asking for bank account or credit card numbers. Delete them instead.
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How can I tell if a web site I'm shopping at is safe and secure?


Secure online shopping is possible! Look for a secure shopping cart – To tell if a web site’s shopping cart is secure:

  1. When you look at the url of the site, you should see https:// instead of http://. The “s” means that the site is secure. (Note: Some sites only move you over to a secure server on pages where you are giving them sensitive information – so you might not see https:// until you actually get to the page where you make your online purchase).
  2. Look for a closed padlock at the bottom of the screen. If the lock is open, the site isn’t secure. If the lock is closed, the site is secure.
  3. If you see a key at the bottom of your screen, that also indicates a secure site. The key needs to be complete (with no breaks in it).
  4. Some sites may have logos that show you which SSL (secure-socket layer) provider the site uses. These logos often contain today’s date (to let you know that the ssl is current) and when you click the logo, a screen should appear giving you more information about the ssl provider. One example of this is Verisign.
  5. There are also newer tools to help you identify sites that take your privacy and security seriously. If you see a current Hackersafe logo on a site, it means that Hackersafe thinks that the site you are on is doing a good job of protecting your information.
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Is Internet identity theft all I have to worry about?


The short answer is NO. Identity theft can happen offline as well.

While you probably get many pop-up windows while surfing the Internet with offers of rewards, gifts or extra-special deals on 5-star vacations, you probably also get several phone calls offering you “the deal of a lifetime” - How often do you find out that you have to provide personal and financial information in order to receive the deal?

Don’t fall for it.

Most people have heard the saying, “If you think it’s too good to be true, it probably is.” Yes, good deals will come your way, but usually not through an Internet pop-up window or telemarketer. Identity theft isn’t always about a hacker lurking in the background of your computer information, secretly tucking away information about you.

Identity theft can occur in any number of ways and it takes a person with good information on identity theft to prevent it from happening. Think of identity theft protection as more than just something you need to be aware of on the computer. Think of it every time you’re asked for personal information from a stranger, business, company, or organization you’re not familiar with. Learning about identity theft is your key to protecting yourself against identity theft in a variety of situations.

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How can I protect my computer against intruders?


If you’re shopping online without anything to block the rest of the world from seeing your personal information, you are opening yourself up to becoming a victim of identity theft. There are all kinds of software programs available at different costs designed to prevent identity theft by putting up a “wall” or a “firewall” as it’s called. When someone tries to hack into your computer, the software program identifies the problem and blocks it from happening.

If you don’t use one of these programs, you might not be protected against the latest Internet identity theft threats. That’s the same as leaving your back door wide open and all of your personal information on the back porch. People can then come and go as they please, using your information for whatever they want. Personal firewall software can be purchased from many online vendors including TigerDirect.com.

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Should I be afraid to shop online?


Banks, merchants, and payment processors work hard to ensure that online shopping is safe. Yes, there are identity theft statistics that show an increase in identity theft over the years, but there are really simple ways to protect yourself against identity theft including:

  • Only provide the minimum information required to complete an online purchase. Chances are you only need to provide your name, mailing address and phone number to complete an order. Why would that company need your date of birth, social security number, or bank account information?
  • Use a third party company like eBillme to pay cash online. When you use these methods, you don’t have to provide any personal or financial information to a merchant you don’t know. It’s a bit like a more secure form of online debit.
  • Never give out your computer password to anybody.
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Is it safe to shop online using a public or shared computer?


When shopping online from a shared computer (such as one used at a library, school, or Internet café) try to make purchases from stores that offer alternative payment options like eBillme. With eBillme, you can place your order now, but pay cash for these purchases later from a computer that is not shared.

If the store will only accept credit card payments online, look for their customer service phone number. Give them a call and see if they’ll accept a check payment. It will take longer to receive your order, but at least you won’t have to enter credit card information into a shared computer. The risks of making an online credit card payment using a shared public computer include:

  • The risk of someone looking over your shoulder to get your personal and financial information.
  • Forgetting to completely log off. We’re a busy society and in a rushed world, it’s really easy to jump up from the computer terminal and head out the door without completely logging off. The next person to sit down could easily log in as you and take advantage of your credit card information.
  • When using your own computer, you probably have a good idea of the security installed on it. When using a public computer, unless you take the time to search the system, you may not be as well protected as you are at home.
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What is a phishing email?


A phishing email is an email that has been made to look just like a letter or notification from your bank, government agency, or some other business. They are usually written in a way that alerts you to a possible problem with your account. The email says that they want you to click on a link where you’ll be asked to type in your account information. As soon as you hit “send” some criminal has instant access to your bank account. The next thing you know, you’ve become a victim of identity theft.

There are ways to protect yourself from this kind of email scam. It’s easy - if you receive an email from a bank you don’t even use, delete it. If you receive an email that seems to be from a company you’ve recently used or your bank, don’t respond to the email in any way. To protect yourself from identity theft, contact the company or your bank to find out if the email is real.

If it isn’t, banks usually provide a dedicated customer service phone number or email address where you can send fraudulent emails. If you suspect that you have a fraud email, cut and paste the email and send it to the bank. You can also report phishing emails at AntiPhishing.org.

Any legitimate bank or company won’t ask for you to send them personal information through email. If you think you or someone you know has fallen prey to a phishing scheme, you should always report identity theft to your local authorities.

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How do I know if I've been a victim of identity theft?


Typical indicators that your identity has been compromised include:

  • A creditor informs you that an application for credit was received with your name and address, but you never applied for it.
  • Telephone calls or letters state that you have been approved or denied by a creditor that you never applied to.
  • You receive credit card statements or other bills in your name, which you did not apply for.
  • You no longer receive credit card statements or you notice that not all of your mail is delivered.
  • A collection agency informs you they are collecting for a defaulted account established with your identity and you never opened the account.
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What should I do if I've become a victim of identity theft?


If your wallet has been stolen you should take all the same precautions you would if you’ve been a victim of identity theft. There are a few things you should do right away. The faster you take action, the more you can limit the damage this criminal does to your life and your credit rating.

  1. The first thing you need to do is report identity theft. Contact your local police and complete an identity theft police report. From there, you can contact a fraud department or agency. They will probably want to see a copy of the identity theft police report you’ve filed. When you complete an identity theft police report, you’re entitled to a 7 year fraud alert, to a credit freeze (in some states), to having fraudulent information blocked from your credit report, and to a copy of any records that are obviously fraudulent in your name. After you have a copy of your completed report, make several photocopies and always keep the original on hand. Unfortunately, as an identity theft victim, you’re going to have to prove that you’ve been victimized. That means you’re probably going to have to send copies of that police report to several businesses and agencies while you go about clearing your name.
  2. Contact your credit card companies. Hopefully, you get to them before the criminal has racked up huge bills on your account. Notify them that your identity has been compromised and that you would like to block all further transactions on your outstanding credit cards and that you would like them to issue you new cards sent to your home address (Don’t forget to contact companies who issued you credit cards like specialty stores, department stores, or online retailers). Some credit card companies have services that will email you whenever someone tries to get a loan in your name. If your company offers such a service it might be a good idea to sign up for it (depending on the cost). That way you’ll be notified if this criminal tries to get a car loan, boat loan or even a mortgage using your identity. These can be some of the hardest types of fraudsters to fight, and the toughest types of loans to know about, so if your credit card company doesn’t offer this type of service, you may want to contact a credit reporting agency and sign up for a similar service with them.
  3. Contact your bank, credit union or other financial institutions. Let them know that your identity has been compromised. Ask them for their procedures. Some banks will issue new debit cards, others may go as far as issuing you new account numbers.
  4. If your license, passport, or social security card has been stolen, you’ll need to contact the appropriate government agency to have these re-issued. Unfortunately if you don’t have your passport, you need to apply for a new one in person at the Closest Passport Office. Social security provides information on what to do if your identity has been stolen at the Social Security Web Site.
  5. If you have an identity theft insurance policy, refer to it to find out how the insurance company will help you through this challenging time. One of the worst things about identity theft is the feeling of loss. Suddenly you have no control and you feel helpless while a criminal is out there pretending to be you, ruining your credit and taking over your life. Hopefully, as you work to reclaim your identity, you will have a great deal of help from others who have gone through the same difficult experience. Remember, it takes an average of 4 hours (and up to 55 hours!) to clear your name and your credit rating.
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What are the facts about identity theft?


According to data recorded by the Identity Theft Resource Center in 2006 about 28 people in the United States became victims of identity theft every minute.
Once a person realizes they’ve become a victim and reports identity theft, it can take years to recover from the blow. Because of someone else’s criminal activity, the victim could find themselves with increased insurance costs, difficulty finding a job, being pursued by collection agencies – all of these even after it’s been proven that you were a victim of identity theft.

The FTC reports that it takes an average of 4 hours to clear your name from identity theft. In 10% of cases, victims report spending upwards of 55 hours! These identity theft statistics speak for themselves. With a little information on identity theft you can go a long way towards protecting yourself against identity theft.

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What are the most common forms of identity theft?


There are many different ways that criminals and fraudsters can steal your identity.

The most common forms of identity theft are:

  • 58.9% of all victims experienced the misuse of an existing credit card
  • 48.6% of all victims experienced the misuse of existing accounts other than existing credit card accounts
  • 21.9% of victims had their personal information used to open a new account or commit some other kind of fraud - for the victims, this type of identity theft can be the hardest to recover from.
  • For 38.1% of all victims, the misuse of an existing credit card was the only form of ID theft suffered.
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How common is identity theft?


According to surveys by the Federal Trade Commission, a total of 3.7 percent of survey participants indicated that they had discovered they were victims of identity theft in 2005. That translates to approximately 8.3 million U.S. adults who were victims of some form of identity theft in 2005.

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What are the costs for victims of identity theft?


A 2006 survey revealed that the average loss for victims of identity theft was $371. The median value of goods and services obtained by the identity thieves was $500. Ten percent of victims reported that the thief obtained $6,000 or more, while 5 percent reported that the thief obtained at least $13,000 in goods and services.

In more than 50% of identity theft cases, victims incurred no out-of-pocket expenses. Out-of-pocket expenses include any lost wages, legal fees, payment of fraudulent debts, and miscellaneous expenses such as notarization, copying, and postage.

10% of all victims reported out-of-pocket expenses of $1,200 or more.

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What other problems could I face as a victim of identity theft?


37% of victims reported experiencing problems other than out-of-pocket expenses or the expenditure of time resolving issues as a result of having their personal information misused. The problems they reported include, among other things, being harassed by collections agents, being denied new credit, being unable to use existing credit cards, being unable to obtain loans, having their utilities cut off, being subject to a criminal investigation or civil suit, being arrested, and having difficulties obtaining or accessing bank accounts.

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How much money do thieves make from identity theft?


It is estimated that the total losses from identity theft in 2006 was approximately $15.6 billion.
The following breakdown shows the median amounts lost to the different kinds of identity theft:

  • New Accounts & Other Frauds: $1,350 (victims in this category were 3 times as likely to report that thieves obtained more than $5,000 when compared to victims in the other two categories of ID theft)
  • Existing Non-Credit Card Accounts: $457
  • Existing Credit Cards Only: $350
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How do thieves obtain information?


The majority of victims (56%) of identity theft did not know how their information was stolen. 43% of victims were aware of who took their information or how it was taken. Among those who knew how their information was taken, the most common factor (16%) was that their information was stolen by someone they personally knew.

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What can I do if I find a lower price for something later?


There’s no better feeling than getting a great deal. But, there’s nothing more discouraging than realizing that the same item you’ve just purchased is now available at a better price. While some stores do offer a price guarantee in conjunction with a secure shopping cart, the smart shopper will take advantage of a payment option that incorporates a buyer protection plan into every transaction.

If you’re looking for a secure online shopping experience and a payment option that goes the extra mile, eBillme provides a Best Price Guarantee as part of our comprehensive Buyer Protection program.

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What kinds of best price guarantees are available?


Depending on the type of merchandise they sell, online retailers may offer a price guarantee or price matching service to their customers. If you see the item you purchased advertised for a lower price within a certain timeframe, the company will refund the difference. Not all companies offer this buyer protection benefit, so it’s always best to find out before you place your order. Also, certain items are generally not covered by price matching so be sure to read the fine print!

The specific terms of a price guarantee can be different depending on where you’re shopping and how you paid for your order. The process for making a claim is generally very similar though - you will typically be required to fill out a form and provide a copy of your original receipt and a copy of the ad where the lower price is advertised.

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How does the way I’ve paid for an item impact how I’m protected?


That stunning, but mildly overpriced designer handbag you bought online last week is now on sale for half price and you forgot to check if the store offered any sort of price guarantees! What are your options? If you paid for your online purchase using eBillme, relax! You’re covered by a comprehensive Buyer Protection program that includes a hassle free Best Price Guarantee.

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How do I make a Best Price Guarantee claim (I ordered with eBillme)?


If the lower price is advertised in a Printed Advertisement:
Email within 90 days of purchase to request a Sales Price Protection claim form. Upon authorization, you will be instructed to mail in a claim form, along with the following information:

Your original itemized and dated Product receipt;

  • A copy of the Printed Advertisement or signed letter from the store (on store letterhead including the phone number of the person who prepared the letter) which shows the date of the advertisement, Store name and location, the currently in-stock Product (including make, model number, and year), and price;
  • Any other documentation We may request.

Once the required documentation is submitted and your claim is verified, You will receive a check for the price difference. Once we have all necessary information, it generally takes about thirty (30) days to process your claim and issue a check.

If the lower price is advertised in a Non-Auction Internet Advertisement: Email   within 90 days of purchase for a Sales Price Protection claim form. You will be asked to provide the Internet address where the advertisement appeared. Upon authorization, you will be instructed to mail in a claim form, along with the following information:

  • Your original itemized and dated Product receipt;
  • A copy of the Non-Auction Internet Advertisement which shows the date the advertisement was posted, merchant name, Web site address, customer service telephone number, the Product (including model number), and sale price;
  • Any other documentation We may request.

Once the required documentation is submitted and your claim is verified, you will receive a check for the price difference. Once we have all necessary information, it generally takes about thirty (30) days to process your claim and issue a check.

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When I buy something online, is my Satisfaction Guaranteed?


One of the main reasons that people avoid online shopping is the fear that the item they’ve bought won’t be exactly what they wanted. They worry that the return process will be complicated or that the merchant won’t be willing to refund their money. Who wants to be stuck with a pair of designer jeans that just don’t fit, or a credit at a store you’ll never use?

The secret to finding peace of mind with every purchase lies in ensuring that your order is covered by a buyer protection program BEFORE you take your virtual secure shopping cart through the checkout.

eBillme offers a comprehensive Satisfaction Guarantee that provides you with a money-back refund if you are at all dissatisfied with your purchase. By shopping online and checking out with eBillme, you’re covered by a protection plan that is more comprehensive than that offered by most local stores.

Since you paid cash for your purchase through online banking when you checked out using eBillme, your refund is returned to you the same way. You’ll never be stuck with a store credit. What could be better than a secure online shopping experience with 100% satisfaction guaranteed?

However, there are some items that are not covered by satisfaction guarantee. These include land, plants, jewelry, second-hand items, coins and counterfeit items. If you’re going to shop online, it is very important to understand and take advantage of extra services, including built-in Satisfaction Guarantee. Have a look at the eBillme Buyer Protection program, for more information.

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Can any online shopping purchase be returned to the retailer?


You’ve made sure that you only engage in secure online shopping. You know that the merchant offers an extended warranty. That’s it right?

Wrong. It’s not enough to just be aware that an online retailer offers an extended warranty on products; you really have to read the details in the return policy to understand the complete terms and conditions that apply and which products or services are covered. For example, retailers typically have basic requirements for product returns. The item usually has to be returned in its original packaging, unopened, unused, and damage free. That’s why it’s important to examine your product carefully when it arrives. Keep the original packaging and make sure to return the item within the specified limited number of days.

Although a retailer offers a policy on returning items, they might not honor the return of every product they sell. If you’ve purchased a computer through online shopping, the retailer might refund the cost of the computer itself, but not the cost of any extras, such as software or batteries, and they may charge a restocking fee. Items such as plants, food, second-hand items, land, or big-ticket items like cars, planes or boats, typically aren’t covered by an online return policy. So, before you buy something through online shopping, make sure to read the fine print first. That way, you’ll avoid any disappointment or frustration when trying to make a product return.

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What if the retailer doesn’t offer any return options?


If the online shopping site you’re comfortable with offers a product satisfaction guarantee or guarantees a defective product return, you should feel good knowing that the store wants to keep its customers happy. A secure online shopping site that openly offers a buyer protection plan and easy no-hassle product returns must be confident in their products and services.

By familiarizing yourself with a retailer’s buyer protection program and return policy, before making your online shopping purchase, you can avoid the headache of having to deal with an unsatisfactory item. When you use a payment method with a comprehensive buyer protection plan, you ensure that your online shopping experience will be rewarding and stress free. Payment methods such as eBillme allow you to pay cash for your online purchases while benefiting from a comprehensive buyer protection plan that provides you with a Satisfaction Guarantee, among other features.

If a merchant’s return policy is vague, or non-existent, consider shopping elsewhere. When a retailer doesn’t feel confident enough about the product to offer a return policy, it’s likely that you aren’t going to feel confident giving that retailer your hard-earned dollars.

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How can I return an item purchased online?


One of the problems with shopping online is that you can’t actually see the item you’re buying at the time you make your purchase. You can’t try it on, feel the quality, or test the functionality. For this reason, the majority of online retailers will accept an item that you wish to return. For those retailers who won’t accept returns, it is a good idea to pay for your order with a payment option that includes a Satisfaction Guarantee and a guarantee protecting against shipping damage like eBillme.

In order to return your purchase, you will need to ship it in its original packaging, with all user manuals. You will be required to cover the cost of shipping and depending on the product and the merchant, you may be asked to pay a restocking charge.

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Am I always protected by a satisfaction guarantee when I shop online?


Did you know that when you buy something online, you might be protected by a satisfaction guarantee and not even know it? If you’re paying for online purchases using a service like eBillme, you’re also being protected by their special product satisfaction guarantee. Basically, if (for whatever reason) the retailer won’t accept a product return, eBillme will guarantee your satisfaction through their buyer protection program. Some things aren’t covered (land, real estate, plants, food, etc.), but for everything that is covered, you will get a full refund if you’re not completely satisfied with the item.

You only have to research your options and product guarantees once by reading up on your credit card policies and services, and comparing them to the types of product guarantees offered by companies like eBillme. Once you’ve got an understanding of the pros and cons offered by each service, you’ll be able to make important spending decisions on everything from where you do your online shopping, to how you pay for your purchases.

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What is fraud protection?


Fraud protection safeguards you from unauthorized transactions. If you use your credit or debit card to shop online, you might be covered by your card’s specific corporate policy in the event that you find yourself a victim of online fraud. However, if you want to mitigate the risk of having your personal and financial information compromised, you can opt to use an alternate payment option, such as eBillme.

The eBillme Buyer Protection program is truly unique since it allows you to pay cash for your purchase, but you’re still covered by a zero fraud liability policy. This is an enhanced service typically offered for a fee by premium credit card companies. When you checkout using eBillme, your peace of mind is guaranteed.

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What does zero fraud liability mean?


If you find yourself the victim of online fraud, knowing that you’re covered by zero fraud liability is essential to protecting your peace of mind and finances. What this means is that if your personal or financial information is used for unauthorized purchases, you are 100% covered. Shopping with eBillme ensures that you receive the maximum protection against online fraud.

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Why would I use an alternative payment method?


Originally, the only way shoppers could pay for their online orders with cash was by mailing paper checks. But the delays waiting on the mail and waiting for the check to clear often caused backorder situations and disgruntled customers. Checks have quickly become obsolete online.

The second generation of cash payments arrived with online debit. Faster than paper checks, debit quickly gained traction. Many consumers switched to this payment method but found they were concerned about the security, liability and hidden fees. They started to look for a new, safe and free alternative.

The evolution continued and other types of payment methods evolved to replace online debit, credit card and check payments. Some of these new alternatives are cart based, some are new forms of credit, and others are new forms of debit like eBillme. eBillme was created as a secure debit option that resolves all of these issues by providing secure debit with comprehensive buyer protection and no hidden fees. The next generation of cash payments online is eBillme.

Many online retailers are moving quickly to integrate these alternative payment technologies into their checkouts – so that they’ll be ready for you as you shift the way you pay for things online. According to a May 2008 survey by First Annapolis Consulting Inc., “41% of the merchants surveyed reported accepting at least one alternative payment form, and nearly half of those accept at least two payment forms.“ As alternative payment options become the standard offering online, many consumers like you are becoming more and more comfortable placing orders online using these methods.

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What are all the different ways that I can pay for purchases online?


With concerns about security, and high interest rates, many Americans are investigating how alternative payment options can help them when they’re shopping online.

Cash Based Payment Options:
Cash based payment options let you pay for your online shopping orders with cash. One popular option called eBillme allows you to shop and pay cash with online banking. When you’re shopping online, at the retailer’s payment page you just select eBillme as your payment option. Then you get a copy of your bill on screen. You log in directly to your online banking and pay the bill.

Some other cash based payment options only work with a few banks, while eBillme works at any American financial institution that lets you pay bills online. You can pay your eBill at virtually any credit union, bank, and bill pay portal in the United States.

Checkout Cart Payment Options:
Usually, if you want to use a checkout cart payment option, you first sign up for an account with the payment provider. When signing up you will be asked to enter personal confidential information such as your credit card or bank account number and the payment provider will store that information for you. (Because you’re giving them sensitive information, it’s important to make sure you are dealing with a very reputable checkout cart provider.)

When you go shopping online you’ll see your payment provider’s logo on the cart or payment page at the authorized web site. When you select the payment option, you’ll be directed to a page hosted by your payment provider where you can login and verify your shipping and payment information. In some cases you’ll be redirected back to the retailer’s web site, in others you’ll stay at the payment provider’s until you complete your order. Either way, you finalize your order and it gets shipped to you.

Alternative forms of credit:
Some people are looking for more credit when they’re shopping online. If you’re one of these people, the alternative forms of credit out there may be right for you. These generally allow you to shop online and pay for your transactions later – similar to using a credit card. At the payment page, consumers select their Alternative Credit Provider as their payment option. They are then directed to a credit application page where they are asked for personal information including their social security number and date of birth so that a credit check may be performed. Once you’re approved, the retailer ships the merchandise.

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Where can I shop with alternative payment methods?


Most of the alternative payment option providers have a web page dedicated to letting you know exactly where you can use their payment option for example eBillme has the eBillme Debt Free Mall.

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How do I get support if I buy something with an alternative payment option?


There’s nothing worse than trying to complete an online transaction that’s supposed to be easy only to find yourself getting error messages and not having anywhere to go for support. And sometimes, when you seek out technical support, it’s confusing, intimidating, and may not be all that much help unless you already have a pretty good idea of what you’re doing.

Alternative payment option providers strive to make sure that this is not the case. Most, if not all, have contact information located right on their home pages so help is just a phone call, away. Some, like eBillme, even have email and live chat options in case you prefer.

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Do alternative payment options offer insurance on what I buy?


Credit cards often offer insurance on purchases, but do you know the cost that you’re paying for that coverage? It’s worth finding out. Annual fees, usage fees and high deductibles can add up quickly. Many alternative payment options offer some coverage, but a lot of it is quite limited. Did you know that when you use eBillme as your payment option, you get a Comprehensive Buyer Protection Plan which includes Satisfaction Guarantee, Shipping Guarantees and even Lowest Price Guarantee?

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Where are credit cards accepted online?


Credit cards are the traditional way of paying for online purchases so most online retailers accept credit cards online. Can you even imagine a world where you don’t use credit cards to pay for your online orders? Dan Schatt, senior analyst with Celent LLC, can. He predicts that “credit card volume will drop below 50 percent of online-payment volume by 2009.“ With credit card payments on the decline Schatt expects that “alternative online payment initiatives will grow to over a quarter of all U.S. online payment volume within the next three years.“

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Is it safe to use my credit card online?


Using credit cards online can be safe or can be risky (particularly if you’re on a shared or public computer with no virus or firewalls protection). eBillme has created Tips for Shopping Online Safely to help you protect yourself online, as well as Tips for Protecting Yourself From Identity Theft.

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What is a CVV? Where do I get one?


CVV or Card Verification Value refers to the security code on your credit or debit card. Sometimes it’s called a CVV2 or CVC2 (Card Validation Code). It is a 3 or 4 digit security code that is often needed when online shopping. Merchants and online retailers use this code to make sure that you have the credit or debit card in your possession when they can’t verify your signature. So to get a CVV, just flip over your credit or debit card and locate the extra 3 or 4 digit number on the back of the card.

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How can I speed up my order if I want to pay by check?


If you generally prefer to pay for your online orders by check, there are a few ways you can try to speed up your order – depending on how much of a rush you are in. You can send your check overnight express to the online retailer. You can call to follow up and be sure that they’ve received your check and have allocated it to the correct order. You can ask them to ship your order overnight express. One alternative payment option that might help if you prefer to use cash from your bank account is eBillme.

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What is online fraud?


According to statistics reported by the National Fraud Information Center, 25% of consumers between the ages of 20 and 29 reported complaints of Internet fraud. The most common types of online fraud include offers of incredibly low prices, promises of benefits that seem too good to be true, guaranteed credit regardless of credit history, or prizes that require payment. If you’ve won a prize, you shouldn’t have to pay for it!

Online fraud can take the form of consumer credit card fraud, debit card fraud and identity theft. Bogus companies who are willing to take your money, but who have no actual merchandise to sell are one of the most common forms of online fraud. You think you’re purchasing something when, in fact, the “company” has no intention of ever delivering the goods. That’s why it’s a good idea to be sure of who you’re buying from when shopping online. Make sure they have a physical address and contact information that is reliable. Look for secure shopping carts and sites BEFORE you buy.

The FBI maintains a comprehensive list describing the different variations of online fraud.

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How can I protect myself against online fraudsters?


Online fraud, telephone fraud, credit and debit card fraud – it seems that there are so many ways for unscrupulous minds to take advantage of your personal and financial information. However, you can mitigate the risk by remembering a few basic rules:

  • Keep your credit card numbers private. Never give your credit card number to anyone - not even someone claiming to be from a charity! - over the phone.
  • Don’t fall for scams claiming big rewards for a donation of money. For example, don’t believe anyone who says they will give you a cruise if you donate $100 dollars to their charity.
  • Only buy from secure online shopping sites.
  • Use online bill payment services when you shop online to avoid having to enter in your credit card information. When you checkout using a service like eBillme, you pay for your purchases through online bill pay, and completely remove the need to share personal or financial information online.
  • Be wary of work-from-home scams. Remember, you should be paid for doing a job; you shouldn’t have to pay to get one.

Online fraud is an unfortunate reality, but being forewarned is being forearmed. With a little information, you can easily detect scams and prevent yourself and those you know from being made victims.

 

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What are the most common internet scams?


You can help yourself prevent Internet fraud by being careful who you do business with. It’s always a good idea to check on a company’s track record with the Better Business Bureau. The presence of a current HackerSafe logo is also a good indication that the company is concerned with preventing Internet fraud.
Here is a list of the top ten Internet fraud scams as reported by the National Fraud Information Center for the period of January to December, 2005:

  • Auctions: Goods are never delivered. 42% of complaints
  • General Merchandise: Goods are not delivered. 32% of complaints
  • Nigerian Money Offer Scam: 8% of complaints
  • Fake Checks: 6% of complaints
  • Lotteries: Request for payment to claim. 4% of complaints
  • Advance Fee Loans: False promises. 1% of complaints
  • Information/Adult Services: 1% of complaints
  • Work-At-Home Plans: 1% of complaints
  • Internet Access Services: 1% of complaints
  • Phishing: Fake emails requesting information. 2% of complaints

What can you do protect yourself from online fraud? By using an online bill payment service such as eBillme, to make online purchases, you eliminate the need to divulge sensitive personal and financial information.

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What is credit card fraud?


Credit card fraud has long been a plague for consumers and merchants alike. Even in the offline world credit card numbers have been stolen and used by thieves to buy merchandise and rack up costly purchases at their innocent victims’ expense. In the past, these fraudsters used cameras or credit card readers to get your card numbers. Sometimes they’d go as far as to steal your wallet. However, with the enormous growth in online shopping, the Internet has become another arena for thieves to get what they want – with your money.

Credit card fraud online most often occurs when someone is able to steal your credit card number through phishing emails, charity scams, false auctions or fraudulent online stores. Once they have your card information, thieves use it to make purchases elsewhere. They ship these purchases to themselves, but try to leave you with the bill. You may not even realize that your card has been compromised until several weeks after the fact - especially if you don’t check your credit card statements regularly.

Credit card fraud is a serious offense that can ruin your credit history, leaving you trying to prove to the courts that you’ve actually been the victim. It’s important to keep track of your credit card spending habits, receipts, etc. Before even applying for a credit card, read the company’s policy on credit card fraud to see what resources they offer customers. Sometimes they will offer a guarantee or insurance against theft. Just make sure to read the fine print. It’s great if they offer credit card fraud protection, but not great if there are strict regulations around that insurance. Some companies have low deductibles, but with others the theft may have to constitute a huge amount of money to be considered “covered”.

A safer way to shop online and avoid the threat of Internet fraud is to use a cash-based payment method such as eBillme, which protects shoppers with a comprehensive Buyer Protection program that includes zero fraud liability.

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How can I avoid credit card fraud?


The idea of having your personal information stolen through online fraud is scary for most people. However, in general, making purchases online is safe as long as you make sure that:

  • The online store is reputable (check with the Better Business Bureau if you’re not sure).
  • The online store uses a firewall for protection along with encryption software to protect your personal and financial information from getting into the wrong hands. Look for an unbroken padlock or key on your computer screen before making a purchase.
  • You never respond to emails requesting verification of your personal and credit card information. This is known as phishing. If you ever get an email that appears to be from your bank asking you to immediately verify your account details, stop! If you respond to this kind of email, you could find yourself a victim of online fraud. Once you click on the given link, you’ll be brought to a page where you’ll be asked to key in things like your bank account number, passwords, social security numbers, etc. Don’t do it!

Some people choose to have a separate credit card with a lower limit on it for their online shopping. This can be an effective strategy - but it’s a hassle to have the separate card, the separate bill, and sometimes clever criminals can use these cards to get access to more credit.

For those who want to play it safe, you can effectively mitigate the risk of credit card fraud by choosing an alternative payment method online like eBillme. That way, your payment is made through the secure bank-to-bank system, with no transmission of personal or financial information to unknown parties. The threat of credit card fraud online is thereby easily and quickly reduced.

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How can I protect a family member from credit card fraud?


Online fraudsters are counting on the average population to be naive when it comes to using the Internet. Unfortunately in this case, one of the most vulnerable segments of the population is the elderly. To protect their finances and peace of mind, there are a few things you can do to help elderly family members and friends:

  • Find a “Computer for Seniors” course where they can become familiar with computer terminology.
  • Help them set up a junk-mail filter in their email account to avoid phishing emails that could lead to credit card fraud.
  • Talk to them about the realities of Internet fraud to make them aware of the pitfalls.
  • Make sure their computer is set up with a firewall and virus protection.
  • Show them how to make online purchases using alternative payment options which do not involve using their credit card numbers online.

The AARP provides tips and suggestion to help prevent seniors from becoming the victims of online fraud. The FBI’s Tips and Suggestions Site is specifically directed at protecting seniors from fraudsters.

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Where should I report suspected credit card fraud?


Credit card fraud can happen online to even the most computer savvy among us. Scammers have become excellent at re-creating websites and emails that appear to be from legitimate banks and retailers. If the worst case scenario happens, and you believe you’ve become a victim of credit card fraud, don’t panic. The first thing you need to do is report it to your credit card company.

If you have credit card fraud protection as a service through your bank or credit card company, they may refund you the amount of any unauthorized purchases, as long as you report the crime immediately. Your credit card company can also issue a “stop payment” on your card so that nobody else can make any further purchases with it.

It is also a good idea to alert your bank or financial institution, and your local police department. There are online national and international fraud watch organizations available where you can file a complaint. Making sure all of the required companies and authorities are notified will help to ensure that the damage done by this criminal is limited.

Time is of the essence when dealing with online credit card fraud. In order to limit the financial damage, it is critical to report fraudulent use of your card as soon as possible.

The Federal Trade Commission has an excellent website with more information on spotting, stopping, and avoiding credit card fraud.

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How can I avoid debit card fraud?


Just as credit card fraud is on the rise, so too is debit card fraud. To commit debit card fraud, all a thief needs is your card number and Personal Identification Number (PIN). This allows the thief to gain access to your bank accounts. Debit card fraud can be even more devastating in some ways than credit card fraud, since in this case the criminal gains access to the money you are using for every day spending.

The following are basic things you can do to prevent debit card fraud:

  • Don’t give your PIN to anyone. That includes family members and friends.
  • Shield your PIN from onlookers when using it to make a transaction.
  • Always review financial and account statements to ensure accuracy.
  • Don’t discuss debit card information when talking on a cell phone because conversations can be picked up by radio scanners.

Of course, if you do suspect that your card or PIN has been compromised, contact your bank or financial institution immediately.

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How can I protect my debit card PIN number?


Just because you use a debit card to make purchases, doesn’t mean you’re protected from fraud. Even if your card is stolen, the thief can’t do much unless he or she has your PIN number. However, there are a number of ways that criminals can trick you into revealing your PIN:

  • The PIN is written somewhere in your wallet, on a piece of paper, or even on the card itself. If your entire purse or wallet is stolen, the first thing the thief will do is search for any passwords, or PINs that you may have written down somewhere.
  • Easy to identify PIN numbers. Even if you don’t have your number written down in your purse or wallet, a thief can easily figure out the code if you’ve used something obvious like a birth date. A thief will look for that kind of personal information.
  • There have been cases were legitimate ATM machines have been tampered with. A device that looks like the real thing is installed into the machine so that it scans your debit card, but sends the information to the wrong hands.

Debit card fraud can be avoided by choosing your PIN carefully (don’t make it anything that is easy to guess), watching your back when using bank machines, and being careful of anything that doesn’t look “normal” when you’re about to use an ATM machine.

When shopping online, always make sure that you shop online at merchants who have secure shopping carts. Instead of using your debit card to shop online, a safer alternative is to use online bill payment for your purchases. eBillme is the easy way to shop online and pay cash through online banking.

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How do I register for an online bank account?


If you’ve got a computer, access to the Internet, and a bank account, you can usually get set up with an online bank account fairly easily. Simply visit your financial institution’s web site and go through their enrollment steps.

Each bank is a little bit different, but usually the web site will ask you to confirm your address, your account numbers, and to provide answers to some security questions. You’ll then be asked to create a unique password and given a set of questions that only you will have the answers to. That way, if you ever decide to contact the bank by phone, they’ll be able to verify that you are who you say you are by asking you one or two of your security questions.

Just so you know – when the bank is asking for your online banking password, they aren’t asking for your personal identification number (PIN). You should never give that out to anyone. If you’re not comfortable registering for an online banking account through the Internet, you have the option of phoning in your registration, or visiting your bank in person so that they can help you through the online banking registration process.

Here are links to a number of online banking registration pages for some national banks:

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What should I consider when I’m opening an online bank account?


Fee structure, services offered, interest rates, branch and ATM locations and hours are some of the main considerations when choosing a traditional bank. Each of these criteria is still important when you’re choosing an online bank since you’ll most likely be using the same bank for your offline transactions as well.

One of the most important things to consider when signing up for an online bank account is the bank’s security. It’s great to have free online banking as long as it’s not at the expense of your financial security. If you’re looking at new banks or financial institutions that you’re not familiar with, or even if you’re not sure what your own online banking security policies are, make sure to find out.

Do a little research by reading their security policies and procedures. All banks that provide online banking have to follow strict security regulations governed by Regulation E (RegE), of the Electronic Fund Transfer Act. The information on security should be easy to find on the bank’s website and should offer instructions on what to do if you believe you’ve become a victim of identity theft. Safe online banking sites will let you know if they offer any kind of guarantees or insurance should you find yourself a victim of theft or fraud. When banks offer that kind of written guarantee, you’ll be more confident that they are serious about protecting you.

Some additional considerations when researching an online bank are: How easy is the web site to use? Does the bank offer technical customer support 24 hours a day? Can you do all the transactions that you will regularly want to do – including paying bills online and transferring funds?

Taking the time to carefully compare all of the options before you choose a financial institution will likely save you time in the long run because you’ll be sure that you’ve made the right choice for you.

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What online banking services should I get?


Online banking is a lot more than just being able to check your account balances online. You should be able to take advantage of the same banking services online as you can in person. Having easy access to Internet banking has a lot of advantages including the following:

  • Ability to see at a glance your outstanding debts, including loans, mortgages, retirement savings plans, education funds, etc.
  • Ability to pay bills online
  • Ability to view processed checks online
  • Ability to apply for credit online
  • Ability to open and close accounts online
  • Ability to transfer funds online from one account to another

If you’re registering for a banking service that offers these services for free, or for a limited service charge, it’s probably worth taking advantage as much as possible. If there are extra charges tied to these services, you might want to consider switching banks, or only signing up for the services that you know you’ll need on a regular basis.

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Why should I choose online banking?


These days, people are looking for ways to cut back on greenhouse emissions by doing things like carpooling or walking instead of driving whenever possible. Online banking might not save the planet, but it could save you a lot of time, wasted energy and fuel.

For some people, paying the bills used to mean getting in the car and visiting the phone company to pay the phone bill, the cable company to pay the cable bill, etc. A lot of time was wasted just idling in traffic, then waiting in line at each place.

For others, paying bills was done by credit card, check, or money order through the mail. Of course, with those options, you had to make sure your bill was sent in time or you risked being charged with a late fee. The other problem was all the paperwork coming through the mail. That meant sorting and organizing all of your paid bills into a filing cabinet and tossing the envelopes into the garbage or the recycling bin.

Internet banking takes care of all of these problems. You can access your online bank account from home, work, or even while away on vacation. There’s no driving involved and best of all, no needless paper cluttering your home. Still not convinced? Just talk to a customer representative at your bank for more information. They’ll answer all of your questions about the benefits of online banking.

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Do all banks offer the same services through online banking?


When you’re thinking of signing up for a new online banking service, most people tend to stick with the financial institution they’ve always used. While most of the major banks and financial institutions do offer similar services online, the differences can be quite surprising.

A few things to consider when searching for a bank online include:

  • Whether or not there is a fee to register for an online bank account, especially if you’re a new customer.
  • What types of free online banking services they offer (savings, checking, free bill-paying online, etc.)
  • Differences in online bank account interest rates.
  • Online theft guarantee. Many banks will offer protection or reimbursement for using their Internet banking service. Why? Because most well-known, established banks have very tight security and are confident that you, as a consumer, will be well protected.
  • Depending on your needs you may want to look for a banking service that also has a physical location, not just a virtual site.
  • Minimum deposits required. Some banks will require a minimum deposit or will only offer free online bank services if you arrange direct-deposit through them.

All online bank accounts are not the same, so take the time to figure out which one is right for you before signing up.

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Is online banking really that convenient?


Online banking is probably one of the easiest things you’ll ever do. It really will simplify your life. Don’t worry! You don’t have to be a computer expert to pay bills online. In fact, your bank will probably have a free technical support line in case you run into any problems. They can even guide you through the process of registering for an online bank account.

The majority of big-name banks offer great tutorials online, easy-to-find toll-free numbers if you need to talk to a real person, and the convenience of paying all of your bills online with just a few clicks of your mouse. To find out more information, read the information on your bank’s website or give them a call with your questions.

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Is it safe to do my banking online?


Banks, credit unions and financial institutions spend a great deal of time and money to ensure your safety while banking online. That being said, fraudsters can also spend a lot of time and money trying to hack into these systems.

Online banking is considered safe, but you should take steps to protect yourself from fraudsters who may be trying to steal your identity while you’re banking online.
To protect yourself from identity theft:

  • Install anti-virus software
  • Learn how to spot a phishing email and what to do if you get one
  • Only navigate directly to your online banking web site (don’t follow links to it)
  • Protect your online banking login information (don’t share your PINs or passwords with anyone!)
  • Be sure to log off the online banking web site when you’re finished

For more information on banking online safely, see GetSafeOnline.org.

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Is it safe to do my online banking at a public computer terminal?


If you have a choice, it’s usually much safer to bank online from a computer terminal that is not shared. However, sometimes you can’t avoid it and there are a few things you should keep in mind to protect your online banking security when using a computer that is not your own:

  • Always “log off” when you’re finished using your online bank account. Some computers are set up to allow users to automatically login without retyping usernames and passwords. For example, if you only return to the bank’s homepage without logging off completely, someone could come along behind you and easily access your online bank account because of the information you’ve left behind.
  • Make sure there are no prying eyes lurking over your shoulder. It’s the equivalent of someone looking over your shoulder while you key in your ATM number. As you access your account, stay alert to the people and activities going on around you.
  • Never leave the computer unattended without first completely logging off of your online bank account.
  • Clear your cookies when you’re finished. Cookies are used to track where you’ve been online and can often contain sensitive information.

For more information on how to clear your cookies and conduct online banking transactions safely at a shared or public computer terminal, see GetSafeOnline.org.

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Why did my online banking login change?


Many online banks are taking steps to make their login processes more secure. The first step in these changes has been designed to help you make sure that you’re actually at your online bank before you enter your password. To do this, banks are moving away from entering your username and password on the same screen.

They are implementing a process where you go to the bank’s web site, enter your username or userID, and then the bank authenticates back to you that you are at the bank’s web site. It does this by showing you an image and some text that you have pre-selected. If you recognize this image and text, then you know that you’re at your bank’s web site. You can then go ahead and enter your password to authenticate yourself (hence the term “double authentication” – the bank has authenticated its web site to you, and you’ve authenticated yourself to the bank).

Many banks will be taking even further steps to secure their login processes - especially if you’re moving large amounts of money out of your accounts. Some, like Bank of America, have introduced systems that email you a text message with a one-time use code that expires as soon as you use it.

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What bills can I pay through online banking?


Most banks, financial institutions and credit unions have web sites that offer online banking bill pay. This electronic way of paying your bills is fast, easy and convenient. There are a wide variety of bills that can be paid through online banking. These include:

  • Electricity bills
  • Gas bills
  • Bills for internet services, cable, and phone
  • Water and sewer bills
  • Credit card bills
  • Property and Income tax bills
  • Some colleges will accept their tuition payments through online banking – check at your bank’s web site to see if your bank accepts tuition for your school online

When you’re paying bills online, it’s important to check that there won’t be any delays in your payment getting to the company where you owe the money so that you avoid any late penalties they might charge you.

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Why should I pay my bills through online banking?


If you’re like many people, you find online banking to be one of the most convenient services available. It’s so easy: you don’t have to travel the busy streets, stand in line to do a simple transaction, or rearrange your schedule to accommodate the banking hours. These days, the average person can pay bills online and take advantage of discounts and online offers by a few clicks of the mouse.

Money management is a concern for many people. It’s easy to lose track of how many purchases you’ve made online if you’re not paying attention. In addition, the convenience of credit card payments makes it much easier to shop on impulse. Buying items just because they’re offered at a discount isn’t really saving you money if you never needed the item in the first place. But, there’s a simple solution, so don’t worry.

If you already pay your utility bills online, you’ll find it really easy to pay for just about any purchase online. To take advantage of the next great online offer you come across, look for the option to pay directly through your bank account. Then, login to your online bank account and go to your list of payees. Add the name of the store where you’ve shopped and make your online payment. Now, isn’t that better than braving the crazy traffic and wasting all of your gas?

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How can I pay bills through online banking?


The steps you follow to pay bills through your bank’s web site may vary a bit depending on where you bank. In general though, you:

  1. Log in to your online banking account,
  2. Select the “Bill Pay” tab,
  3. Enter the payee information (who you want to pay) or find the payee in a drop-down list,
  4. Enter the bill information (including the invoice number or account number and the amount you’d like to pay),
  5. Select which account you’d like to pay from (if you have more than 1 account at that bank),
  6. Select the date that you’d like the bill to be paid on, and
  7. Confirm that everything you’ve entered is correct.

That’s it, you’re finished. And once you’ve added a biller as a payee, you don’t have to add them again. They should now appear in your list of payees.

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What is eBillme?


eBillme is the easy way to shop online and pay cash through your online bank.

With eBillme, you place your online order and select eBillme as your payment option. Then you go to your bank’s web site and pay for your order there – the same way you pay many of your other bills online. It’s easy and is one of the safest ways to shop online because you don’t transfer any personal financial information to anyone other than your own bank.

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Where can I use eBillme to pay for purchases online?


One of the best features of Internet banking is the ability to pay for things that you’ve bought online. Whether it’s a stack of new books to read, clothing, shoes or a new appliance, using a third party, like eBillme, is the safest way to go.

Not only do you avoid having to hand over your credit card number to a company that you may not be familiar with (risking identity theft), you’re also working toward better money management by only spending funds that you have available in your bank account. A lot of retailers are now offering eBillme.

To use eBillme, add your selected item to the online shopping cart. You’ll be asked to fill out your mailing/shipping address, phone numbers, and email address. You’ll have a chance to review your order in case you want to make changes, and then you’ll be directed to the payment window. This is where all of your payment options are listed. Select eBillme and then pay your eBill through your online banking bill pay – just like you’d pay any other bill through online banking.

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Does it matter where I bank if I want to use eBillme?


Where do you bank? It doesn’t matter. Virtually every bank in the United States that offers online banking offers online bill pay as well – and as long as your bank offers online bill pay, you can use eBillme. We’ve created a list of Banks eBillme Works With

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What types of things can I buy online?


The Internet allows people all around the world to sell anything they can think of to anyone who might be interested. It’s truly amazing what you can find online. From clothing, to consumer electronics, to tools, to paintball paraphernalia – it’s all just a click or two away. The trick to shopping online is to carefully read the descriptions and critically view the photographs to make sure you’re getting what you’re paying for.

Computer electronics stores are often staffed with part-time or casual after-school employees who might not be as knowledgeable on computer electronics as you’d like. There’s usually someone around who can answer your questions about computer electronics, but they’re often busy with other customers, leaving you waiting on the side.

When shopping online for computer electronics, each item is usually displayed with a detailed description of the product including its uses, any extras or accessories that might be needed with it, what the item is compatible with, any warranties associated with it, etc. In fact, online shoppers have instant access to more information than the typical part-time store clerk is going to be able to offer.

Consumers who shop for online computer electronics have the benefit of doing quick comparison shopping for the best price along with a wealth of online information to help consumers make the best purchase.

Home furnishings are surprisingly popular online. All of a sudden you’re exposed to more outlet sites, clearance centers, and going out-of-stock sales than you ever realized existed. Finding the perfect online store is a lot easier than driving around the city for hours on end, and there’s no need to pay for parking! To find the best online shopping sites, do an Internet search for home furnishing clearance outlets or home furnishing sales.

One thing to watch for, however, is shipping charges. If you’re buying home furnishings from an online store, find out if there are any shipping charges and if there are, find out if they offer some sort of insurance should anything happen to your purchases during shipping. Compare the cost of full-price home furnishings to what you’ve found online (along with the extra charges like shipping) and decide for yourself if your online find really is a great deal.

Some people wonder if it makes sense to order clothing online. Online shopping should be the first thing to come to your mind when searching for the latest fashion. Go right to the source by visiting your favorite designer’s website. These days, practically everyone has their own website, so you can be sure that any designer of high quality fashion is going to have an online store, or at least an online site.

The best thing about online fashion shopping is the ability to go into any store and browse without feeling intimidated or pressured to buy apparel. Go ahead and have a look in the most expensive store you can find. If you can afford high fashion designs, great! If not, let the high designer websites inspire you to create your own high fashion look, at a much cheaper cost. If you’ve got your heart set on a designer item, check clearance sites for sales, or visit an online auction site to see if someone else has it for sale at a lower price.

As long as the store has a fair return policy, and you think you’ll like what you ordered, then why not? Just be sure to check the retailer’s location, refund policy and shipping costs before you order. Follow the online store’s size guide and be honest with yourself. Actually measure your waist and hips to be sure you’re getting the best size for your body. If you want added protection in case you have to return something, try using a payment option like eBillme that comes with comprehensive buyer protection that includes return guarantees.

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Is it easier to buy things online than in a regular store?


Shopping online is one of the greatest modern conveniences today. It’s no different than window shopping, except your feet don’t get cold and tired, you don’t have to pay for gas and parking or bus tickets, and you’re able to view thousands of products in a shorter period of time. It’s really a lot less hassle than going to a store.

If you’re in the market for a new laptop or personal computer, you’re going to really enjoy shopping at an online computer store. There’s a feeling of being in control and not having to rely on a sales person to guide you through the process of deciding. It’s especially useful if you’re not really familiar with computer terminology, or you’re not sure what you want. It’s difficult to approach a sales person and ask for help when you don’t even know what to ask for!

That’s where online computer shopping comes in handy. A good online computer store will offer resources to help you research for what you want and need in a computer. You can use the buyer’s reviews to see what other people have to say about their purchases, or do a little comparison between computers to see what extras you really need, and which ones you can live without. Once you’ve got an idea of what you want, you can then start building your computer online. You’ll be asked what kind of memory, speed, security, software, computer color and accessories you need. The more extras you add, the more the computer is going to cost. At least when you’re shopping at an online computer store, you don’t feel pressured to make an instant decision. You can think it over and avoid paying too much for things you really don’t need.

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Are there any hidden costs when shopping online?


Before buying, look for the following information to give you a better idea of whether there will be extra charges involved:

  • Look for the word “import” or “imported” before buying online. That could mean that the company has to order the item for you from another location and you could be charged extra for the international shipping and custom charges.
  • Is the item you’re purchasing in U.S. currency? If not, do a quick currency conversion using an online calculator to see what the price difference will be.
  • High shipping charges. Sometimes a company will charge a flat rate for shipping which could be a money saver if you’re purchasing a big ticket item.
  • Handling fees. Some online retailers charge handling fees or restocking fees on returns. Knowing these in advance can save you a lot of money in the long run.

Shopping online is easy and convenient, but it’s a good idea to make sure you’re really getting the deal you think you are.

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What can I buy with eBillme?


eBillme allows you to shop online and pay cash through your online bank. eBillme is offered at over 800 online stores. From computers, to iPods, to luggage, to home furnishings, to tools for building a new deck, to paint ball accessories, you can use eBillme for almost everything.

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Where can I find online shopping deals?


Online shopping seems like a great idea until you sit in front of the computer with no clue where to start shopping. If you’re interested in finding new places to shop online, try searching some of the more popular online shopping malls including:
- Shopping.com
- Bizrate.com
- Pricegrabber.com
- Debt Free Mall

From their home pages, you’ll get a list of retailers by category to choose from. Online shopping malls make it easy to find specific items of apparel, home furnishing, computer electronics, etc. You can search by price (from high to low), name, brand, manufacturer, even color and size if applicable. Some of them, like Epinions, or CNET also include ratings from other people who’ve purchased the items before. This can be really helpful if you’re buying a large item. At first it might seem a bit tricky to find what you’re looking for online, but once you get the hang of it, you’ll discover that it’s much easier and less time consuming than driving all over town looking for that one special item.

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What is a comparison shopping web site?


A comparison shopping web site automatically scours the web to find the best deals on products. If you search for a product on a comparison shopping site, what you’ll generally get is a lot of information about the product including a detailed description and picture, and then there will be a list of stores where you can buy the item. This list will show the price of the item at each store and sometimes will even show how much each store will charge to ship the item to your zip code. Comparison shopping Internet sites can really speed up your online shopping. If you’re in a rush, sites like eBillme’s Debt Free Mallare a great place to start.

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How can I find reviews about the product I want to purchase online to make sure it really is a deal?


Some things, like perfume or cologne, are hard to buy online unless you’re sure of exactly what you want. While most trustworthy online stores will allow returns and refunds within certain conditions, it might not be worth the price of shipping to order something you’re not sure you’re going to like.

If you’ve got a pretty good idea what you want to buy online, but you’re still not sure about it, do an Internet search for product reviews. You’ll most likely get more reviews than you could ever read, but skimming through a few of them they might help you make that final decision.

Many online deals websites offer a place for consumers to post their own reviews. Decide what’s most important to you about the product. Do you want to know if the technology is worth the discount, or whether the cotton sweater you want to buy shrinks to half its size when washed? Look for reviews that talk about the issues you’re most concerned with. Epinions, and CNET are good opinions websites to get ratings on a wide variety of items.

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How hard is it going to be to find specific items through online shopping?


It is usually very easy to find specific items when you’re shopping online – much easier than driving around town looking at different stores. If you’re having trouble finding your item online, try entering the exact sku or exact product name and number into one of the major search engines Google, MSN Live, or Yahoo.

If you’re not having any luck through the major search engines, you could try looking for the manufacturer’s web site and searching there directly. If the manufacturer doesn’t sell online, often they’ll have a listing of “authorized retailers” or “authorized online resellers” where you can find their products.

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What kind of deals or free stuff can I get online?


There are a lot of deals and free things you can get when you’re shopping online. A lot of stores offer free shipping, or free shipping if you order over some dollar amount. Some include a free gift with purchase, or a free gift if you order a particular item (for example if you buy a computer, you may get a free printer).

If you want something free added in with your order, or if you want a discount, sometimes all it takes is a phone call to the online merchant’s customer service center and they’ll be able to give you a coupon code to use on the web site. Alternatively, you can check online to see if they have advertised any coupon codes anywhere.

Totallyfreestuff.com is a web site that indexes free offers on the web. Be careful when looking for free things online – often the retailer wants some personal information from you in exchange – be sure that you’re willing to put up with email, phone calls, or junk mail just to get your free item.

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Is it safe to shop online?


In a world constantly reminding us how vulnerable our identities and financial information are, it is understandable that people are concerned about whether there is such a thing as safe online shopping. Safe shopping doesn’t just take place in a physical store, but is also available to everyone who enjoys the convenience of online shopping. With a little common sense and basic knowledge of what to look for, everyone can enjoy safe shopping and secure shopping online.

The first question to ask before placing an order online is whether or not the site offers secure online shopping. How can you tell? A secure site will use encrypted software to protect any information you send over the Internet, including your personal and financial information. The site should have an easy-to-find privacy policy and you should see an unbroken key or padlock either at the top or bottom of your computer screen.

To make sure you get a secure online shopping experience, shop with online stores that you’ve heard of before. You should feel secure shopping with any of the big name department stores or chains online. While there is no guarantee that you’ll experience a safe shopping experience online, by shopping at companies whose names you know and trust, you’ll significantly reduce your odds of having a bad experience.

Using a payment option that offers Buyer Protection will also ensure that your online shopping experience is secure and rewarding.

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What are some tips for shopping online safely?


  • Whether you’re looking to do online clothing shopping or online computer shopping, make sure that the online store is reputable (check with the Better Business Bureau if you’re not sure). Do a little research to ensure that you’re dealing with a reputable, reliable online merchant that will offer you the peace-of-mind that you would get elsewhere.
  • Make sure that the checkout process is secure. Double-check that the online store uses a firewall for protection along with encryption software to protect your personal and financial information from getting into the wrong hands. Look for an unbroken padlock or key on your computer screen before making a purchase.
  • Check the return/refund, warranty, guarantee and other policies. If you’re using a payment method such as eBillme, you’re automatically covered by their Buyer Protection Program.
  • It doesn’t matter if they sell computer electronics or home furnishings, an online company that is concerned about security issues will post security and privacy policies on their site. Take the time to read these privacy and security policies to ensure that there will be no unpleasant surprises down the road.
  • Take the time to see what others have said about the online shopping store you’re considering buying from. A quick Google or Yahoo search can provide a detailed depiction of what sort of experiences other consumers have had at a particular store or with a specific product.
  • Understand the specific liability policies of your particular credit and debit card issuer. Be sure to read the fine print to see how you’re protected and what you’re liable for in the event that you find yourself a victim of online fraud or credit card fraud.
  • Beware of hidden shipping, duty and other costs. There is nothing more disappointing than being surprised after you’ve checked out at a secure shopping cart by hidden charges that were not clearly indicated. Make sure you understand all the potential charges before committing to a purchase and look for sites that clearly post such charges as part of the checkout process, or post the information elsewhere on their site.
  • Like your mamma always said – You better shop around. What might seem to be a bargain might not be once you factor in other costs, such as duty or shipping. Take the time to look at alternatives and do a quick Internet search. Or, to make sure you really are getting the best deal, checkout using a payment option that offers Best Prices Guaranteed.
  • Keep your receipts and other documentation in case you have a problem after making your online purchase. Print a copy of your receipt when you’ve completed your secure online shopping transaction. Some payment options, such as eBillme, will conveniently send a copy of your bill to your email address.
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What should I be most concerned about when shopping online?


The biggest threat to your financial and personal identity isn’t found through online shopping, but rather through phishing emails from criminals posing as legitimate companies, banks, and charities. Have you ever received an email claiming that you’ve won a prize or a trip? It’s tempting to click on the link that usually accompanies this kind of email, but don’t. You could be exposing your computer to damaging viruses that can install themselves onto your computer, leaving your personal and financial information vulnerable to theft.

Another situation that can happen is that you get an email from your bank or credit union claiming an urgent need to update your account information. These emails look like the real thing and even the most computer savvy person can be tricked. It’s important to understand that your bank or credit union would never email you with a request for sensitive account information. They’d contact you directly by phone if there was any problem with your account. So, is online shopping safe? Yes, it generally is. Should you respond to questionable emails regarding too-good-to-be-true sales or offers? No way.

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What kind of buyer protection do I qualify for when shopping online?


If you’re concerned about safe shopping online, it pays to understand the different types of online buyer protection that are available to you and how the payment method you chose can affect your level of online protection. While some credit cards offer limited buyer protection on items purchased online, alternative payment options such as eBillme raise the bar in terms of providing safe and secure online shopping by protecting both you and your purchases.

For example, where your credit card might offer protection from online fraud in the event that someone steals your number and uses your card without your permission, alternative payment options like eBillme protect buyers and reimburse the cost of damages done to products while in transit, ensure that you receive the best price for the item you’re buying online, and will even guarantee a full refund on selected merchandise. If you’re buying a big ticket item like electronics online, doesn’t it make sense for your purchase and peace of mind to be protected?

Convenient secure online shopping has come a long way since the first days of online shopping. People are smarter and know what to look for. Legitimate retailers want to keep your business and will do whatever it takes to make sure you experience safe shopping online. No matter where you shop online, make sure to print a copy of your receipt and inspect your item closely when it arrives. If you have any problems with your order, make sure to notify the company right away. If they can’t help you, have another look at any buyer protection policy that you might qualify for.

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Is it safe to buy things from an online auction site?


It’s important to take some precautions before making an online payment to an auction merchant.

  1. Do not email the merchant your personal information, no matter how professional or well designed their website or product appears to be.
  2. Report any suspicious activity to the auction’s owners. There is usually a link to go to for reporting such activity.
  3. If you’re not sure about an alternative payment option or online payment service, research it first. You should be able to easily find their website and get the answers you need within minutes. If not, reconsider using their services, especially if you feel uneasy.
  4. Before going through any online payment options, contact the merchant by email and ask about extra shipping charges.

To protect your identity and finances, do not give merchants any personal information other than your mailing address and auction email. Paying for your purchases through a secure third party payment service like eBillme is the most efficient and safe thing to do.

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Is it safe to shop online?


In a world constantly reminding us how vulnerable our identities and financial information are to hackers and identity thieves, it is understandable that people are concerned about whether there is such a thing as safe online shopping.

The first question to ask before placing an order online is whether or not the site offers secure online shopping. How can you tell? A secure site will use encrypted software to protect any information you send over the Internet, including your personal and financial information. The site should have an unbroken key or padlock either at the top or bottom of your computer screen.

To make sure you get a secure online shopping experience, shop with online stores that you’ve heard of before. Make sure the store has an easy-to-find privacy policy and make sure you agree with how they intend to use your personal information. While there is no guarantee that you’ll experience a safe shopping experience online, by shopping at companies whose names you know and trust, you’ll significantly reduce your odds of having a bad experience.

Using a payment option that offers Buyer Protection will also ensure that your online shopping experience is secure and rewarding.

When shopping online from a shared computer (such as one used at a library, school, or Internet café) you are exposing yourself to additional risks including:

  • The risk of someone looking over your shoulder to get your personal and financial information.
  • Forgetting to completely log off. We’re a busy society and in a rushed world, it’s really easy to jump up from the computer terminal and head out the door without completely logging off. The next person to sit down could easily log in as you and take advantage of your credit card information.
  • When using your own computer, you probably have a good idea of the security installed on it. When using a public computer, unless you take the time to search the system, you may not be as well protected as you are at home.

If you have to shop from a public or shared computer, try to make purchases from stores that offer alternative payment options like eBillme. With eBillme, you can place your order now, but pay cash for these purchases later from a computer that is not shared.

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What are some tips for shopping online safely?


  • Whether you’re looking to do online clothing shopping or online computer shopping, make sure that the online store is reputable (check with the Better Business Bureau if you’re not sure). Do a little research to ensure that you’re dealing with a reputable, reliable online merchant that will offer you the peace-of-mind that you would get elsewhere.
  • Make sure that the checkout process is secure. Double-check that the online store uses a firewall for protection along with encryption software to protect your personal and financial information from getting into the wrong hands. Look for an unbroken padlock or key on your computer screen before making a purchase.
  • Check the return/refund, warranty, guarantee and other policies. If you’re using a payment method such as eBillme, you’re automatically covered by their Buyer Protection Program.
  • It doesn’t matter if they sell computer electronics or home furnishings, an online company that is concerned about security issues will post security and privacy policies on their site. Take the time to read these privacy and security policies to ensure that there will be no unpleasant surprises down the road.
  • Take the time to see what others have said about the online shopping store you’re considering buying from.
  • Understand the specific liability policies of your particular credit and debit card issuer. Be sure to read the fine print to see how you’re protected and what you’re liable for in the event that you find yourself a victim of online fraud or credit card fraud.
  • Beware of hidden shipping, duty and other costs. There is nothing more disappointing than being surprised after you’ve checked out at a secure shopping cart by hidden charges that were not clearly indicated. Make sure you understand all the potential charges before committing to a purchase and look for sites that clearly post such charges as part of the checkout process, or post the information elsewhere on their site.
  • Shop around. What might seem to be a bargain might not be once you factor in other costs, such as duty or shipping. Take the time to look at alternatives and do a quick Internet search. Or, to make sure you really are getting the best deal, checkout using a payment option that offers the Best Prices Guaranteed.
  • Keep your receipts and other documentation in case you have a problem after making your online purchase. Print a copy of your receipt when you’ve completed your secure online shopping transaction. Some payment options, such as eBillme, will conveniently send a copy of your bill to your email address.
Online Shopping Tips
HomeCustomer Service • Questions about eBillme Payments
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Shopping Tips


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How can I make sure my personal information remains private while shopping online?


Before placing your order, have a look at the store’s privacy policy. Even though online store owners aren’t required by law to maintain your privacy, a reputable online retailer will do whatever it can to protect its customers. That’s why it’s important to understand the type of privacy policy the store has. If it doesn’t have one, find another place to shop.

You can usually find a store’s privacy policy right on the first page or homepage of their site. If it’s not right there on the first page, have a look under the “About Us” or “Contact Us” section. You should be able to find it easily with just a few mouse clicks. There are many safe online sites where you can enjoy safe and secure online shopping.





The merchants represented are not sponsors of the WU Pay Cash Back program or otherwise affiliated with WU Pay. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.