How can cash payments help your call center?
How do you process payments in your call center today? Do you primarily rely on credit? Call center agents typically place call center orders by asking customers for their credit card numbers, name as it appears on the card, expiry date, and "that" number on the back of the card, a.k.a CVV. Valuable minutes are wasted to collect this information, and sometimes in vain. One of the most uncomfortable scenarios for call center agents is to tell a consumer that their credit card is declined or that they are not authorized to place their transaction. Often leaving the customer insulted and confused, and the merchant with a missed opportunity.
With WU® Pay call center agents can email a bill at the click of a button – they just need to know the customer’s email address (which they happen to have collected anyway). The customer receives the email immediately and pays the bill through online banking or at a Western Union® agent location in the U.S. You receive the cash payment directly, faster than checks and money orders, and less hassle than wire transfers.
No financial information is exchanged over the phone, and there are no unpleasant declines with WU Pay. You can even use WU Pay to save orders when the customer’s credit card has been declined.
Streamline your call center operations by accepting cash with WU Pay. Get Started with WU Pay today.
