Ed Kountz, Senior Analyst, Payments and Financial Services at Jupiter Research presents his findings on the use of alternative payment options.
- Total consumer spending online continues to increase though macro conditions will challenge this,
- As consumer’s payment habits and online purchasing experience evolve, they are turning to alternative payment methods,
- Security from fraud is consumers’ number one concern in choosing a payment option, however actual understanding of liability is limited, and
- Particularly for the security conscious, cash-based alternative payments are a way to drive confidence in terms of online retail spending.
About Ed Kountz
Ed Kountz, now a Senior Analyst at Forrester (through its acquisition of JupiterResearch), previously spent eight years as senior analyst, bank cards and payments, at TowerGroup. Before this, he worked for a unit of Thomson Financial Services, where developed a journal focused on the Internet’s role in securities processing. Ed develops actionable thought leadership around consumer payments and financial services habits and has presented at a variety of leading industry and client events. These include CardTech SecurTech (2003-2008), where he presented sessions and moderated day-long industry tracks focused on mobile and contactless payment evolution; multiple Mobile Payment Forum plenary sessions; and client and executive industry events sponsored by the Federal Research Bank of Chicago, MasterCard, Visa, Citibank, PayPal, Sprint, Tsys and others.