Why do Customers Abandon their Carts?
Why do customers fill up their carts only to abandon them? Have you ever wondered how big that lost opportunity is? According to a study conducted by Javelin Research on behalf of eBillme and First Data, it costs retailers 21 Billion dollars each year.
What causes this abandonment? Fear about hackers and identity theft, and concern about what happens after they checkout are two major contributors. eBillme's Buyer Protection program is designed to get hesitant shoppers to complete their checkouts by significantly increasing their confidence throughout the checkout process.
Did you know?
42% of the customers who used eBillme at Shoebuy.com were new customers. These new customers were able to checkout with confidence because of eBillme's Buyer Protection program which includes: