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Customer Service

Questions about paying at a WU Pay agent location

   Where are your agent locations?

Pay your bill a participating Western Union® agent locations in the US.

   What is the fee to pay at a Western Union agent location?

When you pay WU®Pay for an online shopping order at a Western Union agent location: you pay the amount owing on your bill, and the Western Union Quick Collect Fee. Western Union service fees range from $2.95 to $6.95 US. 
Fees are:
$2.95 fee for orders under $100

$4.95 fee for orders $100 to $250

$6.95 fee for orders $250+

Western Union may adjust the applicable service fees at its discretion at any time.

   How do I pay my bill at a Western Union agent location?

Pay WU Pay at over 44,000 Western Union agent locations in the US. 

Paying with Western Union:
1. Find a Western Union agent location in the US.
2. Print a copy of the WU Pay bill and bring it to the Western Union agent location.
3. Fill out the blue Quick Collect® Western Union form. Complete the form and include:
(a)  the amount owing on your bill
(b) WU Pay as the biller name
(c)  your WU Pay Account Number, which is EB plus 7 digits, example,  EB1234567
(d) for your City Code: WU Pay OH
4. Give the agent the form and cash (amount to be sent, plus Quick Collect fee). The agent will process the payment and give you a receipt.
5. WU Pay will send you an email payment confirmation when we receive your payment; and WU Pay will notify the merchant to process your order.

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If your question isn’t answered here, please Click to Chat or email us at wupay.support@westernunion.com.






The merchants represented are not sponsors of the WU Pay Cash Back program or otherwise affiliated with WU Pay. The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Please visit each company's website for additional terms and conditions.