Customer Service

An electronic invoice (bill) along with your account number and payment instructions, will appear at the time of your purchase and a copy is sent to your email account. You have 2 ways to pay your bill:

1. Log in to your bank or credit union’s online banking portal. Go to the bill pay section and add WU Pay as a payee using the information from your bill. (this step is only required the first time you use WU Pay)  Pay the amount listed on your bill.

2. For online shopping orders: you can also pay your bill at a Western Union® agent location in the US. (Western Union fee applies).
>Find a Western Union® walk-in Agent location in the US.
> Print a copy of the WU Pay bill and bring it to the Western Union agent location.
> Fill out the blue Quick Collect® Western Union form. Complete the form and include:
(a)  the amount owing on your bill
(b) WU Pay as the biller name
(c)  your WU Pay Account Number, which is EB plus 7 digits, example,  EB1234567
(d) for your City Code: WU Pay OH
> Give the agent the form and cash (amount to be sent, plus Quick Collect fee). The agent will process the payment and give you a receipt.

WU Pay will send you an email payment confirmation when we receive your payment; and WU Pay will notify the merchant to process your order.
Note: If you did not receive a bill via email, please email us at .

You can use WU Pay at any financial institution that offers online bill payment as a payment method. The bank list on our website is a sample list of banks, credit unions, and bill pay portals.

If your bank is not listed, just check your bank’s website to see if they offer online bill pay – if they do, you can pay with WU Pay at this bank.
Just email us at , and we will add your bank to our bank list.

Adding WUPay as a payee is easy.
- Login to your online banking and go to the bill pay section.
- Use the search tool to find “WU Pay”. Then click the “add” button to add your account information (from your bill).

Most online banks offer a search, but if for some reason a search option is not available or if you aren’t able to find WU Pay using your bank’s search tool, then you can add us as a payee manually with the information in your bill (as shown below).
- Note: Be sure to enter ‘WU Pay’ as the payee - not Western Union,.

No. For security reasons you won’t be redirected to your online banking account.

Your bill is similar to any other bill that you would pay online. Simply log in to your bank’s bill pay service and complete your payment.

No - WU^® Pay does not accept credit cards. WU Pay allows you to shop online or send a Money Transfer online and pay with cash, using your bank’s online bill pay system.

Your payment will be processed as quickly as possible to ensure that your online order ships fast. Payments are processed within 1-2 business days, and merchants typically ship as soon as payments are processed!

Your payments are processed as quickly as possible to keep your order moving as fast as possible. Payments are typically processed within 24 hours. However, it may take your bank 1 to 3 business days to process your payment and transfer the funds.

If you have already sent the payment for this order, please disregard this automatic reminder email.

We are sorry for the confusion. Sometimes, it can take a couple of days to receive your payment from your bank, or Western Union. As soon as your payment is received the store will go ahead and ship your order.

If your bank sent your payment electronically, it can take 1-2 business days for the store to receive your payment.

On rare occasions, the first payment made to us is sent from the bank to us as a physical check which takes longer to process. Your online banking bill pay website should give you an approximate delivery date.

You can usually tell by the delivery date if it was sent electronically (1-2 days) or as a check (sometimes longer). If you don’t see this information you can always call your bank to find out.  As soon as the store receives your payment they will go ahead and ship your order.

When paying your bill :only pay WU®Pay for your purchase, do not pay individual/merchants directly.