An electronic invoice (bill) along with your account number and payment instructions, will appear at the time of your purchase and a copy is sent to your email account. You have 2 ways to pay your bill:
1. Log in to your bank or credit union’s online banking portal. Go to the bill pay section and add WU Pay as a payee using the information from your bill. (this step is only required the first time you use WU Pay) Pay the amount listed on your bill.
2. For online shopping orders: you can also pay your bill at a Western Union® agent location in the US. (Western Union fee applies).
>Find a Western Union® walk-in Agent location in the US.
> Print a copy of the WU Pay bill and bring it to the Western Union agent location.
> Fill out the blue Quick Collect® Western Union form. Complete the form and include:
(a) the amount owing on your bill
(b) WU Pay as the biller name
(c) your WU Pay Account Number, which is EB plus 7 digits, example, EB1234567
(d) for your City Code: WU Pay OH
> Give the agent the form and cash (amount to be sent, plus Quick Collect fee). The agent will process the payment and give you a receipt.
WU Pay will send you an email payment confirmation when we receive your payment; and WU Pay will notify the merchant to process your order.
Note: If you did not receive a bill via email, please email us at .