Frequently Asked Questions

WU Pay is an online payment option, which allows you to shop online, or send a money transfer online at WesternUnion.com - and pay cash using online banking bill pay.

Just select WU Pay as your payment option at a participating online retailer, the WU Pay Gift Card Mall, or when you send a money transfer at WesternUnion.com.

We will email you a bill. Pay the bill anywhere you pay bills online, including over 17,000 online banks in the US, using online bill pay.

With WU Pay you can shop online without a credit card, no financial information is required. 

WU Pay allows you to shop online, or send a money transfer online at WesternUnion.com - and pay with online banking bill pay.

At the retailers checkout page, or on WesternUnion.com - simply select WU Pay as your payment option.

A copy of your bill will be displayed on the screen and will be automatically emailed to you. Check your email inbox and spam/junk folders for the ebill, which provides complete payment instructions:  To pay the bill:

1. Log in to your bank’s website and go to the bill pay section. Follow the instructions found on your bill to add WU Pay as a payee and then pay for your order - the same way you pay your other bills through online banking.

2. For online shopping orders: you can also pay your bill at a Western Union® agent location in the US. (see Western Union agent location FAQ for fees)

If your question isn’t answered here, please email our customer support team at: . For faster service, please include your WU Pay account # (starts with EB), or your MTCN# (if you are sending a Western Union money transfer), in your email.

WU Pay is an online payment option from Western Union.
Please contact Western Union directly for Money Transfer questions:

For information regarding Money Transfer please visit: https://thewesternunion.custhelp.com/app/answers/list/session/L3RpbWUvMTMzMzQ5ODMzOC9zaWQvbEVEVmlMVWs%3D/c/1

Contact Money Transfer customer service by phone: P 800-325-6000

Contact Money Transfer customer service by email visit: https://thewesternunion.custhelp.com/app/ask

To track your Money Transfer please visit: http://www.westernunion.com/WUCOMWEB/staticMid.do?method=load&countryCode=US&languageCode=en&pagename=HomePage